Christopher Boyd Email & Phone Number

Malta

In my role as Director of Sales Operations and Business Development in the A2P SMS industry, I am passionate about driving growth and innovation while optimizing operational efficiency. With a proven track record of over 8 years in the industry. I am dedicated to delivering exceptional results, driving revenue growth, and leveraging my expertise to create lasting value for organizations and building long-standing relationships.Key Roles & Responsibilities: - Team Development & Strategic Leadership- Sales Growth and Revenue Generation- Market Analysis and Business Development- Operational Excellence: optimise sales operations processes, streamline workflows, and implement efficient tools and systems to enhance productivity

Malta

Part of the Mr Messaging management team, taking ownership of all products, carrier bi-lateral relationships, branding and marketing.- Responsible for the management of all VAS services within the Group (Including HLR, MNP, 2WAY)- Launch of new products including market analysis, specification, the creation of all collateral, and the strategy behind product launch- CPaaS productization- Management of mobile network operator relations including prospecting bilateral business opportunities- Management of the Mr Messaging brand and all marketing channels

Malta

Mr Messaging is a source of intelligence and guidance for today’s fast-paced telecommunications marketplace. Our consultants help guide enterprises to ensure that they have the best platform and resources in order to deliver their material to their specific market.

Malta

Exeter, United Kingdom

Optix Solutions is an award winning digital marketing and web design agency. As a Digital Marketing Manager it's my responsibility to fully understand a client's business and then plan and execute a tailored digital strategy to help achieve their business goals.My specialist areas include UI/UX Design, Campaign Creative, Outreach, Social Media, Content and Display Advertising.Learn more about Optix at www.optixsolutions.co.uk.

Exeter, United Kingdom

Marketing Executive at blur Group - assisting all members of the marketing team, providing content and using marketing automation software to run and report on email campaigns. Prospecting and qualifying new leads and managing customer databases. ● Liaising with customers, partners, service providers, design team & colleagues● Arranging the effective distribution of marketing materials using marketing automation software● Maintaining & updating customer/prospective customer databases using lead generation software● Attending conferences, seminars, receptions and exhibitions● Conducting market research; using questionnaires & surveys● Production & proofreading of digital marketing content (email campaigns/newsletters/blogs) ● Contributing to, and developing, marketing plans and strategies● Evaluating and implementing marketing campaigns● Creating and developing reports to effectively evaluate email marketing campaigns● Provide insight into site usability improvements● Performing platform demonstrations with potential customers● Using extensive CRM/Marketing automation software knowledge to track customer behaviour● Managing an external telemarketing agency to generate qualified business leads to be followed up by the B2B sales team● Creation of landing pages/questionnaires/forms/emails using HTML5 and CSS● PPC● SEO● Content Writing

Exeter, United Kingdom

As Customer Success Team Leader/Account Manager I cover a broad range of fields:● Customer acquisition - Following up and qualifying inbound sales leads● Project management - Taking a customer from initial project brief submission to project kick-off● Ensure smooth transition from project kick-off to completion remaining involved at all times● Supporting customers to upload comprehensive and clear briefs to the platform● Assisting expert service providers with refining their pitches● Account Management - Entering/updating customer account information using CRM● Manage and monitoring day to day operational tasks of the Customer Success Team● Monitoring and ensuring all enquiries are responded to quickly, efficiently using CRM● Manage the recording of all project submissions within the CRM system● Acting as a source of knowledge & support in order to lead the Customer Success Team● Ensure consistent, high quality information is provided by the Customer Success team● Leading the Customer Success team through the execution of daily tasks● Manage the collation of performance data on a weekly basis● Challenge and question current methods of working to bring about continuous improvement● Advanced knowledge of the CRM system including system modification and set-up● Identify commercial opportunities in order to increase revenues and optimise conversion rates

Exeter, United Kingdom

As a Customer Success Executive my job is to interact directly with potential, new and existing customers and blur’s growing community of expert service providers: ● Handling incoming enquiries on the phone and via email● Offering excellent customer service and knowledge about blur’s Exchange● Updating and managing customer accounts● Resolving customer issues quickly and effectively ● Liaising with the technical support team to ensure technical issues are resolved swiftly● CRM champion - having extensive knowledge including system modification & set-up ● Generate weekly metrics reports using CRM system ● Developing a more intuitive user-friendly knowledge base/support page

The key aspects as Food & Beverage Supervisor are Managing serving periods in the hotel restaurant, breakfast/lunch/dinner, having to manage staff, delegating duties for their shifts whilst also pushing for the best customer service possible. ● Provide award winning customer service; measured using customer feedback system● Manage all administration for Food & Beverage department: preparing rotas, completing payroll, submitting time-sheets, updating holiday trackers● Recruiting and appointing new team members● Creating training plans and task sheets for all team members ● Conducting 6 monthly appraisals & monthly one to one sessions with all team members● Ensure all staff within the F&B team are up-to-date with e-learning● Carrying out stock checks, stock replenishment and rotation● Raising purchase orders ● Completing performance audits on the restaurant and staff to comply with brand operating standards● Duty management (3-4 shifts a week) - Responsible for day-to-day running of the whole hotel ● Dealing with guest complaints● Completing walk-rounds of the hotel hourly● Managing any situation that may arise, fires, floods, assaults on members of staff or guests● Hold the master/safe keys ● Witness the dropping of any cash during the shift● Manage distribution of floats and keys to bars/function spaces etc. ensuring logs are completed correctly

Extended National Diploma, Applied Science: Forensic Science, Distinction, Merit, Merit (Equivalent To A,B,B)

Exeter College is a large, thriving and growing tertiary college which places teaching, learning and student success as our top priority..

High School, Thirteen Gcses 4 13 - A-C , Four As Level

Activities and Societies: - Form Prefect - Keswick School Environmental Committee - Awarded Achievement for exceptional standard.