Chris Zwicker Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania

Led diverse team on execution of new Product roadmap and strategic vision for all Mid-Market ethernet, fiber based and optical products and tools. Developed repeatable, scalable processes and go to market plans to speed time to market, improving operational efficiency, driving revenue growth and improve customer experience.• Oversaw $5M portfolio of new products, guiding team of 7 through leadership of Product roadmap and strategic vision expanding product catalog offerings.• Increased product portfolio revenue 10% by launching new products, streamlining existing processes and automating systems, achieving significant growth.• Reduced mean time for installation by up to 50% on select product sets by leveraging network and system automation opportunities, leading to faster ROI.• Created efficiencies by standardizing artifacts and repositories for all project documentation improving speed, accuracy, and consistency across all project teams.• Created business requirements, developing, and managing project plans for enhancements, new products, tools and systems in Service Delivery, Technical Operations and Construction spaces, including action / risk registers and mitigations plans.• Collaborated with Product leadership and development teams on roadmap, including tool and gap analysis for yearly and quarterly plan of record.• Developed, supported, and analyzed requests for KPI enhancements, driving operational efficiencies.• Cultivated collaborative and inclusive relationships with key stakeholders and partners across divisional, regional and headquarter teams allowing implementation of new processes, expediting project reviews and approvals. -Nominated for and completed 2 Comcast leadership development programs in 2022 and 2023

Greater Philadelphia Area

Managed full product deployment life cycle on behalf Product and Operations teams. Developed and maintained all project artifacts, including complex project plans, action registers, risk registers and meeting notes.• Ensured product launch timelines and readiness through general availability launch by aligning all internal teams.• Identified and mitigated risks during project lifecycle. allowing teams to reprioritize and adjust plan, achieving targeted goals set forth.• Delivered project updates to senior leadership teams and ensured process alignment and agreement by facilitating and conducting regular stakeholder meetings with divisional leader.• Acted as customer advocate for internal or external customers, delivering best-in-class products and customer service.• Attend regular meetings with Product leadership and development teams, ensuring product processes aligned with business objectives and customer experience milestones.• Served as Subject matter expert and first point of escalation while mentoring junior Project Managers.

Mount Laurel, New Jersey, United States

Served as team lead for Carrier Services facilitating installation of all Cellular Backhaul, Dark Fiber and Small Cell circuits and services for major customer base consisting of Verizon, AT&T, T-Mobile, and Sprint networks.• Managed highest volume regions nationally from New England through Washington, DC markets, achieving 90 - 95% on time delivery rate.• Achieved leadership challenge of installing over 100 cell towers per month, hitting corporate target goals through tactical planning around site constraints and level of effort for site prioritization.• Utilized existing system functionality, developing reporting that identified high risk sites for reporting to leadership teams for forecasting purposes.• Facilitated and scheduled technician dispatch, completing installation and activation of cell towers, providing required testing documentation to customers for close out.• Managed engineering personnel and technicians installing equipment in Mobile Switching Centers for network expansion as well as alleviating network congestion and load balancing of customer circuits.• Subject matter expert and mentor to junior project team members.