Christi Popovich Email & Phone Number

I was hired to review, research, and respond to issues and exceptions related to Electronic Data Interchange (EDI) transactions. I resolved market-related issues submitted by competitive retailers via the ERCOT MarkeTrak System, provided troubleshooting and problem resolution support to field operations and analyzed large datasets across multiple platforms to identify the root causes of market transaction issues and offer improvement feedback. I displayed organizational expertise by conducting Historical Usage Audits and oversee Broker Historical Usage Requests, managing usage and billing AMS interval disputes and address missing intervals and handling load profile assignments and prepare daily team process reports. I processed missing transaction requests from retailers (MarkeTraks) and oversee switch hold removal MarkeTraks, managed customer cancellations for move-ins and move-outs and confirmed retailer representatives of record and update service addresses. I was recognized for my strong attention to detail expertise and experience working in fast-paced environments with discretion and sound judgement. I possess strong interpersonal and problem-solving skills with ability to prioritize and meet deadlines. I communicate and solve problems professionally and expeditiously. Key Achievements: - Enhanced overall progress by closely collaborating with team members and streamlining processes.- Provided support to management and team during post-implementation, ensuring smooth transitions and minimal operational disruptions.- Increased productivity by working with management to develop and implement process improvements.- Managed diverse projects and resolved complex issues to support timely completion, including team meetings, meals, and Rep and Market Relations Team Engagement activities.- Established partnerships with industry peers by co-hosting the Rep and Market Relations Retailer Workshop.- Modeled and delivered an exceptional employee experience.

Dallas, Texas

I was hired to provide clerical support to the Tampering Review Team by conducting research and documentation to recover revenue losses due to suspected tampering issues. I increased accuracy and consistency by considering historical usage, premise registration, and exceptions in the review process. Demonstrated strong attention to detail while reviewing legal documents prepared by the Tampering Review Team. I was commended for displaying organizational expertise by demonstrating attention to detail in managing documentation, maintaining records, and supporting efficient operations. I improved communication by demonstrating exemplary interpersonal and communication skills, effectively engaging with clients and colleagues, and contributing to a positive and collaborative team environment. Key Achievements:  Used Oncor's current CC&B and Oracle systems and Microsoft Office Suite applications, with an emphasis on Word, PowerPoint, Access, Outlook, and Excel. Served as a Notary Public for affidavits and legal documents for revenue management. Participated in ongoing professional development opportunities to stay current with best practices in the security industry.

Dallas & Fort Worth, Tx

The mission of CIE/USA-DFW Chapter is to enable the growth of current and aspiring engineers and technologists by providing a platform for technical exchange, professional networking, and STEM awareness.

United States

Family owned and operated vacation rental management company in Branson, MO & Broken Bow, OK.

Dallas, Texas

The area director is the information conduit between toastmaster clubs, division and district leadership. The area director helps their designated clubs meet the mission of helping members grow.

Wylie, Texas

I was hired to coach and mentor 18 guest relations front desk employees and fitness instructors, overseeing guest welcomes, registrations, and the resolution of membership issues toward performance success. Managed reservations for rental facilities and maintained accounts receivable along with daily deposits. I was acknowledged for my ability to multitask and demonstrate exceptional time management expertise.Key Achievements- Enhanced team cohesion and performance by leading team management and team-building activities.- Admired for streamlining operations to increase accuracy, efficiency and functional success.RESPONSIBILITIES: Organization | Workflow Improvements | Process Improvements | Strategic Planning Research | Collaboration | Relationship Building | Offboarding | Reporting | Data Analysis | Problem Solving

Wylie, Texas

Kansas City, Missouri, United States

I partnered with Human Resources to recruit, interview, select, hire, and onboard employees for Delta Air Lines to ensure quality customer service. Managed daily staff briefings, responded to in-flight and customer emergencies, and oversaw operational performance as a Complaint Resolution Official and Ground Security Coordinator. Directed daily operational activities, ensured compliance with industry regulations, and assisted in hiring decisions. Handled customer complaints, assessed service needs, and maintained efficient workflow. Monitored staff performance, implemented strategies to enhance customer satisfaction, and managed difficult customer interactions. Tracked employee attendance, addressed issues promptly, and reported on cash handling, inventory management, and drive-offs to senior management.Key Achievements:- Directed Airport Customer Service personnel, addressing operational needs and resolving technical issues to improve business operations.- Fostered teamwork and unity among departments, resolving conflicts and promoting collaboration for on-time operations.- Provided coaching, mentoring, and leadership development to frontline agents.- Identified process inefficiencies and recommended resource optimization solutions.- Led a team to ensure high customer satisfaction and prompt issue resolution.- Recruited, trained, and supervised service staff to meet business objectives.- Ensured adherence to service level agreements and conducted comprehensive job training.- Developed customer loyalty programs to enhance satisfaction.- Initiated mentoring programs to improve employee performance.- Introduced innovative programs to boost employee loyalty and reduce turnover.- Ensured compliance with industry regulations, including OSHA and NSC training.- Implemented staff engagement and wellness initiatives to enhance operational quality.- Recognized for improving operational accuracy, efficiency, and success.

Kansas City Metropolitan Area

Red Coat agents are the premier Delta agent, providing assistance and guidance to our Customer Service Agents, interacting with our passengers by providing answers to queries, resolving service issues, and enhancing the overall customer experience. Dedicated to improving credibility and creating customer loyalty.

Customer Service related positions held in Salt Lake City as well as red Coat (PSA) for Delta Air Lines, Kansas City. Job that includes ticketing and making reservations for passengers and those activitiesnecessary to board and deplane passengers, including tagging and lifting passenger'sbaggage to a bag belt for delivery to the ramp, greeting customers, assessing their needs,explaining Delta's available technology alternatives, and directing them appropriately.Impacting customers' use of airport technology to ensure a better, faster, and friendlierairport experience for all customers. Nominated for Chairmans Club 2009. Currently aGround Security Coordinator and AIC when requested.

Job that includes ticketing and making reservations for passengers and those activitiesnecessary to board and deplane passengers, including tagging and lifting passenger'sbaggage to a bag belt for delivery to the ramp, greeting customers, assessing their needs,explaining Delta's available technology alternatives, and directing them appropriately.Impacting customers' use of airport technology to ensure a better, faster, and friendlierairport experience for all customers. Nominated for Chairmans Club 2009. Currently aGround Security Coordinator and AIC when requested.

Warrensburg, Missouri, United States

2004-2007 Warrensburg R-Vi School District - In this position I have had the opportunityto substitute for various teachers at the elementary, junior high, and high schoollevels. I have taught up to 5 days a week in subject ranging from High School Art,Biology, and Math to Middle School Consumer Science, Language, and History. 2003-2004 Accounts Receivable, Wasatch Therapy, Inc.Performed data entry and related operations in posting accounts receivable payments.Maintained appropriate ledgers. Resolved credit balances and account problems, refunds,adjustments, and other account actions including patient correspondence. Performed avariety of general clerical duties, including telephone reception and mail distribution.Ensured strict confidentiality of financial and medical records. Assisted in preparingdocumentation and responses for legal inquiries, litigation, and court appearances.

Ogden, Utah, United States

Salt Lake City Metropolitan Area

Interviewed position consisted of greeting elite passengers, check-in, ticketing,bartending, customer relations, utility work, some business machine operation, flightinformation, and irregular operations procedures. Received recognition for SLC stationemployee of the month August 2000 and selected department honors for September 2000 bymanagement. Currently on furlough through 2011.

Warrensburg, Missouri, United States

Hired as travel agent part-time in April. Promoted to full-time agent within 6 months.Assumed managerial duties of agency in 1995. Duties consisted of hiring, recruiting, salespromotion activities, approved advertising copy, and travel display work, presentations,training, business machine operation, decorating, contract negotiations, as well asreservations, sale of travel tickets, packaged and specialized tours, and advisingcustomers on travel plans. Reconciled sales slips and cash daily.

Small airport operation. Duties includedreservations, ticketing, gate control, baggage handling and loading, freight operations,flight line management, and airport security operations.

Little Rock, Arkansas, United States

Baggage service and ticket agent duties included reservations, Ticketing, clerical forms, gate control, and baggage service detail.

Associates Of Arts Degree, General Studies

- participated in campus activities.

Physical Therapy/Therapist

Social Media Marketing

Online Training how to determine your expertise, build a business and refine your brand, identify your ideal customer, learn how to make.