Chris Burn Email & Phone Number

Provide daily support of computer systems, network security and desktop support. Maintain Watchguard firewall, Squid Proxy server, Intrusion Detection, Active Directory, Windows 2003 Server, and PCI Compliance via TrustKeeper. Provide telephone support for incoming calls and orders, plan for technology upgrades, implement new solutions and provide.

Provide daily support of computer systems, network security and desktop support. Maintain Watchguard firewall, Squid Proxy server, Intrusion Detection, Active Directory, Windows 2003 Server, and PCI Compliance via TrustKeeper. Provide telephone support for incoming calls and orders, plan for technology upgrades, implement new solutions and provide.

Provide technical support for integration of VoIP solutions merged into existing PBX sites. Determine site-to-site WAN requirements, install and configure routers and install VoIP extensions / handsets. Analyze existing configurations to determine hardware and network requirements and ensure QoS for new voice paths.

IT Management and technical support. Originally hired by EDG in Washington DC to lead the Computer Support Group. EDG was acquired by General Electric in February of 2001 and was integrated into GE Power Systems. My role switched to supporting complex system integrations and acquisitions both in the U.S. and Europe. All hardware, software and security had.

Reported to multiple General Electric CIOs and CTOs for GE Energy, GE Industrial Systems, and GE Aircraft Engines. Utilized Six Sigma DMAIC processes for all projects. Managed global business migration for GE Industrial Systems upgrade from Exchange 5.5 to Exchange 2000 while migrating toward Active Directory. Responsible for design, engineering and.

an independent consulting business focused on legacy network and Voice over IP integration Implemented several Computer Telephony (CTI) solutions for existing Enterprise Solutions by leveraging various T-1 architectures for remote office VoIP extensions to traditional PBXs. SIP trunking solutions and all alternatives are reviewed for cost effectiveness..

Responsible for the Engineering Design Group's strategic planning initiatives, designed to provide for technology upgrades and enhancements. Ensured scalability and long-term success with strategic infrastructure upgrades designed to be compliant with industry standards for E-Commerce, Electronic Data Interchange (EDI), Business-to-Business (B2B), Office.

Provided technical support and consulting services for the Department of Justice. Two major contract responsibilities included designing the new Department wide network for the JCON II office automation solution. We were the first team to introduce an all Cisco solution within the DoJ. An additional DoJ contract was awarded by the JMD division for a.

Provided 24x7 contractual, technical support and management for the Criminal Division's two major IT systems. Project EAGLE environment consisted of 10 Data General servers and 900 Wyse 80386 workstations. AS/400 was using Image One and the Electronic Filing Cabinet to convert the Foreign Agent Registration Information System into 17GB of on line.

Provided level 3 support provider for the AMICUS Hotline.

DoJ PKI Infrastructure Developed Department wide directory services, public key infrastructure (PKI) and related network infrastructure upgrades. Requirements included expertise in performing requirement analyses, enterprise design, network engineering, and proof of concept laboratory testing for the X.500 directories, X.509 certificates, public key.

Network engineering, fault resolution, management and maintenance for the Axil SUN SPARC clone servers running Solaris 2.5.1 and GroupWise 4.1a as the primary mission critical application. Supported 19 UNIX servers in three cities and seven buildings within Washington DC. The LAN/MAN/WAN was comprised of 3Com Linkbuilder 1000 and 3000 switches, LanPlex.

Certifications include: CiscoWorks for Switched Internetworks (CWSI) Cisco Netsys Connectivity and Performance Tool Wrote and delivered sections of the JMD JCON II System Design Document, and all of the LAN Infrastructure Design Specifications for Justice Management Division. Developed technical specifications for IP WAN addressing, network core subnetting.

Originally hired by DoJ as a Facilities Manager for the AMICUS support contract within the Criminal Division. After several years of providing contract support, daily on-site management and technical support. Applied for a position opening to become the Network Security Specialist, but the day before starting in my new role I was asked to take over as the.

Served as Director of the Management Information Staff (MIS) and managed the Hotline, Operations, Programming and Policy Staffs within MIS. Managed and guided thirty Government MIS employees and contractors. Successful integration and implementation of the Justice Consolidated Office Network (JCON) providing a client server environment consisting of.

responsibilities included interviewing prospective operators, conducting salary reviews, determining shift assignments and provide timely problem resolutions in the following areas; Hyperbus asynchronous network; Xodiac X.25 network, Amnet routing nodes; WordPerfect Office and, hardware problem identification. Provided management and served as point of.

Department of Justice, Amicus facilities management level three (3) help desk expert.

Developed new customers by responding to Requests for Proposals in the CBD. Major contracts awarded in response to RFPs

450-6000 Responsible for implementation of $60 million Federal Aviation Administration IT integration and field service maintenance contracts, and networked 23 MV/8000s across North America. Duties included: presite inspections, physical design of data centers with specifications on power and process cooling demands, hardware and software installations.

9680 Responsible for performing installations, preventive maintenance, and completing component level repairs for the entire Data General product line. Assigned sites included: Pentagon for the Secretary of the Navy and Army Retirement Management Information System, as well as the Library of Congress. Annual Data General, Field Engineering Awards.

Education record

Of Justicecomputer Technology Degree

Education record

Technical Management

The Power of Effective Leadership, Daniel Management Center X.25 System Manager, Data General Corp. Supervising People,