Chris Armstrong Email & Phone Number

Manchester, United Kingdom

Manchester, United Kingdom

EMEA leader reporting to Global VP for Managed Cloud, accountable for EMEA implementation services (upgrades, migrations, DBA services, new implementations) followed by the provision of Application Management services post go live for all Oracle AppsUnlimited Products (EBS,HYP,BI,FMW). Key achievements:► Planned and organised 5 implementation teams (5 Mgrs, 50 Engineers) to deliver technical software services (upgrades, migrations, re-platforming) to a portfolio of 31 customers across 43 projects with hands on involvement to ensure successful go lives and transition to production.► Organised the delivery 24*7 of ITIL compliant Incident, Change and Release Management services across geographically dispersed teams in EMEA (7 managers, 55 engineers) including nearshore centres in Poland and Egypt acting as EMEA escalation POC► Delivered in a high pressure highly visible environment a major US go live for one of EMEA’s most demanding customers including hardware expansion, software upgrades with a customer mandated deadline adding major functionality and increasing the user population by 300%.► Successfully lead a security certificate replacement program across 400+ customers, 8400 URLs and 7 data centres driven by a cannot be missed expiry end date which if not met would have led to severe business disruption to all customers ►Directed and motivated teams to deliver high quality services ensuring contract renewal (>$10M ACV) for the largest customers by constant engagement directing teams to make timely interventions ahead of escalations

Manchester, United Kingdom

Senior management team member accountable for the Booking KPIs (88,000 billable days) for all Oracle products (Business Applications and Technology) across EMEA for Oracle Consulting’s Offshore Services Team in India. Key Achievements: ► Grew Offshore Services Bookings from $18M to $49.5M over 7 years through a focus on differentiated services (new products), end to end projects, geographic expansion and addition of new Channels. In recognition received an “EMEA Top 50” performers award for exceeding target in 7 consecutive years.►Successfully executed 2 Group Head roles in parallel acting as Interim Delivery Group Head alongside Business Development role for 6 months to enable a major re-organisation. During this time oversaw 3 regional project management teams (10 project managers) and 50+ implementation projects delivering fixed price and time and materials engagements.► Designed a new organisation model to enable high volume, low touch process driven transactional model to enable a team of 4 Level 1 personnel to contract 50% of the total bookings through highly efficient and standardised processes reducing booking leakage by 20% due to missed renewals.►Devised and implemented the sales strategy and marketing campaigns to drive new business to enable entry in the Japan market growing business from 0 to $2M in 18 months.

Manchester, United Kingdom

Acted as Project Manager for multiple ERP projects in the finance sector, EMEA project risk manager performing project healthchecks and bid reviews across EMEA and acted as a Program Manger in Alliance and Channels enabling the partner community to promote and deliver Oracle ERP solutions to SMEs.

London

IT Consultant working for PriceWaterhouse in a wide variety of system development roles across Europe.

Mba

Bsc, Computer Systems Engineering

Education record