Chris Young Email & Phone Number

Columbia, Missouri

Columbia, Mo

-Responsible for the rental process, including accepting applications and verifying necessary application information, ensuring rental units meet Mills Standards, and explaining the Leasing Process to Prospective Residents.-Maintaining knowledge of Mills Policies and Procedures and Lease Documentation to ensure Community is in compliance with Fair Housing Guidelines.-Showing of rental units to Prospective Residents.-Addressing complaints and concerns from Residents.-Assisting Property Manager in the supervision and training of employees-Production of Financial, Administrative, and Maintenance Reports.-Interpretation and explanation of Mills Policies and Procedures, and Lease Guidelines and Responsibilities, to Prospective and Current Residents.

Columbia, Mo

-Analyzed borrowers’ credit files in an effort to assist them in securing home financing.-Maintained broad knowledge of each loan product offered by VU, including broad knowledge of pre-qualification Underwriting guidelines for each product. -Using knowledge of Underwriter and Pre-Qualification Guidelines, assisted prospective borrowers through 3-12 month credit improvement process, including initial analysis of current credit situation, explanation of current pre-qualification guidelines, and guidance toward successful resolution of any items in their credit file that would prevent them from securing financing with VU.-Provided borrowers with experience and resources to resolve common credit issues as quickly as possible to accomplish their objective of securing financing by desired date.-Performed in top 10% of consultant staff in Pre-Qualified Borrowers and Clients’ Loans Closed in 2010 and 2011.-Promoted to Consultant Team Lead in October 2011.-As Team Lead, managed staff of 8 Full Time Home Loan Consultants.

Columbia, Mo

-Directed call center branch specializing in fundraising for non profit and political organizations.-Managed staff of 8 Full Time supervisors and 100 Part Time Fundraising Representatives-Ensured branch met monthly and quarterly revenue goals for our clients.-Performed interviewing, hiring, and disciplinary action with staff when needed.-Worked with Management Team to ensure our clients’ goals were achieved through excellent customer service and ensuring we achieved our clients’ individual revenue goals on a quarterly basis.