+ Chief web officer, data security officer, project manager, and administrator for company websites, intranet, e-learning platform, and employee technical support.+ Personally advised the CEO in prioritizing, combining, outsourcing multiple projects; resulting in lower cost solutions such as using software-as-a-service vendors and external contractors.+ Managed and/or performed all aspects of website governance for the three company websites in my charge. These websites… Show more + Chief web officer, data security officer, project manager, and administrator for company websites, intranet, e-learning platform, and employee technical support.+ Personally advised the CEO in prioritizing, combining, outsourcing multiple projects; resulting in lower cost solutions such as using software-as-a-service vendors and external contractors.+ Managed and/or performed all aspects of website governance for the three company websites in my charge. These websites leveraged combinations of Drupal 7, Drupal 8, Bootstrap 4, HTML 5, SASS CSS, and jQuery JavaScript.+ Instituted a learning management system using Blackboard and Blackboard Collaborate for courses, content management, delivery methods, and student records.+ Managed and implemented the email and document library migration from SherWeb Cloud service to Office 365 Cloud for the 20 company employees, afterwards serving as the company administrator of Office 365 and SharePoint; reducing and consolidating overall costs for long term needs. The migration was completed in three days using the BitTitan platform.+ Updated the 10 internal office employees’ workstations for use with current versions of Windows 10, Mac OS X, Office 365, and Adobe Creative Suite, including the research, procurement, and implementation of the new hardware and software.+ Researched, created, documented, and managed an international Safe Harbor file share portal using Dropbox. I trained three employees as Data Handlers per HIPAA guidelines face-to-face, as well as assigning two hours of online training for the remaining eight employees. Show less

+ Helped build and mentor the team from a three member team of Training Analysts into an influential department of 15 authoritative Learning Development Project Managers that supported all company products, initiatives, and software platforms using blended learning and reference methods. + Rebuilt and expanded the previous knowledge base, and created an online platform for collaborative authoring using a customized blend of Adobe eLearning Suite and Microsoft Office. This enabled 30+… Show more + Helped build and mentor the team from a three member team of Training Analysts into an influential department of 15 authoritative Learning Development Project Managers that supported all company products, initiatives, and software platforms using blended learning and reference methods. + Rebuilt and expanded the previous knowledge base, and created an online platform for collaborative authoring using a customized blend of Adobe eLearning Suite and Microsoft Office. This enabled 30+ internal users to author content that was published weekly for thousands of customer support call center representatives and store employees in the United States and internationally. It consisted of 600+ articles and pages and became the primary source of information concerning products, services, policies, procedures, customer account management, and technical support. Later certain sections of information were provided on the company website for customer self-help. + Supported multiple successful product launches of mobile phones and broadband devices on an average of one device monthly—including training delivery and assessment, and technical support reference materials. Device manufacturers included Alcatel, Apple, Huawei, HTC, LG, Motorola, Samsung, and ZTE. + Following AT&T purchase of Cricket Communications, I was personally retained for six months to support seven new mobile device launches, and to complete a manual migration of 100+ knowledge base articles’ content to the new support section of the corporate website built on the Adobe Experience Manager platform. I worked closely with the new QA and Customer Support Director (and team!) to transpose content in order to properly align with the new company culture and policies. Show less

+ Created, implemented, and administrated a two-week online and instructor-led training program and a 40-page product knowledge base for Cricket Broadband sales and support used by hundreds of domestic and international call center and in-store customer support teams. This reduced training schedules by a week, cut call resolution times up to 20%, and provided quick and easy access to product information in stores that reduced customer waiting time, and increased sales volume.

+ Created animated web based training content for military and government environmental compliance e-learning training initiatives; integrating the course-ware with computer based training applications.+ Designed and developed military-base and government cultural resource websites.

+ Launched and managed three clients’ training programs’ websites that successfully trained and assessed thousands of call center and at-home customer support agents.+ Built and managed the team intranet area and documentation library.+ Mentored and supervised two subordinates quality and functionality of work, job skill development and training.+ Helped improve and update the department’s value by upgrading and managing the team’s hardware and software, mentoring my… Show more + Launched and managed three clients’ training programs’ websites that successfully trained and assessed thousands of call center and at-home customer support agents.+ Built and managed the team intranet area and documentation library.+ Mentored and supervised two subordinates quality and functionality of work, job skill development and training.+ Helped improve and update the department’s value by upgrading and managing the team’s hardware and software, mentoring my four team mates, and piloting modern techniques for training development and delivery. The department consisted of six team members and seven workstations. Show less

Designed and developed... + the front end web design for three ColdFusion/MySQL websites.+ a website and an interactive Bug Builder game for the Colorado Girl Scouts.+ two HTML based marketing e-mail templates.+ two banner advertisements—one animated and one static.+ two sales presentation videos for prospective clients.+ the graphic design and layout for department letterhead and documentation.

+ Supervised dispatch operations consisting of a daily average of five transport missions’ personnel and vehicles' operation, maintenance, and security.+ Facilitated and presented two monthly training classes for vehicle maintenance, and transportation operations for the Officers’ Candidate School’s final branch-training phase.

+ Created a CD-ROM and web based click-through panoramic video school tour of building interiors and campus grounds using panoramic photography, Flash, and the QuickTime VR player.

+ Designed and installed apparatus that secures engine cases to a work bench safely while inspecting and installing parts.+ Engine case and parts inspection.+ Cylinder rebuilding.