Senior Director - Global Operations - Professional Services
Hickory, North Carolina, Us
- Joined CommScope via their acquisition of ARRIS in 2019, continuing in Professional Services, growing leadership role with expanded oversight of international organization as Senior Director of Global Operations reporting to Division VP- By end of 2020, had reduced global operational costs by over 30%, while expanding services to client teams in same period, achieved through organizational consolidation, process optimization and outcome-based improvement initiatives- Successfully led Global Operations department focused on continuous improvement in areas of quality management, resource planning, KPI reporting, forecast planning, strategic planning and supporting back-office systems for Professional Services organization of 1,100 employees and contractors