As Digital Learning Lead I focus on bridging the gap between technology and pedagogy. I provide advise to universities and colleges, collaborating to understand their unique needs and developing solutions that leverage Echo360's technology to enhance teaching and learning. By fostering strong relationships with key decision-makers and influencers, I establish strategic partnerships that elevate Echo360's visibility and credibility within the academic community. Through ongoing feedback and collaboration, I ensure our service offerings stay aligned with evolving educational needs, while building and maintaining strong, long-lasting relationships with our higher education clients.

Create, own and deliver a product roadmap and the approach to support the realisation of the product area’s elements of the University Technology Enabled Strategy • Champion user experience, service design, accessibility and inclusivity across all the roadmap• Work with the wider Infrastructure, Architecture, quality assurance and integration teams to deliver a product roadmap and the delivery of high-quality products within it.• Build a strong relationship between the Product team and the wider University to ensure that all products and services meet operational and strategic needs.• Embed an agile product development approach across the Product Team and University stakeholders to ensure that value is delivered as quickly as possible to customers and education products and services meet the University's needs.• Responsible for managing, leading and coordinating teams in order to ensure deliverables against a product roadmap• To have a university-wide impact in ensuring that the Product Team design and develop high-quality services delivered to all relevant users • To collaborate with peers and establish a leading role in product design and development across the HE sector

Manage a team and range of education services, such as Lecture Capture, Student Resource bookings, Student Computing, Student Printing, Google Apps for Education, Call management, learning tools (LinkedIn learning)Working in an agile way to develop the functionality and delivery of our systems and services. Always looking at solutions and how to build in automation and integration between systems to improve the student and staff experience (without them being aware).

Manager of a range of front line services, supporting staff and students in the field of learning and teaching. Manage a large team, located at different sites, offering different servicesServices included - Audio Visual support, Live Production/Support, Video Conferencing, Creative Media Production and delivery, and Graduation recording and live streaming

Provide support and training for colleagues in the team, academic staff and students in using the technology-rich learning spaces for inquiry-based and other learning, e.g. computer equipment, plasma screen clusters, digital cameras, audio recording equipment, printers, scanners etc.. Providing training sessions on how to use this equipment and the Information Commons (IC). Demonstrating the capabilities of the technology as required. Preparing ‘How to…’ user friendly training guides for each range of technology available. Also provide frontline IT/AV technical support to staff and students; maintain computing equipment, printers, scanners etc. within pool teaching space, both innovative and standard. Troubleshoot and support software and hardware problems on computers used by staff/students and facilitate their connection to the University network. Ensure equipment fit for purpose and ready for use daily.Liaise with relevant staff in CiCS and other professional services departments to ensure smooth running of planned activities.

To provide technical support for the day to day running of CILASS teaching spaces and technologies. I train new users and encourage current users to explore how they can use the spaces and technologies to their full potential and enhance the learning and teaching experience. My aim as IT/AV Advisor is to increase the use of the CILASS teaching spaces and technologies. For example; the use of additional equipment, the use of CILASS access grid node, and minimising technical problems.In short... To unlock technologies for Inquiry-Based learning,I am also responsible for the loans and returns of equipment and for making sure the CILASS teaching spaces web pages are easy to use, inspiring and up-to-date.

Provide face to face IT support to people in computer rooms and the Information Commons building. Support software and hardware, including some problems on students own computer equipment.

Since Graduating from Laban in 2004, I have been producing my own choreographic work and dance related films. All of my commissioned work to date has been as a dance filmmaker, and I have been able to work with a wide range of dance artists. The dance film work can be anything from recording a show, documenting a process, or producing a full length edited version of a dance work (or trailer). I film and edit all the work produces with my own equipment. I have presented my choreographic and film work both nationally and internationally and have also been contracted to lead intensive dance film/ documentary workshops at Central School of Speech and Drama, Laban and The Brit School, London.

To support the use of IT/ AV equipment for learning, teaching and research. Provide first line training and on-going IT/ AV support within the Library and Archive and elsewhere in Laban. Develop user support for the effective use of computing, media and other resources to support learning and research (this Includes writing training materials, instruction and troubleshooting guides). Advise on policies and the development of technical resources at Laban. Responsible for all day to day IT/ AV issues for Library and Archive. Install, maintain, repair and advise on the purchase of IT/ AV equipment as required. Set up IT/ AV equipment in the Library in such a way that it is easy for students and staff to use without referral. Maintain stocks of IT and media consumables. Assist with Library and Archive services.

Assisted both staff and students in the use of IT and AV Library and Archive resources. Monitored booking and returns, consumables, and the working order of equipment.Progressed to IT/AV Advisor