Christopher Michael Email & Phone Number

North Sydney, Nsw, Au

Sydney, New South Wales, Australia

Leading a high-performing team of 7, containing senior and lead developers and data governance specialist roles.Own the central analytics platform for TPG Telecom, deploying a new platform and managing the migration from, and the depreciation of, the legacy platform. Partner with federated analytics teams to enable timely and accurate self-service insights.Lead company-wide data governance strategy, implementing a data governance framework, deploying and driving adoption of data governance platform.Manage the central analytics data products portfolio, ensuring single-source-of-truth reporting is promoted across the organisation.Responsible for company-wide analytics capability improvement in both data and non-data-based roles.

Sydney, New South Wales, Australia

Reporting into the Group General Manager - Consumer Sales and Digital at TPG Telecom, responsible for the consumer sales commercial performance management, reporting & analytics, commissions strategy and profitability across the TPG Telecom house of brand products and channels. Leading a team of 4 commercial managers and analysts to deliver the consumer commercial strategy.Management of commercial performance reporting and analytics across all TPG Telecom consumer products and brands. Creating visibility and intervening early to redress performance gaps vs. expectations.Owner of the TPG Telecom commission structures across all internal and external consumer sales channels, ensuring commercially balanced results for TPG Telecom and our teams.Responsible for the commercial modelling of all new projects to expand the consumer TPG Telecom market share, owning the business casing, executive endorsement, delivery and end-to-end tracking.

Sydney, Australia

Reporting into the General Manager of Prepaid, responsible for managing the national pricing strategy for the Vodafone Prepay product range. Managing the commercial accountability and strategy for all promotional pricing and competitor poisoning for the Vodafone Prepaid brand and sub-brands.Managed the commercial commissions portfolio for external and internal distribution channels, managing margin-share distribution agreements and ensuring ongoing commercial viability and linkages to profitability outcomes. Managed the internal head office sales and distribution team commission incentive structure, to align the structure to drive volume and margin.Managing end-to-end profitability of the Vodafone prepaid acquisition journey, including cost to acquire, retention quality, margin cost leakage prevention. Built and maintained several rolling financial models to understand, quantify and monitor profitability across the prepaid product suites.

Australia

Responsible for financial performance management, analysis, budgeting & forecasting, decision support, commercial analysis, and process improvement of the Service and Enterprise/IOT functions in Vodafone Australia.Working to identify and quantify projects that will reduce VHA’s work volume, increasing the capacity and reducing the cost burden of the division. Creating and managing the commissions and sales profitability financial models to ensure commissions outcomes were aligned to business needs and financially sustainable outcomes.Responsible for the preparation of business cases for initiatives that require capital and operational resources. Including developing and challenging assumptions and, tracking the results to realise the business case benefits.

Sydney, Australia

Responsible for connecting the numbers with the stories, the past and with the future. Acting as Commercial Police, Coach and Advisor, balancing the wants and needs of the customer, organisation and shareholder, partnered with the business to continuously improve our investment decision making to maximise EBITA within the business unit.

Hobart, Tasmania

As a Business Insights Analyst I reported into the Head of the Workforce Optimisation area of the VHA organisation. As a team we were responsible with analysing efficiency and effectiveness of the Platforms, Processes, Policies and People of the Operational division of the organisation, tasked with the goal of reducing operating expense, increasing revenue and improving sales quality.

Sydney, Australia

Reporting into the Head Of Customer Experience Insights & Quality Assurance, Sales & Service for a project contract joining to overhaul the Performance Measures in Customer Service, and to implement a new quantitative text analytics model identifying and classifying singular reasons for call to a predefined taxonomy.

Hobart, Tasmania.

As an Operations Analyst I reported into the of the Insights and Analytics department of the VHA Hobart Office. As a team we were responsible for the Operational reporting formulation, maintenance and delivery working closely with the Operations Managers of the organisation. This was combined with taking problem statements directly from the leadership team to analyse provide insights back on.

Hobart, Tasmania

Throughout my time as a CSR/Supervisor within Vodafone my curiosity with the the operations of the organisation combined with my veracious hunger for knowledge and a challenging role spurred me through 3 specific roles starting in Sales, moving to a Social Media CSR and then on to a Supervisor/Subject Matter Expert.

Certified Practicing Accountant (Cpa), Accounting

Bachelor’S Degree, Bachelor Of Business (Ict And Management), Gpa Of 6.7

Activities and Societies: Tasmanian University Business Society (TUBS), Tasmanian University Computing Society (TUCS), Tasmanian.

Certificate Iii - Customer Contact, Customer Service Support/Call Center/Teleservice Operation