Chris Adams Email & Phone Number

Cedar Park, Texas, United States

Austin, Texas Area

Integration Team Lead for Order Administration Hand selected by senior management to lead a team tasked with the integration efforts of combining the existing ShoreTel Order Administration process and procedures into Mitel. This responsibility was in addition to my existing responsibilities with being an Order Administration Lead. The additional duties include staff skill assessment and identification of duplication of efforts, system training and elimination of legacy systems, and fielding customer questions daily on the impact on the product portfolio. This role required travel to several new locations, effectively communicating with every level in the two organizations, and maintaining a clear and consistent message to external customers.Order Administration Lead Promoted to Order Administration Lead as part of my transfer to Austin, Texas to help establish the newly constructed office. Duties include coordinating with Shipping on inventory stocking issues, working with Distributing to ensure customer orders are being fulfilled, process and provision customers’ orders daily for the sales team, and resolve customer complaints in a timely fashion. Manage my team at month and quarter end to ensure all orders are processed to meet revenue targets. Tasked with developing and implementing: 24-hour SLA standards, process for working with auditors to ensure we are SOX compliant, part of the implementation team for Microsoft Dynamics ERP, and recently selected to assist with outsourcing of all fulfillment of licensing and hardware to Scansource. Selected to develop global order administration procedures to reduce processing time, improve customer delivery, and eliminate redundant and inefficient steps.

Sunnyvale, California

Hired in the Company’s Sunnyvale, CA headquarters to oversee RMA’s. Duties included the daily inventory and inspection of returned shipments within 24 hours of receipt. Ensured all orders were shipped at month and quarter end to meet revenue targets. Conducted cycle and quarter end physical inventory counts per accounting guideline. Maintain vendor relations via trouble shooting and providing correcting actions as needed.

San Francisco Bay Area

Hired by the Chief Financial Officer to manage the production, licensing, and distribution of all product sales, both domestically and internationally. Responsibilities included the daily operation of the production department, duplication and license provisioning of software for customers, and coordinating distribution of product via electronic and traditional shipment methods. Additional duties included the management of customer downloads of evaluation copies from website, and daily administration of all shipping and receiving for the company. Ensured that critical items were prioritized at month and quarter end for revenue recognition. Assisted with due diligence and integration process that resulted in the highly lucrative acquisition of Blaze Software, Inc. by Brokat Technologies, Inc. Contracted by the Board of Directors to assist the Chief Financial Officer with the ultimate sale of all assets of Brokat Technologies, Inc. globally after it entered bankruptcy protection.

Fresno, California Area

Promoted twice by Management within three years with each role having greater responsibility and management oversight. Daily responsibilities included tracking and fulfilling over $25M in annual orders, stocking inventory, organizing of products, scanning and restocking of returned parts, pulling and packing orders to be distributed to NAPA locations, and conducting inventory cycle counts. This was an excellent introduction into large scale inventory management and coordinating logistics for hundreds of locations.