Lead technical sales strategies for the world’s largest companies with a focus on Healthcare. Trusted Advisor establishing and enhancing customer relationships ranging from DBA to CIO. Leverage Cloud, On-Premises, and Hybrid data architecture, data warehouse, and analytics and associated domain knowledge to promote sales of Teradata solutions. Understand and advise customers on data ecosystem architectures. Increase use of Teradata software through positioning of new features, adding new applications and taking out competitive solutions.

Manage customer relationships, advocate, and serve as the trusted advisor for executive andoperational levels. Assess and actively manage customer’s operation risk and providingrecommendations to move forward the customer in their journey. Develop and deliver executiveand operational presentations along with identifying additional upsell opportunities. Facilitatecollaboration and joint planning between services teams through the creation of servicescommunity focused around customer experience, elimination of overlaps, and creation ofleverage between organizations.

Manage relationships with the world’s largest companies, supporting mission-critical enterprisedata warehouse and analytics solutions. Lead teams of Support Engineers who provide hardwareand software support for Teradata customers, including reactive and proactive work such as:system analysis, account management and development, hardware and software implementationsand upgrades. Partner with Sales teams and subject matter experts to identify and implementsolutions that produce high-impact insights and tangible value for customers. Identifyopportunities to help customers meet their strategic goals.

Responsible for customer satisfaction and account support of Teradata Database Solutions. Main point of contact for priority customers and guiding resolution for all issues and system changes. Providing and presenting system performance reports to customers. Lead customer and internal projects and ensure successful completion. Resolve complex issues with OS, hardware, and applications. Solutions consist of Enterprise Data Warehouses, Big Data Analytics (Aster and Hadoop), marketing applications, and ecosystem support utilities.

Responsible for customer satisfaction and support of Retail and Financial Solutions. Supervised team of seven Customer Engineers. Managed schedules for team to increase customer satisfaction and decrease costs. Performed proactive and reactive services. Solutions included ATMs, retail point of sale, high speed printers, and deskside support.