Chris Costandi Email & Phone Number

Sydney, Australia

60seconds is a mobile coaching platform for developing sales conversation, where training (and coaching) is carefully measured and improvements, or otherwise, are there to see. Click on the following link for a quick video overview of 60 Seconds: https://youtu.be/Snn1wHPuVlY60 Seconds works seamlessly with your organisations current sales training and coaching frameworks to deliver a 'real time' mobile coaching platform that helps your sales teams develop and refine sales conversations… Show more 60seconds is a mobile coaching platform for developing sales conversation, where training (and coaching) is carefully measured and improvements, or otherwise, are there to see. Click on the following link for a quick video overview of 60 Seconds: https://youtu.be/Snn1wHPuVlY60 Seconds works seamlessly with your organisations current sales training and coaching frameworks to deliver a 'real time' mobile coaching platform that helps your sales teams develop and refine sales conversations with their customers.We know that training that is backed up with regular coaching, feedback and follow up from the sales manager (both in the field and through digital means), can deliver a significant capability uplift over time, and help drive a culture of continuous learning and improvement.To learn more about 60seconds, reach out to me and let's have a chat! Show less

Sydney, Australia

BIG Consulting is a specialist Sales Performance & Effectiveness consultancy that partners with clients to positively impact sales results across all levels of the sales organisation. We offer a wide range of tailored services and solutions from Sales Force Effectiveness consulting to an extensive suite of Sales Training programs that significantly improve the strategy, structure, systems and skills of the sales team to drive top and bottom line outcomes.We also specialise in… Show more BIG Consulting is a specialist Sales Performance & Effectiveness consultancy that partners with clients to positively impact sales results across all levels of the sales organisation. We offer a wide range of tailored services and solutions from Sales Force Effectiveness consulting to an extensive suite of Sales Training programs that significantly improve the strategy, structure, systems and skills of the sales team to drive top and bottom line outcomes.We also specialise in delivering our full range of services and offerings remotely through various Video Conferencing platforms such as Zoom, Teams, WebEx and more.We work with a wide variety of industries and their channels to market including: Healthcare, FMCG, Consumer goods, Pharmacy, Retail, Foodservice, Media, and ElectronicsVisit our website at www.bigconsult.com.au for further information. Show less

Sydney, Australia

As Director of the ANZ Commercial Excellence (CE) function, I led a multi-disciplined business support team in driving excellence in our SFE processes and in the capability development of our people. Key responsibilities included:• Customer Segmentation and Targeting capability development to ensure the right customers are being seen at the right frequency and with the right message.• Sales Force Automation (CRM/CLM automated sales supporting platforms)• Design and… Show more As Director of the ANZ Commercial Excellence (CE) function, I led a multi-disciplined business support team in driving excellence in our SFE processes and in the capability development of our people. Key responsibilities included:• Customer Segmentation and Targeting capability development to ensure the right customers are being seen at the right frequency and with the right message.• Sales Force Automation (CRM/CLM automated sales supporting platforms)• Design and implementation of industry competitive Sales Incentive Programs• Sales Target setting process and Sales Reporting & Dashboards• Development and delivery of the L&D strategy and Training Programs across the organisation• Champion the coaching priority and culture across Allergan with a focus on quality coaching conversations that drive improved sales outcomes and overall performanceKey Achievements: • Led a CRM implementation project for ANZ (Sales & Marketing) across the organisation which resulted in 100% adoption in the first month amongst 85 users. • Led and actively participated in the rollout of a Customer Segmentation model which included development of Profile Questions and a refreshed segmentation model based on opportunity/potential to grow.• Designated to lead and drive the quality coaching culture in the business by training frontline managers and monitoring results which delivered a 25% incremental improvement (on average) across all key selling skills of the front line sales teams Show less

Sydney, Australia

As Head of Sales for the Vision Care Business Unit and member of the ANZ Leadership Team, my key responsibilities included: • Accountability of a national sales team (3 Regional Sales Managers, 3 Key Account Managers and 18 Business Development Managers).• Accountable for delivering key financial goals of sales, profit and share targets• Leadership of Key Account Management principles, best practice processes and tools that build competitive advantage for Alcon in line with… Show more As Head of Sales for the Vision Care Business Unit and member of the ANZ Leadership Team, my key responsibilities included: • Accountability of a national sales team (3 Regional Sales Managers, 3 Key Account Managers and 18 Business Development Managers).• Accountable for delivering key financial goals of sales, profit and share targets• Leadership of Key Account Management principles, best practice processes and tools that build competitive advantage for Alcon in line with customer first strategiesKey Achievements:• Successfully managed the sales team integration between CIBA VISION & ALCON pre merger. Recruited & trained up to 10 new Business Development Managers, 3 Key Account Managers & 2 Regional Sales Managers within first 6 months.• Through strong leadership of the National Sales Team, exceeded our sales targets by 5% and delivered business growth of 10% vs PY against an industry growth of just 2%• Leveraging new channel opportunities through the identification and development of our “Internet Channel Strategy”. This channel contributed up to 19% of total sales in ANZ. Show less

Asia Pacific

As Head of Sales & Customer Excellence across Asia Pac & Middle East and member of the CIBA Vision Regional Leadership Team, my key responsibilities included:• Development and implementation of key SFE initiatives across Asia Pacific that drive share of voice and sales growth for the region.• Represent the region on various global project teams including global pricing, global key customer teams and customer focus initiatives.• Drive our Customer Focus initiatives, commitments… Show more As Head of Sales & Customer Excellence across Asia Pac & Middle East and member of the CIBA Vision Regional Leadership Team, my key responsibilities included:• Development and implementation of key SFE initiatives across Asia Pacific that drive share of voice and sales growth for the region.• Represent the region on various global project teams including global pricing, global key customer teams and customer focus initiatives.• Drive our Customer Focus initiatives, commitments and action plans to improve customer perception.• Leverage and drive a “pay for performance” culture across the sales organsiation through a rewarding and performance based incentive program.Key Achievements:• Improved our Share of Voice leadership in key APAC markets, through a revised Customer Targeting and Segmentation model, delivering improved call frequency and reach to high potential customers. This delivered double digit growth (18%) within this segment of customers.• Through strong leadership of the Sales function, exceeded our APAC sales targets by 8% and delivered business growth of 14% vs PY against an industry growth of 6% in 2010.• Conducted Sales Force Competency Assessments across all key sales roles in all markets to identify key training and development needs. Subsequent training and development initiatives saw key measured competencies improve by 15% during 2011 vs PY assessments. Show less

Sydney, Australia

As Sales Director for the CIBA Vision business and key member of the ANZ Leadership Team, my key responsibilities included:• Manage a team of 11 sales representatives and 1 National Key Account Manager (NAM).• Conduct regular field visits with all Sales Representatives and the National Key Account Manager in a coaching and development capacity. • Development of the short, medium and long term strategic plans for the ANZ business and exploring channel expansion and Key… Show more As Sales Director for the CIBA Vision business and key member of the ANZ Leadership Team, my key responsibilities included:• Manage a team of 11 sales representatives and 1 National Key Account Manager (NAM).• Conduct regular field visits with all Sales Representatives and the National Key Account Manager in a coaching and development capacity. • Development of the short, medium and long term strategic plans for the ANZ business and exploring channel expansion and Key Customer Account opportunities Key Achievements:• Successfully launched new “pricing tools” in the trade including a growth rebate program and contract pricing agreements. This significantly contributed to overall business growth of 9% vs PY in 08 and 14% growth vs PY in 09. • Successfully launched a new market (volume & efficiency based) discount structure to the trade yielding a $400k savings to the business.• Through the leadership of our key customers in ANZ, successfully grew our key accounts by 20% vs PY (1.5 x that of company growth) in 2009 and grew our No 1 Customer, Luxottica Retail by 29%. Was recognised as part of the team in receiving a CIBA VISION global customer focus award. Show less