- Analyze incoming technical support requests and provide solutions in a timely manner- Provide excellent customer service in a challenging call centre environment- Received extensive BlackBerry Enterprise server training

Responsible for the overall set-up and implementation of the Sys-Aid Help Desk systemPrimary point of contact for employee phone support & training, prioritizing & resolving tickets and statistical reporting to management.Responsible for set-up & maintenance of all electronics including computers, laptops, smartphones, GPS as well as providing training as-needed.

Managed all operations related to sales including hiring, scheduling, employee evaluations, budgets, inventory etc.Managed the sales floor and oversaw all store operations regularly in absence of general managerWinner of Future Shop “2008 Cell Shop contest” – district's best Cellular Department

Provided excellent front line customer service in a hectic retail environment. Acquired a vast amount of computer knowledge.

Coordinate all on-air programmingResponsible for volunteer recruitment, training and management of over 200 volunteers, staff and studentsPlanning and managing various fundraising eventsResponsible for all day to day administration duties and station operations as Interim Station manager '06 - '07

Provided excellent front line customer service in a fast paced, chaotic environmentResponsible for large sums of money

Responsible for on-air announcing and production.Remote broadcasts, voice-overs, board operating, commercial production