• Coordinated the repair and replacement of Zebra technologies across the Tyson environment.• Administered various Zebra mobile devices using Soti MobiControl web client and CLI.• Staged hardware for deployment by flashing firmware and configuring applications across various Windows and Android devices.• Configured and tested new network printers using Infoblox and Tyson System Services Portal.• Configured HID Fargo printers and cameras for HR workstations.Skills: Windows · Android · Soti One Mobicontrol · InfoBlox · Networked Printers · ServiceNow Ticketing System · Hand Tools ·

• Implemented break-fix solutions and general repair across multiple platforms and systems.• Scheduled appointments and met with clients to assess needs and expectations.• Used active listening to determine client issues and implement solutions • Proactively researched solutions to more complex issues to resolve consumer problems.• Recorded specific client concerns to identify patterns and ensure high customer satisfaction• Adapted strategies to service both corporate and individual client’s needsSkills: Windows · Unix · Linux · Mac OS · CLI · Active Directory · Cisco · Ubiquiti · UniFi · Routing & Switching · Desktop Support · Networked Printers · Hand Tools ·

• Implemented break-fix solutions and general repair across multiple platforms and systems.• Scheduled appointments and met with clients to assess needs and expectations.• Used active listening to determine client issues and implement solutions • Proactively researched solutions to more complex issues to resolve consumer problems.• Recorded specific client concerns to identify patterns and ensure high customer satisfaction• Adapted strategies to service both corporate and individual client’s needsSkills: Windows · Unix · Linux · Mac OS · CLI · Active Directory · Cisco · Ubiquiti · UniFi · Routing & Switching · Desktop Support · Networked Printers · Hand Tools ·

• Led a team of five direct reports• Coordinated ticket system response to ensure timely delivery of requests• Communicated project updates and provided detailed reports to IBM & Walmart management• Advised L2, L3, Field Support, and Application Engineers of project issues as neededSkills: VMWare AirWatch · Android · ServiceNow · Leadership ·

• Maintained Android software applications utilizing the AirWatch Device Controller platform for multiple device types within the Wal-Mart environment.• Performed advanced troubleshooting for Wal-Mart associates for Android software and hardware.• Worked with Level 2 teams directly to relay customer issues and concerns.• Escalated issues to appropriate teams as necessarySkills: VMware Airwatch · Windows · Unix · Linux · Android · BMC Remedy Ticketing System · ServiceNow ·

• Remotely managed servers (Linux & Windows) and virtual systems using CLI and VMWare software.• Performed routine maintenance of virtual machines including applying firmware and software updates• Monitored and allocated system resources to ensure maximum stability and usability by the customer.• Worked directly with Wal-Mart associates to identify and troubleshoot issues• Adapted to evolving policies and procedures to meet customer goalsSkills: VMware · Windows · Unix · Linux · TSM · BMC Remedy Ticketing System · ServiceNow ·

• Located parts and equipment deliveries to resolve technical issues• Light troubleshooting work with POS equipment• Worked with on-site technicians

• Implemented software updates and provided remote support to technicians in the field• Configured POS systems and Cisco switches in preparation for new hardware installs• Tracked hardware deliveries & shipment locations to assist with self-checkout installations• Partnered with Wal-Mart store associates to troubleshoot various hardware issuesSkills: Cisco · Windows · Unix · Linux · BMC Remedy Ticketing System ·

Assisted R&R Solutions with the JCP Network Rollout which included installing new CAT6 lines and broadband access points throughout a number of retail locations across the south and south-eastern United States. Responsibilities:● Report to each job site on time and prepared to completely install all scheduled upgrades requested by the customer.● Communicate with command center upon arrival and completion of install as well as inform them of any complications encountered through the night.● Install Cat6 Data cables and network hubs to provide wireless communication for the customer.● Validate each connection and confirm that installation has been completed successfully.● Perform basic house cleaning duties to maintain a positive and professional relationship with the customer.● Assigned corporate transportation and tasked with reporting weekly mileage reports as well as keeping the vehicle maintained and in working order.

-Provided customer support for Wal-Mart suppliers and managed sensitive information for the customer.-Researched purchase orders and verified testing procedures to determine if shipments need to be held for further quality assurance.-Completed basic data entry tasks and document filing.-Performed basic testing procedures on testing samples provided by the supplier.

● Provide basic customer service for QED Transcriptionists and Customers with hardware difficulties and escalating priority requests.Provide remote assistance for technical issues with hand-held recording devices, Windows based desktop systems, and Local Area Networks.● Data Entry and Record Keeping● Strict adherence to HIPAA procedures and guidelines in order to protect sensitive patient information.

-Provided delivery service for the customer-Directed production team in providing services to the customer-Responsibilities included opening and closing shop during production hours, enforcing production schedule and clean-up duties, ensuring that food stock is properly stored and available for each production day.

Data Entry position logging telephone calls from Wal-Mart retail storesProvided customer support and basic troubleshooting for cash registers and peripherals.

-Utilized ticket tracking software such as REMEDY and Retail Link to produce an analytical record in order to expedite testing progress and ensure testing compliance-Worked in a fast paced business team environment in which we converted over 7000 Wal-Mart suppliers from a bi-synchronous modem to the new As2 internet protocol.-Participated in a high volume call queue. Supporting hundreds of calls a day and required multi-tasking with various other data entry duties.-Provided communication testing for AS2 protocol, including trouble shooting error logs and resolving firewall issues.-Provided document testing support to suppliers. This involved reviewing the formatting of acknowledgements, invoices, purchase orders and other EDI documents-Coordinated and motivated top Clients who were late or non-compliant with necessary EDI elements such as the EDI agreement contact and assured communication with IT Manager or VP level personnel to ensure activity.-Assisted in firmware updates for wireless communication systems in multiple Wal-Mart Distribution Centers.

Wheel-A-Brater OperatorPaint Room Operator/TechForklift Driver