Chris Martin Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Illinois, United States

- Build and nurture strong, long-term relationships with key decision-makers and stakeholders across multiple enterprise accounts, acting as the primary point of contact for ongoing support and service enhancements.- Spearhead the onboarding process for large enterprise organizations, delivering tailored training programs to ensure clients understand and effectively adopt the platform, leading to increased product adoption and customer satisfaction.- Collaborate with internal teams (Sales, Product, Engineering, Support) to troubleshoot and resolve client issues or companywide issues, ensuring timely resolution and a seamless client experience.- Conduct regular check-ins with clients to assess account health, identify potential risks, and proactively address concerns, ensuring customers remain satisfied and engaged with the platform.- Use strong communication skills to deliver clear, concise, and actionable information to both technical and non-technical stakeholders, ensuring alignment across teams and clients.

Chicago, Illinois, United States

- Successfully drove engagement and facilitated growth among restaurant partners, resulting in increased revenue and satisfaction.- Proactively upsold restaurant partners based on their unique business requirements, driving incremental sales and fostering stronger partnerships.- Coordinated stakeholders internally to spearhead the Early Lifecycle Churn process for top SMB accounts, effectively reducing churn rates and retaining valuable clients.- Consistently resolved merchant issues with efficiency and excellence, maintaining high levels of customer satisfaction / loyalty.- Provided onboarding support for early stage clients, including training and account setup for the client.- Cross-functional collaboration with various teams in the organization to implement strategies that enhance the client experience.

Chicago, Illinois, United States

- Reached out to at-risk clients proactively and ensure the client is set up for success, effectively driving reengagement.- Ranked as the top performer in saving churn accounts week over week.- Used Salesforce to make updates to a client’s account, amend agreements, track outreach, and more.

- Successfully implemented a systematic approach to cataloging digital assets, enhancing organization and accessibility based on content type, subject matter, and specific criteria.- Achieved high standards of accuracy and completeness in metadata entries, ensuring the reliability of digital asset information.- Demonstrated commitment to maintaining the confidentiality and security of sensitive metadata and digital assets, contributing to overall data integrity and compliance.

Greater San Diego Area

- Served as the ambassador for the company's online presence, fostering credibility with a diverse range of clients, including esteemed brands like Yum Brands!, Steak and Shake, and Shakey’s Pizza.- Identified and engaged with prospective strategic partners, encompassing franchisee executives and other influential entities within the franchise sector, with the aim of fostering growth.- Assisted with web design and monitored website traffic/SEO performance.