Bridge the gap between sales and customer support.Ensure customers get fast time-to-value.Keep clients engaged and regularly using products.Build customer loyalty and reduce churn.Keep a "high-level view" of the entire support process.Advocate for customers.

- Rent collection Manager- Communication with tenants/property owners regarding rent collection - Assisting sigh organization of emails/messages/files- Ensuring activation and cancellation of utilities- Electronically filing and retried documents- Paying bills and invoices- Providing general administrative support- Organizing and creating social media post

Software consumption analysis. Active software licenses statusfor IBM accounts (Customers).- Analytical report creation from standard reports with bigquantity of data.- Drive meetings with customers for customized analysis ofsoftware licenses and ad hoc analysis.- Led meetings for discussing analytical results with Softwareengineers.- Led team/squad meetings for planning and reviewing goals,obstacles and help needed.

Led sales forecasting activities for IBM Global Financial,supporting 1 Vice President in NA and 2 Directors in LA.- Responsible to track Sales Pipeline for Sellers and Managers and provide analysis and insights to Senior Leadership.- Develop new metrics and KPIS for Sales Team and promotion of Ad hoc reports for standardization.- Review and update of Sales information in IBM CRM (Sugar and Sales Connect).- Assisted with Executive presentations for VP’s, like Townhall material.- Open communication with Finance, Credit and Business- Operations as part of the support provided to my SalesLeaders.