Chris Yoder Email & Phone Number

Texas, United States

Las Colinas, Tx

Support AT&T network access devices providing internet connectivity to DSL and fiber customers. Devices supported include Alcatel 7330 ISAM FTTN, 7342 ISAM FTTU, and 7360 ISAM FX.

Haltom City, Tx

Manage day-to-day operations for Dyer Appliance Repair Academy, an appliance repair training facility in Richland Hills, TX. Duties include B2B and personal sales, marketing, customer service, accounting.

Las Colinas, Tx

Managed and supported the AT&T U-verse core network of Alcatel 7750 SR12 service routers, DirectTV Cisco 12000 GSRs and Nexus switches responsible for delivery of national and local video content and video on demand content and internet access delivered to millions of customers via IP multicast over MPLS.Client Service: Delivered exceptional customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up.Project Management: Project lead to convert U-Verse backbone rings from dual OC-48 configuration to 10 Gigabit Ethernet WAN.

Richardson, Tx

Installed, maintained, and supported the SBCIS and ASI Layer 3 DSL aggregation platforms to include Juniper ERX, Redback SMS1800, SMS10K and SE800 devices.Operations Management: Performed hardware and software upgrades, incident troubleshooting, management and resolution and network optimization duties.Network Deployment: Successfully prepared, configured and implemented over 75 DSL aggregation platforms into service.Promoted to U-Verse group in 2010

Arlington, Texas, United States

2/142 Infantry. Deployed in support of Operation Iraqi Freedom 2008-2009.

Dallas, Tx

Assist with the deployment, configuration and support of the Reallinx property network solution package consisting of Tut Systems Expresso MDU chassis, Tut Systems Expresso SMS (Subscriber Management System) and OCS (Operational Control System), Cisco 2600 series routers and 2900 Series Catalyst switches.

Plano, Tx

Monitor SBCIS infrastructure circuits and core network devices (Cisco, Redback, MAX TNT) and broadband customer links (ATM, frame relay, T1 & T3) and coordinate recovery and repair efforts in the event of failures or performance issues.

Dallas, Tx

Provided support for dial-up internet customers to include resolution of connectivity, configuration, authentication and email issues. Monitored and supported business customer WAN connections. Supervised the CSO Monitoring/Premier Customer Support staff (22 employees). Acted as point of escalation for difficult unresolved cases, implementation of new support processes and creating strategies to improve group performance/customer service level.