Chris Burns Email & Phone Number

Melbourne, Fl, Us

United States

Puma is a privately owned group of talented healthcare & aerospace IT engineers from all areas of technology, with a mission to deliver superior tech and services to companies throughout the US. We think differently about the managed IT services industry and challenge the status quo to deliver outcomes clients thought were impossible.I am fortunate to collaborate with an exceptionally talented team who are passionate about their work, each other, and the people they serve. This level of commitment is rare in an industry often dominated by stringent cost controls and the pursuit of irrelevant KPIs. At Puma, we take a different approach. Rejecting the typical MSP factory-style business model, we empower our employees to be in the driver seat to where they want to grow and support them throughout their journey. This approach not only bolsters our mission but also yields outcomes that truly elevate the human experience—impacting our people, our customers, and our community.Notable accomplishments April 2023-2024:• Created organization structure to support rapid growth (10 year plan)• Increased MRR revenue 3.5x over 12 months without requiring additional team (75% growth from prior year)• Maintained SGM >55%, EBITDA >20%• Paid off all prior debts, closed prior years books• Restructured team, right sized wages (increased), and implemented health insurance for all staff• Built product catalog, sales processes, and launched product and software sales• Implemented CSAT, smarter ticket workflow, and introduced time tracking protocols • Created accountability chart with weekly scorecards, modelling EOS L10• Implemented new MSA & Service Agreements with over 50% current clients resigned• Implemented Autotask / Contract based invoicing, remapping all financials to back end accounting• Remapped financials for SLI accounting (ConnectWise Evolve)• Rebrand kicked off for Puma Managed IT - for later 2024 launch

Earth

Building PUMA Managed IT!

I leveraged my healthcare IT expertise to drive organic growth and maintain operational excellence while transforming our target market to Senior Living & Healthcare. I led the development of systems and processes that enhanced sales efficiency, simplified onboarding, and improved account and service delivery, while strengthening HR functions. I oversaw the entire customer lifecycle, ensuring a seamless experience and maintaining consistent year over year record breaking growth.• Grew revenue from $1.6 M in 2016 to $16M+ in 2022 without private equity while maintaining best in class financials.• Created organic growth machine, targeting highly complex medical specialties.• Created and launched award winning and nationally known brand.• Created portfolio of services, description, and explanation of entitlements to go to market with strong and industry focused service offering.• Created EMR partnerships, joint go-to-market plans, and built authority within marketplace.• Created the Dedicated IT Way, the driving force in how we go to market, sell to, and provide exceptional experiences for customers.• Reboot all positions with performance management and growth plans for all current and future staff. • Expanded team from in office to national footprint - Implementing systems, processes, and accountability scorecards.• Attended / Presented / Exhibited over 75+ national healthcare conference.

Melbourne, Florida, United States

Medical IT Solutions (medIT) was founded as a healthcare focused IT consulting firm in 2006 to serve practices of all specialties and sizes with ongoing IT support and management of their technology. By demystifying the transformation from paper to paperless systems, (and some help from our government to incentivize the transition) there was tremendous opportunity to expand from consulting and IT support to new technologies such as cloud, compliance, and security. Over the years, Chris and his team launched new services to accommodate the industry changes. Some of those services included HIPAA compliance, EMR & PM hosting, server virtualization, consolidations, and more. Some accomplishments included helping practices navigate the HITECH adoption and attestation of Meaningful Use certification, building technology roadmaps for customers to implement new or consolidate their EMR and PACS, navigate the interoperability challenges of this era, and meet new regulation changes such as MACRA and The 21st Century Cures Act.• Helped 50+ practices implement electronic medical records (EMR) and transition to EMR and practice management systems.• Created, marketed, sold, and implemented suite of professional IT services to help physicians and staff streamline workflow, optimize systems, improve patient outcomes, reduce human error, and lower costs.• Built, designed, and delivered a multi-tenant hosting solution (private cloud) for customers to access applications and data (over 2000 concurrent sessions at time).• Supported thousands of end users, responding to, and managing tens of thousands of support requests, on site and remotely delivered professional IT services.• Implemented new compliance services to deliver HIPAA Risk Assessments, Data Protection, and security services.