Chris Bilodeau Email & Phone Number

Supports the development and sale of Cisco’s cloud security platform Umbrella with technical expertise and competitive knowledge. Facilitates communication among customers, field sales and product management. Creates sales collateral, demos and labs, and training presentations.• Reduced the maintenance overhead of the Umbrella training lab by 50% while increasing user satisfaction by 30% through a streamlined architecture, lab guide and publication process• Primary architect for… Show more Supports the development and sale of Cisco’s cloud security platform Umbrella with technical expertise and competitive knowledge. Facilitates communication among customers, field sales and product management. Creates sales collateral, demos and labs, and training presentations.• Reduced the maintenance overhead of the Umbrella training lab by 50% while increasing user satisfaction by 30% through a streamlined architecture, lab guide and publication process• Primary architect for core infrastructure of joint lab highlighting the benefits of Cisco-on-Cisco deployments, including Duo, Meraki, Viptela and others• Drives sales with at-risk customers by listening to both executive and IT-level goals, addressing concerns, and connecting business needs to Cisco solutions• Presents sessions and supports customers globally for internal and external events, including Cisco Live, SEVT, RSAC, SANS and Black Hat Show less

Ran United States Public Sector West collaboration and security adoption program, Prepare2Scale. Including Federal and East, our team of three generated an average of $60 million in sales upside annually. Ensured customers realized full value from their Cisco purchases through proper technical deployment, train-the-trainer sessions, and creation of end-user documentation and marketing/communications material. Additional projects included: • Spearheading creation of security adoption… Show more Ran United States Public Sector West collaboration and security adoption program, Prepare2Scale. Including Federal and East, our team of three generated an average of $60 million in sales upside annually. Ensured customers realized full value from their Cisco purchases through proper technical deployment, train-the-trainer sessions, and creation of end-user documentation and marketing/communications material. Additional projects included: • Spearheading creation of security adoption program for Cisco Stealthwatch and AMP for Endpoints • Aiding customers with adoption of cloud services via custom scripts and integrations • Writing scripts to parse sales data to aid in executive reporting • Designing and maintaining customer-facing website and content management system (PHP, MySQL, Nginx, Ubuntu) • Developing and delivering training material for the Lifecycle Advisor partner certification • Creating and maintaining team lab environment, allowing for customer training and environment testing (Cisco UCS, VMware ESXi) Show less

Greater Denver Area

Originally hired as senior unified communications engineer to fix a failed migration to a Cisco collaboration system (CUCM, IM&P, UCxN, UCCX, Expressway: 3,500+ phones and 22+ sites). After fixing the collaboration system, was asked to take the vacant team manager position. Led a team of eight engineers who managed all network, telecommunications, and security systems. Repaired multiple damaged relationships with non-IT departments, allowing for joint projects: • Coordinated third-party… Show more Originally hired as senior unified communications engineer to fix a failed migration to a Cisco collaboration system (CUCM, IM&P, UCxN, UCCX, Expressway: 3,500+ phones and 22+ sites). After fixing the collaboration system, was asked to take the vacant team manager position. Led a team of eight engineers who managed all network, telecommunications, and security systems. Repaired multiple damaged relationships with non-IT departments, allowing for joint projects: • Coordinated third-party security scans and remediation for all Internet-facing systems • Configured and supported life-safety call centers serving over 500,000 residents • Designed and deployed new datacenter for the health department • Created an architecture to allow facilities’ security cameras to run on existing network infrastructure • Implemented SIP connectivity between county phone system and 911 call centerPrimary architect and project manager for multiple internal IT projects: • Campus network redesign and upgrade (physical and logical) • Internet edge redesign (Cisco ASAs, ASR 1000s, Nexus 7000s), allowing for a virtual DMZ while maintaining proper segmentation • Disaster Recovery datacenter network and load balancer failover • Full mesh Metro Ethernet WAN Show less

Orlando, Florida Area

Managed critical systems for international headquarters (3 buildings with 1,500+ users) and coordinated with U.S. regional and overseas teams to implement network security policies. • Configured Cisco ASA firewalls, SSL/IPsec VPNs, and F5 LTM web load balancers, managing needs of application administrators while complying with company security requirements • Heavily involved in the integration of Cisco Unified Communications Manager and Meetingplace with preacquisition Tandberg video… Show more Managed critical systems for international headquarters (3 buildings with 1,500+ users) and coordinated with U.S. regional and overseas teams to implement network security policies. • Configured Cisco ASA firewalls, SSL/IPsec VPNs, and F5 LTM web load balancers, managing needs of application administrators while complying with company security requirements • Heavily involved in the integration of Cisco Unified Communications Manager and Meetingplace with preacquisition Tandberg video endpoints. Tested SIP interoperability between the products and worked with Tandberg and Cisco TAC on bug submissions and patch verification • Migrated UC services from physical MCS servers to VMware • Managed campus access-switch upgrade project Show less