I draw upon my extensive business leadership and operational expertise to drive growth and scalability for companies ranging from $50 million to $90 million in revenue. My approach revolves around enhancing processes, leveraging expertise, and implementing the Entrepreneurial Operating System (EOS). Working closely with company owners, I develop strategies, create actionable plans, and lead change management efforts.One of my notable achievements includes achieving a remarkable 117%… Show more I draw upon my extensive business leadership and operational expertise to drive growth and scalability for companies ranging from $50 million to $90 million in revenue. My approach revolves around enhancing processes, leveraging expertise, and implementing the Entrepreneurial Operating System (EOS). Working closely with company owners, I develop strategies, create actionable plans, and lead change management efforts.One of my notable achievements includes achieving a remarkable 117% increase in sales (from $12 million to $26 million) in less than 12 months for a deep discount retail company in the secondary market. This was accomplished by opening (or re-opening) six stores and developing a comprehensive operating playbook that not only drove immediate sales growth but also established a framework for sustained expansion.I also successfully turned around a struggling $30 million e-commerce business by implementing cost-saving measures that reduced overhead and shipping costs by 50%, resulting in a $5 million annual savings. Additionally, I streamlined regional strategies for a plumbing service business, leading to a significant 22% increase in service revenue and a remarkable 27% reduction in costs within just six months.Furthermore, I implemented a compensation overhaul for another plumbing/HVAC service division, transitioning from an hourly wage to an hourly + commission structure. This change led to a notable 35% increase in the average invoice and a 25% improvement in retention, demonstrating my ability to drive positive change and achieve measurable results. Show less

I was brought in when the company had five properties and $100,000 in revenue, with ambitions to expand. Assuming a multifaceted role covering COO, CFO, CEO, and Chief People Officer, I managed a team of 10 direct reports. Despite the challenges posed by the COVID-19 pandemic, which saw occupancy rates plummet from 90% to nearly 0%, I navigated the company through this turbulent period.My strategic guidance led to the development of operational and financial strategies that achieved… Show more I was brought in when the company had five properties and $100,000 in revenue, with ambitions to expand. Assuming a multifaceted role covering COO, CFO, CEO, and Chief People Officer, I managed a team of 10 direct reports. Despite the challenges posed by the COVID-19 pandemic, which saw occupancy rates plummet from 90% to nearly 0%, I navigated the company through this turbulent period.My strategic guidance led to the development of operational and financial strategies that achieved double-digit EBITDA margins within two years, accompanied by an impressive annual growth rate of 400%. One of my major accomplishments was orchestrating the acquisition, furnishing, and operationalization of 400 properties across multiple states. This initiative propelled revenue to $10 million in 2021 and $25 million in 2022, coinciding with a significant increase in the enterprise’s valuation to $25 million.To further enhance our competitive edge, I leveraged internally developed technology, including a pricing algorithm and machine learning software. These tools optimized pricing strategies and contributed to our market dominance. My tenure exemplifies a commitment to strategic growth and operational excellence, setting a strong foundation for the company’s continued success. Show less

Recruited by the CEO, I spearheaded the scaling of an acquired portfolio company, with full accountability for the P&L and brand growth. Leading a team of 10 direct reports and 2,000 associates, I reported directly to the CEO.Working closely with the executive team, I developed an innovative model for merchandise buying, planning, and allocation. This strategic approach resulted in a remarkable 30% increase in store productivity. Additionally, I created and implemented payroll and… Show more Recruited by the CEO, I spearheaded the scaling of an acquired portfolio company, with full accountability for the P&L and brand growth. Leading a team of 10 direct reports and 2,000 associates, I reported directly to the CEO.Working closely with the executive team, I developed an innovative model for merchandise buying, planning, and allocation. This strategic approach resulted in a remarkable 30% increase in store productivity. Additionally, I created and implemented payroll and budgets for each store, and led the development of a new store playbook. These efforts set industry standards for real estate, allocation strategies, and financial modeling, enabling the opening of 30 to 50 new stores annually, across approximately 100 existing stores at the time of my hire.A key focus of my role was rebuilding the team, including district and store management, and refreshing all stores with new merchandise adjacencies, paint, brand, and standards. This comprehensive effort resulted in a significant shift in the company culture towards a more professional retail environment. Show less

I was brought in to establish operational rigor and discipline across a network of 94 stores. Leading a team of 10 direct reports and managing a substantial $190 million budget, I implemented a store operating playbook. This playbook formalized procedures for associate and manager training, resourcing, allocations, merchandising, real estate, and other related standard operating procedures (SOPs).One of my key achievements was modernizing the operation by enabling data tracking. This… Show more I was brought in to establish operational rigor and discipline across a network of 94 stores. Leading a team of 10 direct reports and managing a substantial $190 million budget, I implemented a store operating playbook. This playbook formalized procedures for associate and manager training, resourcing, allocations, merchandising, real estate, and other related standard operating procedures (SOPs).One of my key achievements was modernizing the operation by enabling data tracking. This enhancement equipped the company to optimize inventory and product mix across all stores, leading to improved efficiency and profitability. Show less

I assumed an interim position as the company searched for a new CEO. During this time, I consulted on strategy, culture, core values, logistics, HR, and real estate. I established labor standards, hired district talent, built a Loss Prevention team, and implemented new OTP stickers on all merchandise.

I was entrusted to expand operations, drawing from my achievements at FacilitySource. In a scope encompassing COO, CFO, and Chief People Officer, I implemented top-tier practices and strategies. The result? EBITDA soared from $2.5 million to $5 million, a testament to our commitment to excellence and growth.

I was brought in to revolutionize the Stores organization, overseeing a vast team of 12 VPs, 150 district managers, and over 30,000 store associates, reporting directly to the CEO. Witnessing a decline in sales and transactions, we embarked on a transformative journey that yielded unprecedented success. Over the course of nine consecutive quarters, we shattered sales and profit records, breathing new life into a $5.4 billion business.Our strategic initiatives didn’t stop there. Within… Show more I was brought in to revolutionize the Stores organization, overseeing a vast team of 12 VPs, 150 district managers, and over 30,000 store associates, reporting directly to the CEO. Witnessing a decline in sales and transactions, we embarked on a transformative journey that yielded unprecedented success. Over the course of nine consecutive quarters, we shattered sales and profit records, breathing new life into a $5.4 billion business.Our strategic initiatives didn’t stop there. Within just four years, we achieved remarkable growth, securing an additional $750 million in revenue and driving a staggering 60% increase in profits. Expanding our store network by 200 new locations, we not only expanded our reach but also elevated customer service standards nationwide.To ensure sustained success, I spearheaded the implementation of a comprehensive leadership development program. From nurturing high-potential talent to enhancing training programs, such as the Leadership Institute and “1000 Ways to Succeed” initiative, we invested in our team’s growth and empowerment, laying a robust foundation for continued excellence. Show less

As the leader of a pioneering venture in outsourced facility maintenance management for global retailers, I reported directly to the Chairman of the Board. My primary role encompassed crafting and executing a visionary business model, marking one of the first subscription-based SaaS models in the industry. Overseeing transactions exceeding a billion dollars, I orchestrated the seamless integration of innovative software solutions into our operations.My strategic vision extended beyond… Show more As the leader of a pioneering venture in outsourced facility maintenance management for global retailers, I reported directly to the Chairman of the Board. My primary role encompassed crafting and executing a visionary business model, marking one of the first subscription-based SaaS models in the industry. Overseeing transactions exceeding a billion dollars, I orchestrated the seamless integration of innovative software solutions into our operations.My strategic vision extended beyond operations to cultivating a vibrant organizational culture. This approach proved instrumental in our success, culminating in the sale of the business for a substantial $290 million in 2012. This achievement not only validated our innovative business model but also underscored the value of our unique approach to facility maintenance management in the marketplace. Show less

I had the unique opportunity to dual-report to the Chief Stores Officer and Vice Chairman. This position tasked me with providing internal consulting and operational expertise for an extensive portfolio of fashion retail stores, including iconic brands such as Victoria’s Secret, EXPRESS, Bath & Body Works, and more, totaling 4,100 stores. One of my significant achievements was playing a pivotal role in developing eight direct reports, spanning across operational and financial functions.… Show more I had the unique opportunity to dual-report to the Chief Stores Officer and Vice Chairman. This position tasked me with providing internal consulting and operational expertise for an extensive portfolio of fashion retail stores, including iconic brands such as Victoria’s Secret, EXPRESS, Bath & Body Works, and more, totaling 4,100 stores. One of my significant achievements was playing a pivotal role in developing eight direct reports, spanning across operational and financial functions. This experience not only honed my leadership skills but also allowed me to contribute significantly to the growth and success of Limitedbrands’ diverse retail portfolio. Show less