I served as a Product Owner/Manager, leading a Digital Authentication Services (DAS) team in adopting OAuth 2.0 and OpenID Connect to power secure, next-generation omnichannel experiences. By leveraging cloud solutions to enhance product scalability and performance, I ensured data-driven decision-making shaped the DAS product roadmap, aligning strategic initiatives with T-Mobile’s commitment to innovation and security. My leadership in this role demonstrates my ability to drive technical excellence while delivering impactful results.

I led a team of 9 developers to build and maintain core APIs supporting 12 hospitals and over 835,000 members, ensuring scalability and robust security. I delivered 31 epics/features across 7 program increments, authored over 500 detailed user stories, and prioritized a strategic product roadmap to align with organizational goals. Through regular demonstrations to leadership and stakeholders, I fostered transparency and collaboration, driving continuous improvement in patient and provider services.

I led the creation of innovative digital solutions that transformed the customer experience and drove measurable business growth. By launching an MVP for online ordering and curbside delivery, I enhanced customer satisfaction and significantly boosted sales. My work in implementing secure, regionally tailored payment integrations and omnichannel ordering systems empowered loyalty club members with seamless experiences across platforms. Through strategic partnerships with global vendors and customer-driven feedback loops, I ensured product enhancements that delivered real value in diverse markets. This role exemplified my ability to align technology with business goals to achieve exceptional outcomes.

I drove the creation of workflow management solutions that empowered hospice care providers to deliver more efficient and compliant care. By leading cross-functional teams and managing a strategic product roadmap, I ensured alignment with stakeholder priorities while maximizing ROI. My leadership fostered a culture of collaboration and innovation, mentoring product managers to deliver user-centric solutions that enhanced customer satisfaction and retention. Partnering closely with sales, marketing, and support teams, I bridged industry needs with cutting-edge technology to drive adoption and deliver meaningful value to our clients.

I built and led a dynamic product management team, driving innovation through mentorship and cross-functional collaboration between development, UX, and sales. I established a formalized Agile product management framework, streamlining development cycles and accelerating time-to-market for impactful features. My leadership delivered a customer-facing document management solution with integrated payment options and introduced groundbreaking features like “chat with an agent,” achieving a 23% adoption rate in the first quarter. By creating a Client Advisory Council and fostering direct feedback loops, I ensured our solutions continuously evolved to meet user needs, boosting engagement and satisfaction while driving revenue growth.

I shaped the future of talent acquisition technology by delivering award-winning ATS solutions enhanced with machine learning and behavioral assessments, revolutionizing candidate selection. I led the development of the Strategic Leadership Selection tool, recognized with a Silver Stevie® Award, while driving omnichannel integration to ensure a seamless user experience across career pages and assessment platforms. Through partnerships with industry giants like IBM, LinkedIn, and DocuSign, I expanded product reach and functionality. My commitment to client collaboration, exemplified through Client Advisory Councils, resulted in key UX improvements and innovative features driven by user insights and A/B testing, aligning our solutions with evolving market demands.

I revitalized a struggling product line by leveraging an updated technology stack and hardware, successfully retaining 83% of customers who had planned to cancel. I spearheaded the launch of Table Tracker, deploying it to 27 initial locations, setting a foundation for broader market adoption. My innovative approach also led to co-inventing U.S. Patent 10373170, showcasing my ability to blend technical acumen with market needs to deliver impactful solutions.

I drove innovation by crafting compelling business cases for web, B2B, and SaaS solutions, grounded in insights from customer discovery sessions. I led the development and flawless implementation of the 835 Remittance Advice solution, achieving a zero-defect cutover and reinforcing the company's reputation for reliability in healthcare technology. My strategic approach consistently aligned product vision with market needs, delivering impactful results.