Chris Asuncion Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

• The Program Manager is expected to exemplify the program management function and capabilities within Tandem and external partners• Execution in a phase gate process that defines development team deliverables throughout the product life cycle, lead/participate in core and scrum meetings, establish and drive the team's project plan and schedule with clearly defined core team roles and responsibilities, establish project metrics, execute PM responsibilities as defined by our Design Control procedures• Plans and directs all aspects of software/systems projects• Establishes project plans and objectives, develops project cost analysis, establishes, and manages the project schedule and budget, manages resources, tracks progress, and provides updates to management and external partners• Works closely with the Program Office, Project Managers, and functional heads to resolve resource allocation issues, conflicts, and priorities and to ensure projects are staffed appropriately, completed on time, and within budget constraints• Ensures efficient transfer of product from R&D to manufacturing and external marketing• Leads/participates in process improvement initiatives related to product development, resource management and allocation, design controls, and other areas that impact cycle time, efficiencies, and compliance in medical device product development• Communicates and presents regular and timely project status updates to various levels of the organization including the executive management team and external partners• As necessary, performs other duties as required to support the PMO• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements• Ability to provide feedback and suggestions for improvement on the Product Development Process• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors

San Diego, California, United States

Provides project management expertise to a multi-functional core team from Concept through Commercialization following Tandem’s standard process for product development and/or Design change; ensures implementation and compliance to Design Control procedures and improvements of systems, procedures and documentation as required. Establishes project plans and objectives, develops project cost analysis, establishes and manages the project schedule and budget, manages resources, tracks progress and provides updates to management.Works closely with Product Owners, Technical Leads, Project Managers, and functional heads to resolve resource allocation issues, conflicts, and priorities and to ensure projects are staffed appropriately, completed on time, and within budget constraints. Ensures efficient transfer of product from R&D to manufacturing and external marketing.Participates in process improvement initiatives related to product development, resource management and allocation, design controls, and other areas that impact cycle time, efficiencies, and compliance in medical device product development. Communicates and presents regular and timely project status updates to various levels of the organization including the executive management team. Confirms completion of required training plan before assuming job responsibilities. Ensures work is performed in compliance with company policies, including Privacy/HIPAA, and other regulatory, legal, and safety requirements.

Greater San Diego Area

Oversees installation, configuration, testing, maintenance, monitoring, and troubleshooting of end user hardware, software, FortiClient VPN, cabling, network hardware, Microsoft Teams VoIP, and software products.Supervises day to day operations for IT Service Desk, manages employee permissions in Active Directory, CRM, InContact, Microsoft O365 Admin Portal, AX, and complete employee onboarding/offboarding. Developed, Implemented, and Monitors IT Service Desk Ticketing requests in Jira Service Desk, reviews documentation of common incidents, fixes, and ticket status updates to ensure prompt resolutions, and resolves escalated issues via face-to-face, chat, email, Teamviewer Remote access, Windows Remote Desktop.Lead/participate/supervisor IT Service Desk staff, make process improvement initiatives, and other areas that impact cycle time, efficiencies, and compliance with Quality/Security/Legal.Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.Monitors IT Service Desk phone queue using Cisco Agent/InContact to ensure all technicians are logged in and available to assist customers.Created JIRA Service Desk ticketing system, building and prioritizing workflows, built the Confluence Knowledge Base for Standard Operating Procedures, Installations, Troubleshooting, and documenting/tracking bugs and issues.Implemented Microsoft Teams adoption from Skype for Business and migrated from CISCO to Yealink/Microsoft Teams phone system. Worked in a matrixed environment, implementing process improvements with HR, IT, Facilities, Sales, with both functional and vertical organizations.Worked in project teams, scheduled staff shifts for on & off shift, on-call rotation, providing feedback, pulling metrics-based evaluations, budget, manages resources, tracks progress and provides updates to upper management.

San Diego, California, United States

Installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, software, networked peripheral devices, cabling, networking hardware, voice and software products.Responds to Service Desk ticketing requests and incidents.Escalates unresolved problems to IT Management.Documents common problems and fixes and provides ticket status updates to IT management.Sets up and configures new employee workstations.Administers Active Directory and Exchange (email) accounts.Tracks software licenses.Provides end user support for all PC- based applications.May participate in off shift on-call rotation with other team members.Administers phone system by: Troubleshooting phone malfunctions, assigning phone extensions, setting up voicemails for new employees and disconnecting for terminated employees.

San Diego, California, United States

Installs, configures, tests, and troubleshoots end user workstation hardware, software, and networked peripheral devices.Installs and troubleshoots networking hardware, software, and voice products.Responds to Service Desk ticketing requests and incidents to meet business SLA’s.Escalates unresolved problems to Sr. IT Technician’s and IT management.Sets up and configures new employee workstations.Administers Active Directory and Exchange (email) accounts.Assigns software licenses.Provides end user support for all PC- based applications.Administers phone system by troubleshooting phone malfunctions, assigning phone extensions, and setting up user voicemails.Performs on-site analysis, diagnosis, and resolution of routine PC and network problems Identifies and implements corrective hardware solutions, including off-site repair as needed. This may include computers, copiers, phones, and other devices.Assists in developing and producing installation documentation for applications.Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to Desktop/Laptop computers in a Microsoft Windows/Office environment. Provides occasional support for Apple OSX hardware and software.Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.Performs other assignments or projects as directed.

Greater San Diego Area

Supervise, plan, and manage day-to-day operations of the Help Desk.Responds to customer product inquiries via telephone, chat, email or in person with Windows 7, Windows 10 with Microsoft Office 2016.Resolves issues with installation, operation, maintenance or product application or compatibility matters.Troubleshoot problems with malfunctioning equipment or software applications and recommends corrective action.Documentation of recurring technical issues to support product quality programs and product development in ServiceNow ticketing system.Imaging Dell desktops, HP Elitebook laptops, iPads, performing all aspects of SCCM planning, setup, deployment and maintenance through SCCM.Creating and managing domains, upgrading software, and handling user account permissions through Active Directory.

Greater San Diego Area

Supervise, plan, and manage day-to-day operations of publications as well as hiring, training, and supervising editors and writers.Oversee writing, editing, revisions of written copy, check for plagiarism, review facts, dates, and statistics mentioned are accurate.Coordinate editorial publications, meetings, and writing documentation for standard operating procedures using Asana and JIRA Confluence.Worked with programmers and consumers to help create and configure software to fit user needs through JIRA bug tracking. Worked with developers of software team, supporting customers with technical writing, FAQs, and knowledge databases.Planned and executed all SEO/SEM, social media marketing campaigns, and logo design, worked on graphic and web design using HTML, CSS, PHP.

Cupertino

Analyzed, probed, instructed & problem solved technical issues for all US-based customers using iOS (iPhone, iPad, iPod) and Mac OS (Yosemite, El Capitan, Sierra) devices, via chat, email, phone and with remote access through Bomgar.Established and implemented best practices on the team and motivated others.Handles escalated questions via the telephone on specific product segments, addressing both hardware and software related issues. Reporting/escalating issues or bugs through the appropriate channels.Driving solutions to identified issues, as well as for mentoring and training (development and delivery) with new employees. Proactively identifies customer issues by regularly improving the processes, reviewing technical articles, and recommending changes.

Greater San Diego Area

Utilized Adobe Creative Suite for digital marketing for websites, publishing & printing.Planned and executed all SEO/SEM, social media marketing campaigns and logo design.Coordinated and supported team to implement on campus LGBT related events and seminars.Produced web design content and updated graphic design layout with HTML, CSS, PHP.Processed market research, demographic market analysis and insight to generate campaigns.Executed, coordinated, and managed event planning, supported other staff, special events.Spearheaded, pitched and presented publicity events and visual presentations for audience.

Greater San Diego Area

Utilized Microsoft Word, Excel & Outlook to organize meetings, deadlines & appointmentsVerified insurance/recipient eligibility, billing and follow-up on claims.Reviewed unpaid and/or denied claims, appeals and follow-up on accounts.Researched and responded to payer inquiries regarding billing issues and account management.Excelled in customer service and retention by troubleshooting and supporting issues.Processed payment orders, expense reports and other related processes.Reviewed and managed financial reports, payments and outstanding balances.Assisted team in time management to work both collaboratively and independently.Personable phone manner while maintaining a professional demeanor.

Greater San Diego Area

Utilized Adobe Creative Suite for digital marketing content in websites, publishing & printing.Organized planning for magazine content, layout design, color sense, typography, & budget.Administered and executed all SEO/SEM, social media marketing campaigns and logo design.Directed copywriting and proofreading all journal articles and layout design.Supervised new recruits and delegated staff responsibilities and projects.Taught and led meetings and executed daily operations for project deadlines and productivity.Oversaw web design content and shaped graphic design layout with HTML, CSS, PHP.Orchestrated time management of entire team to work both collaboratively and independently.

Greater San Diego Area

Utilized Microsoft Word, Excel & Outlook to organize meetings, deadlines & appointmentsPerformed administrative and office support activities for multiple supervisors. Coordinated and proofreading all document approvals and signatures.Managed front desk screening calls and visitors serving multiple supervisors. Reviewed and managed financial reports, payments and outstanding balances.Processed payment orders, expense reports and other related processes.Maintaining confidentiality while juggling competing priorities and tasks.Personable phone manner while maintaining a professional demeanor. Assisted team in time management to work both collaboratively and independently.

Greater San Diego Area

Utilized Adobe Creative Suite for digital marketing content on publishing.Administered creative solutions for design briefs by gathering information and data research.Managed, developed and executed advertising and marketing material.Integrated visual problem solving to produce new ideas and concepts.Reviewed copywriting and proofreading all marketing content and layout design.Planned, sketched and created layout design, color sense, typography and print.Completed multiple projects working both collaboratively and independently of Senior Designer.

Greater San Diego Area

Utilized Adobe Creative Suite for digital marketing content in websites, publishing & printing.Manages multiple concurrent projects and meet delivery timelines.Planned and executed all SEO/SEM, social media marketing campaigns and logo design.Utilized Facebook, Twitter, Instagram and other social media for public relations.

Greater San Diego Area

Utilized Adobe Creative Suite for digital marketing content in websites, publishing & printing.Assisted in planning for magazine content, layout design, color sense, typography.Planned and executed all SEO/SEM, social media marketing campaigns and logo design.Initiated and created copywriting and proofreading all blog content on website and magazine.Maintained web design content and updated graphic design layout with HTML, CSS, PHP.

Greater San Diego Area

Utilized Adobe Creative Suite for digital marketing content in websites and publishing & printing.Planned and executed all SEO/SEM, social media marketing campaigns and logo design.Initiated and created copywriting and proofreading all blog content on website.Analyzed and identifies target market to create engaging digital content and campaignsMaintained web design content and updated graphic design layout with HTML, CSS, PHP.

Greater Denver Area

Visit day classes at elementary schools to display appreciation of young children & their needsSet up, packed & shipped booksRespect for cultural diversity, and cooperate with teachers & staff

Greater Denver Area

Complete all required paperwork including labor reporting and documentation of quality control and material movement.Evaluates electronic assets and determines value based on physical and operational conditionPerforms data security on electronic assets.Configures, repair, upgrades, and tests computer hardware and peripherals.Evaluates and identifies hardware for specific disposition (resell, repair, harvest, recycle, etc.)Evaluates inventory on hand to determine if parts are available for upgrade and/or repair. Submits orders for parts from inventory that are needed for upgradesInstalls operating system (OS) to computer products per procedureCross trains in all areas within Operations to ensure site flexibility and contribute to the development and ongoing improvement of the Operations systems and processes.

Greater San Diego Area

Utilized Adobe Creative Suite for digital marketing content in websites, publishing & printing.Tests website and identifies technical problems.Reviewed copywriting and proofreading all marketing content and layout design.Replaced web design content and updated graphic design layout with HTML, CSS, PHP.