Chris Colwell Email & Phone Number

Los Angeles, Ca, Us

New York, Ny, Us

As the leader of the Sales Engineering organization for the Americas, I guide a high-performing team composed of field Enterprise Architects, Sales Engineers, Value Engineers, and Business Solution Consultants. Our Enterprise Architects help customers integrate advanced AI and automation capabilities into their technology stack, driving innovative and scalable solutions. Our Sales Engineers excel in aligning our platform with customers' strategic and operational goals, ensuring technical feasibility and maximizing value. Meanwhile, our Business Solution Consultants identify and evaluate processes for automation, enhancing efficiency and productivity.During my tenure, I led the redesign of our engagement model in deals, creating the deal health score to ensure alignment with customer definitions of value, identify high-value solutions, prove technical feasibility, and ensure value realization. I also formed the first Enterprise Architect job family and model and established the Business Solution Consultant job family to drive a motion where we can send experts into customer environments to analyze processes for automation fit and value. Additionally, we have built a library of high-value processes, called solution kits, across industry verticals and functional domains.Together, we drive pre-sales operations, significantly boost sales growth, and align with the company's strategic objectives. We cultivate enduring customer relationships and champion cross-departmental collaborations, consistently delivering impactful results and contributing to the company's revenue growth and market expansion.

New York, Ny, Us

In my role as Global VP of Strategic Engagements and Operations, I found myself at the helm of numerous programs aimed at developing scalable models and providing industry-specific solutions to enhance our Global Go-to-Market strategy. This included scaling the Solution Accelerator program, launching the NorthStar value platform, and exploring strategic partner opportunities on a global scale. The NorthStar value platform empowered Account Executives (AEs) to self-service, enabling them to identify the processes with the most automation potential and build a high-level business case inclusive of estimated delivery costs. A rewarding part of my work involved shepherding industry-specific content from third-party contributors. Furthermore, I actively supported our Industry team, Strategic Engagements sellers, and Value Engineers by establishing a service catalog and ensuring consistent operational tracking of engagements.

New York, Ny, Us

Led the Customer Success organization for all Americas Enterprise Customers

New York, Ny, Us

- Led Customer Success organization to advise and enable all US West Enterprise- Built Customer Success engagement and team to support all Americas SMB customers- Established and operated a scaled Customer Success team (CS Network) to provide strategic guidance and best practices to hundreds of customers across Americas- Created go-to-market practices, dashboards, playbooks for CSMs to accelerate customer value realization- Developed methods and approaches for CSMs to engage in renewal mitigation as well as growth/expansion opportunities

New York, Ny, Us

- Began role supporting the SouthWest region upon joining organization- Within 6 months in role, inherited responsibility for 3 additional regions and formed a cohesive approach and team dynamic across all 4 regions- Led the Customer Success team to support and advise customers across the US West area - highest performing area globally for multiple quarters

Los Angeles, Ca, Us

Built a Smart Automation Center of Excellence delivery and support team with initial focus on Robotic Process Automation solutions.- Led team to build and support the automation of 20+ business processes in less than a year- Achieved greater than 30% reduction in cost to deliver solutions and more than 2,000 hours of YOY savings of team manual activities by forming a continuous improvement mindset within the team- Established design governance practice and roles to improve solution quality and component reuse

Los Angeles, Ca, Us

- Defined services and engagement model for Business Architecture within Investment Operations (IO).- Built team of Business Architects to define and drive operating model evolution across IO- Established 10 future state operating model recommendations across the organization that optimized for capability delivery, quality, scale, and cost.

Los Angeles, Ca, Us

Within an Enterprise PMO, successfully led 8+ technology and business projects across multiple departments with budgets ranging from $100K - $10M

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Cedar Rapids, Iowa, Us

B.S., Information And Computer Science

Mba, Entrepreneurship

Mba, International Business