Operations leader with two decades experience of delivering change at pace, improving customer experience and reducing costs; whilst leading large teams through periods of intense change. Specialises in:**Digital Transformation: delivered large programmes which reduced costs, improved customer experience and enabled growth. Delivered >£100m savings over last 3 years, implementing innovative AI/automation solutions, and developed straight-through-processing journeys.**Organisational navigation: experience of working globally in complex, matrix structures, influencing C-suite stakeholders to deliver business outcomes. Effectively works cross functionally, building trusted relationships in dynamic environments.**Leadership & Culture: builds and inspires high performing teams with integrity. Coaches direct reports to achieve their potential. Experienced in developing and improving cultures; skilled at working globally across different cultures and languages.**Operational Excellence: track record of improving SLAs and reducing number of incidents. Expertise in lean / six sigma process improvement, outsourcing, offshoring, organisational design, all underpinned by data analysis.Outside of work, I can usually be found pounding the pavements with my running shoes on!