Christi Popovich

Christi Popovich Email and Phone Number

Process Improvement | Coaching & Mentoring | Reporting Data Analysis | Customer Service | Complex Problem Solving | Cross Functional Collaboration @ Oncor Electric Delivery
dallas, texas, united states
Christi Popovich's Location
Dallas-Fort Worth Metroplex, United States
Christi Popovich's Contact Details

Christi Popovich work email

Christi Popovich personal email

About Christi Popovich

I have a proven history of driving organizational success through strategic initiatives, with extensive experience in HR areas including total rewards, organizational design, leave administration, staffing and recruiting, employee relations, and labor relations. I am proficient in workforce monitoring, succession planning, and advanced workforce analytics, applying critical thinking to optimize processes and drive continuous improvement. Dynamic and results-oriented, known for building and sustaining strong interpersonal relationships, managing projects from inception to completion, and maintaining clear communication with diverse stakeholders. Committed to improving employee satisfaction and retention through proactive initiatives. Renowned for meticulous attention to detail and unwavering reliability, prioritizing independence, responsibility, and self-reliance. Emphasizes teamwork and fosters a productive and collaborative atmosphere. I was commended for my organizational expertise resulting in increasing efficiency and functional success. I have a proven ability to creating a positive workplace culture. I use my communication, time management, organization and interpersonal skills to impress management.- Communicates and collaborates effectively with all levels of personnel, hiring managers and candidates to maximize talent quality.- Expert in aligning strategies with business objectives to enhance company performance and foster a positive workplace culture. - Specialized in talent management, employee engagement, and operational efficiency.- Skilled in implementing HR programs that drive growth, improve retention rates, and ensure compliance with employment regulations. - An effective communicator and collaborative leader with a talent for partnering with senior management to achieve corporate goals.- Recognized for developing best practices to reinforce performance and improve controls. - Always meeting company goals by demonstrating cross-functional collaboration.- Skilled in leading and supporting a team within a time sensitive and demanding environment, including reporting, document preparation and resolving problem timely and professionally. - Excels in achieving productivity targets, eliminating errors and delivering exceptional customer service.Reach out to discuss creating a culture of improvement and innovation. I look forward to working with you to turn hiring objectives into reality.

Christi Popovich's Current Company Details
Oncor Electric Delivery

Oncor Electric Delivery

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Process Improvement | Coaching & Mentoring | Reporting Data Analysis | Customer Service | Complex Problem Solving | Cross Functional Collaboration
dallas, texas, united states
Website:
oncor.com
Employees:
2483
Christi Popovich Work Experience Details
  • Oncor Electric Delivery
    Market Solutions Specialist For Rep & Market Relations
    Oncor Electric Delivery Nov 2019 - Present
    I was hired to review, research, and respond to issues and exceptions related to Electronic Data Interchange (EDI) transactions. I resolved market-related issues submitted by competitive retailers via the ERCOT MarkeTrak System, provided troubleshooting and problem resolution support to field operations and analyzed large datasets across multiple platforms to identify the root causes of market transaction issues and offer improvement feedback. I displayed organizational expertise by conducting Historical Usage Audits and oversee Broker Historical Usage Requests, managing usage and billing AMS interval disputes and address missing intervals and handling load profile assignments and prepare daily team process reports. I processed missing transaction requests from retailers (MarkeTraks) and oversee switch hold removal MarkeTraks, managed customer cancellations for move-ins and move-outs and confirmed retailer representatives of record and update service addresses. I was recognized for my strong attention to detail expertise and experience working in fast-paced environments with discretion and sound judgement. I possess strong interpersonal and problem-solving skills with ability to prioritize and meet deadlines. I communicate and solve problems professionally and expeditiously. Key Achievements: - Enhanced overall progress by closely collaborating with team members and streamlining processes.- Provided support to management and team during post-implementation, ensuring smooth transitions and minimal operational disruptions.- Increased productivity by working with management to develop and implement process improvements.- Managed diverse projects and resolved complex issues to support timely completion, including team meetings, meals, and Rep and Market Relations Team Engagement activities.- Established partnerships with industry peers by co-hosting the Rep and Market Relations Retailer Workshop.- Modeled and delivered an exceptional employee experience.
  • Oncor Electric Delivery
    Records Distribution Specialist
    Oncor Electric Delivery Oct 2017 - Oct 2019
    Dallas, Texas
    I was hired to provide clerical support to the Tampering Review Team by conducting research and documentation to recover revenue losses due to suspected tampering issues. I increased accuracy and consistency by considering historical usage, premise registration, and exceptions in the review process. Demonstrated strong attention to detail while reviewing legal documents prepared by the Tampering Review Team. I was commended for displaying organizational expertise by demonstrating attention to detail in managing documentation, maintaining records, and supporting efficient operations. I improved communication by demonstrating exemplary interpersonal and communication skills, effectively engaging with clients and colleagues, and contributing to a positive and collaborative team environment. Key Achievements:  Used Oncor's current CC&B and Oracle systems and Microsoft Office Suite applications, with an emphasis on Word, PowerPoint, Access, Outlook, and Excel. Served as a Notary Public for affidavits and legal documents for revenue management. Participated in ongoing professional development opportunities to stay current with best practices in the security industry.
  • Cie/Usa-Dfw Chapter
    Vp Of Public Relations
    Cie/Usa-Dfw Chapter Jan 2023 - Present
    Dallas & Fort Worth, Tx
    The mission of CIE/USA-DFW Chapter is to enable the growth of current and aspiring engineers and technologists by providing a platform for technical exchange, professional networking, and STEM awareness.
  • Dreams2Realityvacationrentals
    Independent Business Owner
    Dreams2Realityvacationrentals Sep 2014 - Present
    United States
    Family owned and operated vacation rental management company in Branson, MO & Broken Bow, OK.
  • Toastmasters International
    Area 54 Director, Souther Division, District 50
    Toastmasters International Jun 2019 - Jul 2020
    Dallas, Texas
    The area director is the information conduit between toastmaster clubs, division and district leadership. The area director helps their designated clubs meet the mission of helping members grow.
  • City Of Wylie, Texas
    Guest Relations Supervisor
    City Of Wylie, Texas Aug 2016 - Aug 2018
    Wylie, Texas
    I was hired to coach and mentor 18 guest relations front desk employees and fitness instructors, overseeing guest welcomes, registrations, and the resolution of membership issues toward performance success. Managed reservations for rental facilities and maintained accounts receivable along with daily deposits. I was acknowledged for my ability to multitask and demonstrate exceptional time management expertise.Key Achievements- Enhanced team cohesion and performance by leading team management and team-building activities.- Admired for streamlining operations to increase accuracy, efficiency and functional success.RESPONSIBILITIES: Organization | Workflow Improvements | Process Improvements | Strategic Planning Research | Collaboration | Relationship Building | Offboarding | Reporting | Data Analysis | Problem Solving
  • City Of Wylie, Texas
    Guest Services
    City Of Wylie, Texas Aug 2016 - Jul 2018
    Wylie, Texas
  • Delta Air Lines
    Acs Operations Service Manager, Mcidl/Dfwdl T.R.I.P. Project Manager
    Delta Air Lines Sep 2014 - Jan 2016
    Kansas City, Missouri, United States
    I partnered with Human Resources to recruit, interview, select, hire, and onboard employees for Delta Air Lines to ensure quality customer service. Managed daily staff briefings, responded to in-flight and customer emergencies, and oversaw operational performance as a Complaint Resolution Official and Ground Security Coordinator. Directed daily operational activities, ensured compliance with industry regulations, and assisted in hiring decisions. Handled customer complaints, assessed service needs, and maintained efficient workflow. Monitored staff performance, implemented strategies to enhance customer satisfaction, and managed difficult customer interactions. Tracked employee attendance, addressed issues promptly, and reported on cash handling, inventory management, and drive-offs to senior management.Key Achievements:- Directed Airport Customer Service personnel, addressing operational needs and resolving technical issues to improve business operations.- Fostered teamwork and unity among departments, resolving conflicts and promoting collaboration for on-time operations.- Provided coaching, mentoring, and leadership development to frontline agents.- Identified process inefficiencies and recommended resource optimization solutions.- Led a team to ensure high customer satisfaction and prompt issue resolution.- Recruited, trained, and supervised service staff to meet business objectives.- Ensured adherence to service level agreements and conducted comprehensive job training.- Developed customer loyalty programs to enhance satisfaction.- Initiated mentoring programs to improve employee performance.- Introduced innovative programs to boost employee loyalty and reduce turnover.- Ensured compliance with industry regulations, including OSHA and NSC training.- Implemented staff engagement and wellness initiatives to enhance operational quality.- Recognized for improving operational accuracy, efficiency, and success.
  • Delta Air Lines
    Passenger Service Agent - Red Coat
    Delta Air Lines Oct 2013 - Jan 2016
    Kansas City Metropolitan Area
    Red Coat agents are the premier Delta agent, providing assistance and guidance to our Customer Service Agents, interacting with our passengers by providing answers to queries, resolving service issues, and enhancing the overall customer experience. Dedicated to improving credibility and creating customer loyalty.
  • Delta Air Lines (Kansas City)
    Passenger Service Agent
    Delta Air Lines (Kansas City) Feb 1999 - Jan 2016
    Customer Service related positions held in Salt Lake City as well as red Coat (PSA) for Delta Air Lines, Kansas City. Job that includes ticketing and making reservations for passengers and those activitiesnecessary to board and deplane passengers, including tagging and lifting passenger'sbaggage to a bag belt for delivery to the ramp, greeting customers, assessing their needs,explaining Delta's available technology alternatives, and directing them appropriately.Impacting customers' use of airport technology to ensure a better, faster, and friendlierairport experience for all customers. Nominated for Chairmans Club 2009. Currently aGround Security Coordinator and AIC when requested.
  • Delta Air Lines (Kansas City)
    Customer Service Agent
    Delta Air Lines (Kansas City) Mar 2010 - Nov 2010
    Job that includes ticketing and making reservations for passengers and those activitiesnecessary to board and deplane passengers, including tagging and lifting passenger'sbaggage to a bag belt for delivery to the ramp, greeting customers, assessing their needs,explaining Delta's available technology alternatives, and directing them appropriately.Impacting customers' use of airport technology to ensure a better, faster, and friendlierairport experience for all customers. Nominated for Chairmans Club 2009. Currently aGround Security Coordinator and AIC when requested.
  • Warrensburg R-Vi School District
    Teacher
    Warrensburg R-Vi School District Apr 2004 - Dec 2006
    Warrensburg, Missouri, United States
    2004-2007 Warrensburg R-Vi School District - In this position I have had the opportunityto substitute for various teachers at the elementary, junior high, and high schoollevels. I have taught up to 5 days a week in subject ranging from High School Art,Biology, and Math to Middle School Consumer Science, Language, and History. 2003-2004 Accounts Receivable, Wasatch Therapy, Inc.Performed data entry and related operations in posting accounts receivable payments.Maintained appropriate ledgers. Resolved credit balances and account problems, refunds,adjustments, and other account actions including patient correspondence. Performed avariety of general clerical duties, including telephone reception and mail distribution.Ensured strict confidentiality of financial and medical records. Assisted in preparingdocumentation and responses for legal inquiries, litigation, and court appearances.
  • Wasatch Therapy
    Accounts Receivable
    Wasatch Therapy Jan 2003 - Nov 2003
    Ogden, Utah, United States
  • Crown Room
    Customer Service Agent
    Crown Room Jan 1999 - Jan 2003
    Salt Lake City Metropolitan Area
    Interviewed position consisted of greeting elite passengers, check-in, ticketing,bartending, customer relations, utility work, some business machine operation, flightinformation, and irregular operations procedures. Received recognition for SLC stationemployee of the month August 2000 and selected department honors for September 2000 bymanagement. Currently on furlough through 2011.
  • Cwt Red Carpet Travel
    Manager
    Cwt Red Carpet Travel Jan 1994 - Jan 1999
    Warrensburg, Missouri, United States
    Hired as travel agent part-time in April. Promoted to full-time agent within 6 months.Assumed managerial duties of agency in 1995. Duties consisted of hiring, recruiting, salespromotion activities, approved advertising copy, and travel display work, presentations,training, business machine operation, decorating, contract negotiations, as well asreservations, sale of travel tickets, packaged and specialized tours, and advisingcustomers on travel plans. Reconciled sales slips and cash daily.
  • Delta Air Lines
    Customer Service Agent-Skywest
    Delta Air Lines Nov 1992 - Jun 1993
    Small airport operation. Duties includedreservations, ticketing, gate control, baggage handling and loading, freight operations,flight line management, and airport security operations.
  • Sky West Airlines
    Customer Service Agent
    Sky West Airlines Jan 1992 - Jan 1993
  • Delta Air Lines
    Customer Service Agent
    Delta Air Lines Jan 1989 - Jan 1992
    Little Rock, Arkansas, United States
    Baggage service and ticket agent duties included reservations, Ticketing, clerical forms, gate control, and baggage service detail.

Christi Popovich Skills

Airports Aviation Airlines Flights Aviation Security Customer Service Ticketing Team Leadership Team Building Flight Safety Microsoft Office Iata Airport Management Sabre Data Entry Flight Planning Airworthiness Supervisory Skills Teamwork Logistics Process Scheduler Coaching Tourism Charter Transportation Flight Operations Inventory Management Time Management Outlook Planning Troubleshooting Mentoring Windows Microsoft Word Overhaul Aviation Industry Problem Solving Administration Employee Relations Spanish English Project Planning Software Documentation System Administration Aircraft Systems Piloting Scheduling Documentation Customer Relations Word

Christi Popovich Education Details

Frequently Asked Questions about Christi Popovich

What company does Christi Popovich work for?

Christi Popovich works for Oncor Electric Delivery

What is Christi Popovich's role at the current company?

Christi Popovich's current role is Process Improvement | Coaching & Mentoring | Reporting Data Analysis | Customer Service | Complex Problem Solving | Cross Functional Collaboration.

What is Christi Popovich's email address?

Christi Popovich's email address is ch****@****ail.com

What schools did Christi Popovich attend?

Christi Popovich attended University Of Arkansas At, University Of Central Arkansas, Marketing Impact Academy.

What are some of Christi Popovich's interests?

Christi Popovich has interest in Animal Welfare, Environment, Disaster And Humanitarian Relief, Health.

What skills is Christi Popovich known for?

Christi Popovich has skills like Airports, Aviation, Airlines, Flights, Aviation Security, Customer Service, Ticketing, Team Leadership, Team Building, Flight Safety, Microsoft Office, Iata.

Who are Christi Popovich's colleagues?

Christi Popovich's colleagues are Eleazar Mendoza, Robert Jimerson Iii, Leo Sanchez, Timbre Cofer, Lee Crelia, Marc Bicknell, Jim Clements.

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