Chris Wright Email & Phone Number

Melbourne, Florida Area

Daily operations of the Ford Pro service team to include commercial customer and dealer engagement in regards to service concerns.

Melbourne, Florida Area

Daily overall operation of the Financial Center with a focus around operations and sales goals to consistently exceed goals in performance and customer experience metricsDrive operational excellence by engaging staff on business strategy and performance results Know the center’s customer base, including top clients to understand their needs and connect them with teammates who can help them with their financial needsDrive client relationship management and assist with sales and sales leadership to meet and exceed goalsIdentified and managed risk in daily business, product and service transactionsFostered a client-centric environment whereby associates are accountable for delivering an exceptional customer experience and exceeding customer experience metrics

Palm Bay, Fl

Sources parts for government and military end-use through various distributors and manufacturers. Ensures adherence to solicitations and contracts in order to reduce errors when securing an award.

Melbourne, Florida Area

Manages a team of Customer Assistance Specialists to specific metrics that must be met in order to maintain performance and efficiency.Provides daily and monthly coaching through face to face feedback and system utilization to ensure agents provide a positive customer experience.Consistently maintains a performance standard on the scorecard of the Top 25% within the department monthly and annually.Ensures that all agents are completing training in order to maintain compliant within each investor specific guidelines.Develops employees often resulting in promotions or lateral job opportunities for team members.Annual performance review rating of "Exceeds Expectations"

Jacksonville, Florida Area

Reviewed and processed modification applications for completeness and accuracy.Served as a counselor for customers through inbound calls on the status of their application and provided a timeline for underwriter decision. Trained new employees on daily processes to ensure accurate file review and investor compliance.Conducted customer interviews and recommended workout solutions.

Jacksonville, Florida Area

Originated mortgage products through inbound and outbound calls.Trained and coached a team of team members on new and existing product profiles to increase sales and revenue.Helped to implement processes and training that contributed to the successful startup and continuation of the Home Equity sales and internet teams.Board member of the Loan Consultant Council which served as a direct link of communication between Loan Consultants and upper management.

Melbourne, Florida Area

Originated first and second mortgage products in a retail environment by conducting product presentations to the customer, realtors and builders. Promoted the WaMu brand through effective marketing and attending community events to create a presence within the local community.Worked with upper management and teammates to establish new marketing tools.

Melbourne, Florida Area

Originated second mortgage products through inbound and outbound calls.Cross sold bank products to include Checking, Savings, Investment and Money Market accounts.Numerous recognition for Employee of the Month for consistently funding over $5 million in new equity originations with over $1 million in utilization while maintaining above average audit scores and customer surveys.

Melbourne, Florida Area

Originated credit union products to include mortgages, credit cards, checking/savings, auto loans and extended warranties. Consistently met and exceeded company and team sales goals monthly.Recognized for exceeding department sales goals within the first month of graduation from the training program.

Melbourne, Florida Area

Managed the daily operation of the department and assumed the role of Sales Manager in the event the Sales Manager was absent.Trained new employees and developed current employees throughout all departments. Increased sales and revenue by selling add-ons and providing excellent customer service. Promoted a team atmosphere for increasing revenue and gross margin dollars.

Cocoa Beach, Fl

Responsible for the daily management of a store with an annual sales of over $1,000,000.Produced consecutive sales and profit gains over the previous year by effectively executing sales plans.Conducted payroll, scheduling, banking, merchandising and ordering of inventory.Managed and trained employees to effectively execute sales plans through floor time and coaching/feedback.Driving sales and profits with clear communication along with performance management of my P&L.

Sumter, South Carolina Area

Provided fuels support to various agencies through the installation.Used tank gauges to determine fuel levels in tanks and bladders. Managed the distribution team while deployed to Prince Sultan Air Base Saudi Arabia.Performed hot and cold refueling of fighter jets, cargo planes and helicopters.Responsible for the safe operation of various refueling vehicles.