Chris Carson Email & Phone Number

Greer, South Carolina, United States

Greer, South Carolina

Managing Honeywell's T55 Engine Repair and Overhaul services for Boeing Defence, UK and the Royal Air Force CH-47 Chinook Fleet.

Greer, Sc

Customer Support Engineer responsible for the management of technical issues, technical publications, training, depot activities, and aftermarket support of the T55(CH-47, Chinook Helicopter) engine. Coordinates with Customer Support Program Managers (CSPM), Field Service Engineers (FSE), Program Managers, Engineering and Customers to ensure that the product is supported in a timely, efficient and effective manner.Function as a technical authority for global end users operating the T55 Turboshaft Engine.Ensure customer satisfaction by acting as a liaison between the end user and the product line by managing and coordinating all activities required to resolve aftermarket technical issues.Responsible for investigating and resolving technical problems associated with engine overhaul.Manage and coordinate technical upgrades or modification programs and provide T55 technical training as required. Provided technical solutions to a wide variety of complex problems using innovative and practical approaches that are in direct line with Honeywell objectives.

Greer

The Site Coordinator provides linkage between the ISC facility and Customer Support Operation and is composed of three key elements.1) Functional Support – CSO representative at site. Act as escalation path to and from site through interaction up to and including site leaders and senior managers and vice presidents.2) Process-based – Facilitating dialog & improvements on repetitive process breakdowns to drive systemic resolution. 3) Tactical – Follow up on critical orders and problem solving that cannot be done using information systems. Responsibilities: •Act as escalation path between ISC site and CSO by participating in Daily Tiered Structure Meetings, representing CSO in the site MOR, etc. •Build relationships with the leadership team at the site and be comfortable in one on one or group dialog at this level. Manage expectations, communicate clearly, & drive outcomes through the use of influence.•Recognize when to escalate issues, both within CSO and with the site leadership team and resolve diplomatically•Gather and summarize data to a leadership audience at the site and within CSO, resolving issues with the site or CSO with ongoing guidance from manager•Drive accountability with functional owners at the site and within CSO, leveraging relationships at all levels of the site to work through process breakdowns and drive systemic problem resolution.•Understand organizational dynamics, underlying metrics that incentivize behaviors, & personalities to manage outcomes.•Support processes & changes as derived from team-based consensus or leadership direction.•Support critical asset allocation processes, expedite AOG or critical hardware through operational processes, & communicate status & information to stakeholders.•Collaborate with functions to manage blocks & holds, address ITAR issues, & escalate priority through the repair or manufacturing process.

Greer, Sc

The Product Support Engineer (PSE) is responsible for management of technical issues, technical publications, data, training and other activities related to the aftermarket support, field support and overhaul of the T53 propulsion engine. The PSE actively coordinates with the Customer Support Program Manager (CSPM), Field Service Engineers (FSE), Program Managers, Customer Business Leader (CBL), Engineering, OEM and end users/operators to ensure that the products are supported in a timely, efficient and effective manner. Duties include the following activities: •Function as a technical authority for domestic, international, and end users customers operating Honeywell T53 and commercial T55 engines. •Ensure customer satisfaction by acting as a liaison between the end user and the product line by managing and coordinating all activities required to resolve aftermarket technical issues. •Responsible for investigating and resolving technical problems associated with the in-service operation of the supported products. Investigations, related Service Bulletin preparation and retrofit campaigns. •Prepare and manage Service Requests for any customer issues that require escalation for resolution. •Serve as a focal point and technical liaison to Honeywell Field Service Engineers.• Manage and coordinate technical upgrade or modification programs and provide technical training as required. •Provide technical expertise relative to revision of technical manual changes.•Provide technical solutions to a wide variety of complex problems using innovative and practical approaches that are in direct line with business objectives. •Perform tasks with limited supervision, to include preparing presentations, and conducting technical meetings for product line/customer reviews with customer representatives and Honeywell program management.

Greer, Sc

Customer Support Engineer responsible for the management of technical issues, technical publications, training, depot activities, and aftermarket support of the T55(Chinook Helicopter) engine. Coordinates with Customer Support Program Managers (CSPM), Field Service Engineers (FSE), Program Managers, Engineering and Customers to ensure that the product is supported in a timely, efficient and effective manner.Function as a technical authority for global end users operating the T55 Turboshaft Engine.Ensure customer satisfaction by acting as a liaison between the end user and the product line by managing and coordinating all activities required to resolve aftermarket technical issues.Responsible for investigating and resolving technical problems associated with engine overhaul.Manage and coordinate technical upgrades or modification programs and provide T55 technical training as required. Provided technical solutions to a wide variety of complex problems using innovative and practical approaches that are in direct line with Honeywell objectives.

Greer, Sc

Managed Gas Turbine Engine shops for the LTS 101 Engine Line, AGT1500 Engine Line, 502/507Module Cell and Engine Test Cell. Responsible for production to meet weekly, monthly and annual revenue goals. Implemented lean manufacturing tools to improve production. Accountable for all production quality defects and drove process improvements to eliminate the potential of future defects. Directly supervised up to 25 technicians.

Greer, Sc

LTS 101 Lead Technician- Accountable for driving the production schedule set by leadership. Overcame and adapted production with regards to part shortage challenges and technician availability.LTS 101 Engine Quality- Provided shop and field, “Return to Service” Quality to ensure product integrity and customer safety. LTS 101 Engine Technician- Responsible for engine inspection and build quality. Field Service Technician, able to troubleshoot and repair customer engines at their locations.

Greenville, South Carolina Area

Greer, Sc

Greenville, South Carolina Area

82Nd Airborne Division, 2Nd Infantry Division

Associate’S Degree, Aircraft Maintenance Technology/Technician, Airframe And Powerplant Licensed

High School

Education record