Christopher Baize Email & Phone Number

Chattanooga, Tn, Us

Chattanooga, Tn, Us

New York, Ny, Us

Holtsville, New York, Us

PROJECT MANAGEMENT, SCRUM MANAGEMENT, STAKEHOLDER MANAGEMENT, PROCESS IMPROVEMENT · Concurrently managed 8-16 large Client SaaS integrations and implementations, with a variety of ATSs/HRISs including Workday, iCIMs, SAP, SuccessFactors, and SalesForce, which generated 5M-10M of new revenue yearly.

Holtsville, New York, Us

PROJECT MANAGEMENT, SCRUM MANAGEMENT, STAKEHOLDER MANAGEMENT, PROCESS IMPROVEMENT · Successfully led a multi-million-dollar, multiyear SaaS application development project, with competing deliverables and critical deadlines. The finished product is generating 5M-10M a year in new revenue. The management role included acting as the PM, ScrumMaster, and Product Owner for a global team of resources including, a Technical Lead Dev, an Architect, and multiple Internal and External Devs, QAs, and BAs, spread across multiple time zones and continents. · Managed all project communication with relevant stakeholders; this included leading daily Dev Scrum and Tri-weekly Business Scrum meetings, providing weekly email summaries to the product owner and attending client-facing meetings to discuss the project as needed, as well as providing weekly project plan and milestone updates to the Executive Team.· Previously managed 4-5 midsize product development and enhancement projects concurrently, usually, for clients in different industries, simultaneously; including banking, healthcare, transportation & logistics, local municipalities, and state governments.· Employee of the Month Award in Jan. 2022 for taking over the management of a previously failed project, and successfully getting the requirements, processes, milestones, and project plan back on track.

Holtsville, New York, Us

PROJECT MANAGEMENT, STAKEHOLDER MANAGEMENT, PRODUCT STRATEGY, QUALITY ASSURANCE· Oversaw the development life-cycle of approx. 250-300 ongoing IT projects on a daily basis. · Created approx. 20 IT User Stories and Bug reports, per month, in Target Process (an Agile management tool) and worked with software developers to correct issues, develop innovative solutions for existing clients, and upgrade databases as required. · Performed weekly QA testing of software products under development, with a focus on locating bugs, to ensure the software is ready for deployment to consumers. This resulted in over 500K in new revenue. · Functioned as an Assistant Product Manager by assisting the Director of Strategic Initiatives in developing product strategies, creating new product offerings that have generated over 1M in new yearly revenue, and coordinated all the activities required to bring the products to market and for post-launch product ownership.

Holtsville, New York, Us

CLIENT RELATIONS AND SUCCESS, PRODUCT TRAINING, REVENUE REPORTING· Functioned as a liaison between Driver iQ and 300+ client companies by providing support for a range of issues, including sales and financial functions such as resolving account discrepancies, placing orders, reviewing monthly revenue, and verifying billing statements, as well as addressing any question or concern with client company representatives via 150+ interactions daily, over phone, email, and web chat.· Extensively used advanced excel functions including Pivot tables, Vlookups, WhatIF, and Index to create daily, weekly, and monthly reports and tools as needed; maintain monthly revenue reports for the division.· Hosted multiple web trainings every month for new clients, wherein clients were taught how to use products and services, shown additional product offerings, and upsales were offered.· Conceptualized, designed, and created PowerPoint reporting templates, as well as Client facing presentations, within limited time periods; this included collecting and compiling account data, creating, and incorporating graph charts and other visual aids, and assisting and coaching the presenter as needed.· Actively created and maintained a 150+ article internal Wiki as a Wiki Author & Coordinator; responsibilities include accumulating and validating information, creating webpages to hold

SERVICE DESK OPERATIONS, DOCUMENT COORDINATION· Oversaw a team of 16 tech support agents as well as Service Desk daily operations; responsible for maintaining contractual Service Level Agreement adherence; created daily, weekly, and monthly reports, and directly communicated with Clients daily.· Created and maintained a 500+ article Support Knowledge-base for multiple Clients as the Knowledge-base Author & Coordinator; responsibilities included accumulating and validating support procedures, creating support documentation utilizing Microsoft office, creating webpages to hold the database utilizing SharePoint Designer, and migrating the support articles onto that database.· Managed the technical/service relationship between DXC and the customer, and between DXC and subcontractors/vendors. Worked with the key customers and internal businesses/end user representatives(Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build additional business.· Employee of the Month Award in Dec. 2016 for utilizing SharePoint designer to author, create, and launch a 500+ article IT Support Knowledge-base for multiple Clients.

CLIENT RELATIONS AND SUCCESS· Received an average of 35 inbound customer service/technical support calls daily, wherein, any and all customer concerns are resolved.· Received an average of 70 inbound ‘web tickets’ daily, wherein, any and all customer concerns are resolved.· Exceeded quality standards by consistently performing in the top 10% of team members.· Provided support to fellow team members by answering their questions and assisting them via the team chat software.· Provided one-on-one mentoring and training to new employees.

Master Of Science - Ms, Systems Engineering

Bachelor Of Science (B.S.), Business Administration And Management, General