Jon Christopher Canaday Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Created enterprise Forms Rationalization Capability to speed up conversion of legacy paper business processes into omnichannel digital experiences. Effort inventoried 15 repositories containing 2,700 servicing forms across all products and classified them into 32 service interactions. Delivered three Enterprise Information Objects which map required data fields and workflow rules needed to create digital equivalent of paper form workflow to speed CX/FX/HX development. Designed business-facing processes that identify and prioritize client communications that require modernization and bundles them into units of work to simplify funding requests for tech partners. Secured Investible Structure funding to accelerate migration of in-house printing to preferred outsource partner

Milwaukee, Wi, Us

Lead the Service Desktop Program implementation to modernize the Servicing Interactions we conduct with Clients, Field and Home Office reps. Established 16 week Product Increment (PI) during which our teams delivered on six tracks of planning and design work in preparation for entering into execution phase of program. Created program estimates, communicated with diverse audience of program stakeholders, linked strategic goals to detailed work plans and assisted in transition of program from stand-alone initiative into a track of work in the Bonding Experience.

Milwaukee, Wi, Us

Led technical and strategic programs that redefined and modernized the capabilities of Print Mail and Document Imaging Services facilities. Eliminated legacy roll printing and implemented color sheetfed equipment that lowered operating costs by nearly 10% and eliminated risks posed by aging equipment. Introduced high volume scanning to replace fleet of desktop scanners, lowering labor costs and speeding up digitization of incoming paperAuthored strategy that resulted in changing NM’s outsource print provider. Realized savings of $1.6M in 1st year while improving SLA’s, accelerating eDelivery and lowering costs for common maintenance activities

Milwaukee, Wi, Us

Author and owner of strategies, technology assessments, high level designs and business integration guidance provided to executive leadership. Translated the intent of enterprise strategies into the design of systems used to deliver content to NM clients.A storyteller at heart, I'm invigorated when I find that perfect blend of data, visuals and analogy that summarizes complex objectives in a way that everyone understands. Providing clear and actionable future-state visions that people rally around is my ultimate measure of success.Working in an environment that utilizes both waterfall and agile methodologies I've been able to help bridge the communication gap between business needs and development resources. Trained in Scaled Agile Framework (SAFe 4.0) and attained Professional Scrum Master certification, I have experience defining business needs and crafting them into the Epics and Features that drive new capabilities.Conceived and led three large corporate efforts focused on improving the Client Experience of interacting with NM content and messaging. These efforts to improve the relevance and simplicity of client messaging cut across organizational and product boundaries. Utilizing a combination of technology expertise, business acumen and empathy for the customer experience, my contributions have helped drive content modernization efforts.

Milwaukee, Wi, Us

Created strategies, technology assessments, high level designs and business integration guidance. Authored and promoted strategy that expanded NM’s use of modern content platform. Translated the intent of enterprise strategies into the design of systems that are used to deliver content to NM clients.Enterprise efforts include creation of Customer Communication Management Strategy. Worked with senior leadership of various IT and Business units at NM to generate strategy that focused on organizational change opportunities to enable effective usage of enterprise CCM tools.

Milwaukee, Wi, Us

Managed Technology Adoption and Support pilot project testing new alternatives for delivering tech support services to NM field offices.

Bloomington, Mn, Us

Architected digital production strategy for conventional multi-site publication printing firm. Introduced the concept of a zero-touch automation production process enabled by connecting MIS systems to production equipment through COTS software and bespoke development. Rallied vendors, educated employees and laid out timeline for new service offerings and new markets.Led a nine-person team and provided project management expertise for a web development initiative for Bridgestone Tire B2B site. Coordinated a team on-shore and off-shore contractors that utilized employees as functional leads and QA/Testing resources. Hired to implement process automation software platform, identified Op Ex process improvement initiatives that I went on to coordinate, resulting in over $100K labor savings in 1st year. Created new capabilities and business plan for fulfillment and technology hosting that will be a growth area for near future.Established vision for enterprise file management portal for international computer company. Replaced three legacy system with a web-based user environment for the submission, maintaining and retrieval of education documents. Created wireframes, led dev effort – including database interface and coordinated creation of host environment with Co-Lo vendor.

Eden Prairie, Mn, Us

• Responsible for all technology used in three Lifetouch production facilities, including all yearbook manufacturing technology, Telco, business, security and facility systems• Managed budget in excess of $2.5 million annually• Responsible for development/deployment of departmental vision, strategy, and objectives• Establish/control budgets and manage staff across three locations• Coordinate technology operations with other divisions including customer website operations team and product management groups• Responsible for Datacenters and data integrity/security, software development, shop floor technology, end user systems, telco and WAN/LAN network infrastructure in 3 facilities• Architect and owner of database driven production computing infrastructure that integrates consumer facing website to manufacturing and business systems • Technology subject matter expert for corporate Innovation development initiative • Member of executive leadership team in business unit as Chief technologist and Innovation ChampionAchievements:• Efforts of tech team saved business $350,000 or more annually for last four years• Architected VMware Virtualization infrastructure for manufacturing facilities ($2M project)• Winner of corporate “Quality Cup” award for operating cost reduction project• Directed integration project linking customer website to shop floor operations• Established cross-facility technology team to establish standards and common operations• Created database-driven production control applications and re-engineered production processes to increase automation • Co-Champion of Cross-Divisional team that created Enterprise app for storing images• Deployed automation initiative that generated savings of over $500K in a single project• Created new departmental structure organized around capabilities and paths to promotion.• Production system capacity surpasses one million unique pages per year

Complete oversight of all technology in use at two manufacturing facilities responsibilities included re-engineering processes for end-to-end integration with business and production infrastructures, making workflows more automated and database driven. Collaborated with diverse functional areas and other corporate divisions to identify improvement opportunities, create business proposals and initiate projects. Emphasis on implementing lean manufacturing initiatives, centralized project planning, and introducing new print and workflow technologies Managed a staff of seven responsible for business and production computing infrastructure, software design, production automation, and business intelligence systems.

Reported to divisional Vice President, primary duties included the creation of a digital print production system, augmenting existing manufacturing systems, enforcing reproduction standards and providing technical assistance to other company divisions. Principal contributor to internal whitepaper that was used as a 5 year planning framework for the rapid expansion of electronic production systems and guided creation of a consumer facing web-based page creation environment . That system now produces over 95% of the core products sold in the division

New position created to establish digital prepress infrastructure in Loves Park Illinois facility. Developed electronic versions of previously conventional workflows. Specified/purchased initial digital production system ­ over $1 Million in hardware and software. Established production standards, preventative maintenance programs, and technology support infrastructure.

Lead conversion of the prepress department of this $27 Million dollar commercial printer from a conventional into a digital workflow. Restructured the facility, production processes and staff responsibilities to optimize manufacturing of custom sheetfed printing jobs

Founding employee of boutique Prepress and Design firm that served Chicago area ad agencies. Acted in numerous capacities needed to satisfy the demands of fast growing company.

Cultivated music culture on behalf of patrons and sated the seemingly unquenchable thirst of college students attending the University of Wisconsin- Whitewater