Christopher Boucher Email & Phone Number

California, United States

Santa Clara County, California, United States

• Continued and expanded on responsibilities as Marketing Manager.Key Accomplishments:Implemented call tree systems with Ring Central to load shift and route external customers and internal staff. The new system.

Cupertino, CA

• Business Development
• Initiate, develop, and manage relationships with appliance manufacturers, showrooms and property managers
• Train distributor, showroom, builder, and property manager clients on warranty repair procedures
• Investigate new markets, services, and channels for business development opportunities
• Draft and edit quarterly marketing and operations blueprint and long-term business plan Human Resources
• Author and update job descriptions and market salary data for positions

Santa Clara, CA

Aid comic and hobby gaming enthusiasts select the best products tailored to their interests, current purchases, and player communities. Keep current in comic and gaming trends and recent publications to recommend new titles and product. Demo gaming product to employees and customers. Run regular tournaments and ongoing campaigns of role-playing.

Palo Alto, CA

Assisted prospective students in the program discernment, career advising, and application process. Hosted on-campus tours, information sessions, and one-on-one consultationsScheduled and attended college and community outreach events. Managed applicant pipeline following up on recent inquiries, application deliverables, and acceptance letters.

Managed key accounts generating over $1 million in sales annually. Master level product knowledge in residential plumbing, lighting, door hardware, and HVAC systems. Prospected repeat, professional clients from inbound sales leads. Mentored new hires on culture, process, products, and systems knowledge.

Executed cradle to grave recruiting initiatives, involving stakeholders at all levels of the company. Authored phone screens and panel interview scripts to gauge behavior, cultural, and technical fits. Reduced turnover in sales and data positions through job requirement redesign and assessment implementations. Directed internship program, sales training.

Provided pre and post-sales support for inbound calls. Multi-tasked orders management functions and digital merchandising projects with routine job duties. Led customer service team in month-to-date sales and sales conversions. Designed and taught master level plumbing sales classes

Provided reception services for employees, students, and candidates. Maintained and audited sensitive student employee charts. Authored and mailed applicant rejection letters. Edited and published monthly employee neweletter. Provided minor computer troubleshooting.

Processed microchip wafers during the chemical deposition process. Developed training modules for new quality assurance software developed in the Italian branches. Hosted intern excursions such as white water rafting trips, ice cream socials, and poker nights.

Recommended solutions for kitchen and laundry room remodel projects within customers requirements and budgets. Sold delivery, installation aids, same-as-cash financing packages, and extended warranty plans. Led sales team in units sold during private sales. Assisted with two-man deliveries and installations.

Provided customer service and front-line dispatch support for appliance service. Filed invoices, audited technician route sheets, maintained parts inventories. Responsibilities overlapped taking on sales responsibilities.

High School Diploma, General Education, Business

Bachelor'S Degree, Business Admin - Marketing And Operations Mgmt Concentration, Environmental Studies, Degree Conferred Summer 2012

Activities and Societies: Phi Chi Theta, Student Activities Council, Business Advisory Council, Supply Chain Management Association Golden.

Coursework Studied: Business Administration And Environmental Studies

Activities and Societies: Society for Human Resource Management

Aa, Business Administration, Other Coursework Studied: Literature, Psychology, Real Estate, Sociology

Activities and Societies: Golden Key Honor Society Graduated Cum Laude, Phi Kappa Theta Honor Society (2001-2002)

Coursework Studied: Real Estate