Chris Braley Email & Phone Number

United States

United States

Remote

Colorado, United States

Colorado Springs, Colorado Area

RES \ Workspace Management* Provide Technical Support* Resolve client questions or problems in the areas of system configuration/setup, product functionality including fixes or enhancements.* Serve as primary support liaison between company and customer.* Involved in testing and troubleshooting.* Works directly with the back-line and development teams to resolve complex issues and provide input for product direction.* Develop and share knowledge about the software.* Write knowledge base articles and white papers to answer common customer questions.* Deliver and receive training to others.* Assist Technical Support Engineers with difficult and complex issues.Work with:* Microsoft OS's and Applications* SQL Server* VMware

Support GoldMine CRM Software• Provide technical support via telephone, email, self service portal for GoldMine CRM Software• Maintain existing incidents with customers and test product for functionality• Test and verify bugs and log to Development/Product Management teams• Write and Update process documents for online Knowledge Base• Work within SQL backend to provide queries to customers and resolve data issues

Colorado Springs, Colorado Area

Installation Technician. Install and configure Cable TV, Internet, and phone. Climb Telephone poles and install new service to homes. Troubleshoot bad reception, Run new lines.I have been promoted 4 times in the past 12 months.I was awarded technician of the month several times on my team. 9/05/2016 Xtreme Xcellence – Employee Focus, Enthusiasm, Quality9/27/2016 Xtreme Xcellence – Enthusiasm, Quality, Respect11/02/2016 Xtreme Xcellence – Enthusiasm, Quality11/20/2016 Xtreme Xcellence – Enthusiasm, Respect02/27/2017 Xtreme Xcellence - Enthusiasm, QualityXfinity Ambassador – Providing a day in the Life as a field Tech to other organizations.I was Top Tech on my team.

Colorado Springs, Colorado Area

Computer Technician. computer repair, data recovery, virus removal, laptop screen repair, salesDeveloped several tools that are used on a daily basis to streamline and save costs/Moving from CD’s to USB’s, Checklists, Automating Computer testing, partnering with suppliers to provide the best cost to our customers.

MCI/MCI WorldCom, VerizonFirst Level Mainframe Support/Employee of the month several times.2nd level Netpro, Mecca, CSM Mainframe OS2 support/Analyst of the month.2nd,3rd level Unified Messaging Support/Technician of the month many times.Team Lead Unified Messaging Support Globally.2nd,3rd level Desktop, Server, Executive Support Technician/Several Awards, developed procedures to save time and money globally.2nd, 3rd level Network Security/Created weekly conference call to review the latest security threats. These calls had global participation.Unified Messaging Test/Tested Email, Instant messaging applications. CSSOP Testing, Unix Code InstallerTested Global products, Blackberry Storm, Bio Metric Diabetes devices, iPad Mobile Healthcare, Mobile Merchant

Business Administration And Management, General

Certified Administrator For Ivanti Automation, Information Technology, 4.0

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