Chris Cowie's Location
Durham, England, United Kingdom, United Kingdom
Chris Cowie's Contact Details
Chris Cowie work email
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Chris Cowie personal email
n/a
About Chris Cowie
Client Partner, leading and developing our relationships into the biggest & most complex accounts in BT Business's retail vertical. Accountable for P&L, Delivery, Operations, Business Management and Business Development.Experienced in winning and delivering multi-million pound projects, while leading and inspiring people who work with our clients to be the best they can be every day...
Chris Cowie Work Experience Details
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Client Partner | Co-OpBt GroupDurham, Gb -
Client Partner | Retail SectorBt Group Apr 2024 - PresentUnited KingdomLeading our relationshop into the biggest retail accounts in BT Business. Accountable for:-- P&L-- Delivery-- Operations-- Business Management-- Business DevelopmentOur overarching focus is to ensure that our clients receive the best solutions & service from BT Business, meaning they can focus solely on winning in their own markets
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Account Director | Major AccountsBt Mar 2021 - Apr 2024United KingdomI was accountable for two major clients in the gaming and housing sector, with combined annual revenues of over £2.3bn, my responsibility focussed on the overall leadership and value delivered through the BT portfolio across a range of solutions Experienced in leading large & complex bids, including winning and delivering multi-million pound opportunities
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Senior Manager (Interim) | Major AccountsBt Oct 2021 - Dec 2021Due to a change in our leadership team, I stepped into a hybrid leadership role (alongside my current role) for a 3 month period, coaching, supporting and driving the success of our wider Account Director and Business Development team who in turn maintain effective and long term relationships with 7 of the biggest and most complex clients we work with in our North & Midlands Major Corporate division Reported directly into the Sales Director for Major Accounts
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Fast Futures MentorAvado Jun 2021 - PresentPrivileged to be mentoring as part of Avado's 'Fast Futures programmeI'm able to share my experience in areas such as CV Building, Interview Preparation and Industry insight with up and coming individuals who want to get the very best out of their early career years -
Business MentorDigital Boost Jan 2021 - PresentNationalI started this role, providing advice and support to UK Small Businesses, using the skills & experience I've gained in the industries I've been part of. These sessions can span anything from B2B Digital Marketing Strategy through to Website appraisals and Go To Market reviewsThis role has more recently developed into running a set of masterclasses, diving deeper into specific areas of interest for the Digital Boost communityhttps://www.digitalboost.org.uk/partner-org/bt -
School GovernorDubmire | Aim High Academy Trust Feb 2019 - Mar 2022Fence Houses, Tyne And Wear, United KingdomAppointed as a Co-Opted Governor, supporting a wide range of governance within Dubmire Aim High AcademyAs a team of Governors, we aligned closely with the key subject leads across the school, as well as attending regular meetings throughout the term where we reviewed Dubmire's progress against plans which are agreed at the start of the school year
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Indirect Ee Mobile Specialist | Public SectorBt Jul 2020 - Feb 2021United KingdomAlongside my role as Distributor PSM, I was responsible for driving new client business and retaining key clients in the Public Sector, utilising the EE network, as an Indirect Mobile SpecialistI developed my skillset in large complex bids (with contract values up to £5m), which often involved drawing on expertise across our Technical Pre-Sales, Commercial, Legal & Bid teams, ensuring I was presenting effective solutions to both new and existing clientsOur typical audience included County councils, NHS trusts & Government agencies
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Distributor Psm | Partner Sales ManagerBt Apr 2020 - Feb 2021United KingdomAfter a split of our Partner Channel team at the end of 2019 (with one team leading our Direct Partners and the other leading our Distributors), I took up the role of Distributor PSMI was responsible for the growth and management of two of our largest Distributors in the channel, who contributed over £30m in annual private sector revenues for BT GroupFocussing on our EE SME and EE Corporate portfolio, I maintained a best in class relationship both internally & externally, ensuring that our Distributors were in the best possible position to acquire and retain their business clients with EE
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National Account ManagerBt Apr 2016 - Apr 2020United KingdomI was the lead for 3 distributors and 1 direct partner who managed over 350,000 mobile connections across our EE Small Business & Corporate base with an annual revenue of £85m. 2 distributors I was aligned to were also focussed on driving sales of BT Cloud Voice and BT Net (Leased Line) with their new and existing clients
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National Account ManagerEe Sep 2013 - Apr 2016NationalPrior the acquisition of EE by BT, I was originally appointed to the Business Account Management team which formed the Indirect B2B Channel at EE, reporting directly to the Head of Business Sales. EE as a brand had been live for 11 months at the time I joined, and as a result one of the clear focuses was to ensure that our T-Mobile and Orange UK clients were smoothly migrated to EEI was accountable for the on-going management of a select number of Strategic Business Partners & Distributors, who delivered both acquisition and retention activity across EE Small Business and EE Corporate BusinessExecuted best-in-class account management through the development of annual plans, quarterly reviews and monthly trading objectivesI was also responsible for engaging and coordinating with senior stakeholders internally including:Commercial financeDelivery & ImplementationChannel MarketingBrand Base managementTraining DeliveryI regularly provided accurate forecasting that drove investment decisions taken by the wider business -
Sales Trainer - Channel SalesEe Sep 2012 - Sep 2013Uk WideDesigned and delivered learning and development solutions for EE consumer and business partners, to audiences in excess of 100 delegates Identified methods to improve commercial performance through the sales performance of our third party providers.Collaborated with key stakeholders to contribute to the delivery of effective and high quality training and development solutions by providing regular insights
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Sales Trainer - Direct OperationsEverything Everywhere Ltd Jul 2010 - Sep 2012Uk WideWinner of the Customer Service Training Awards 'Overall Trainer' 2011Delivered Training to new and existing staff within the Orange/T-Mobile and EE base, focussing on B2B telesales Accredited with Blue Sky Consulting to deliver a Sales Course which resulted in this being included in every induction course completed by a new starterResponsible for delivering a Blackberry Technical course to over 1000 delegates, achieving cost savings of £960,000 across the business
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Relationship ManagerBarclays Mar 2007 - Jul 2009North East EnglandManaged a portfolio of high-net worth clients within the North East of England, protecting and growing a savings and investment base of over £10 MillionWorked with key specialists within Barclays to deliver a full wrap-around service, ensuring all financial needs were catered for
Chris Cowie Skills
Training Delivery
Customer Service
Account Management
Sales
Finance
Employee Engagement
Call Center
Banking
Human Resources
Call Centers
Management
Training
Customer Retention
Customer Satisfaction
Employee Training
Recruiting
B2b
Telecommunications
Leadership
Crm
Budgets
Mobile Devices
Team Management
Customer Experience
Business Development
Sales Management
Sales Process
Strategy
Mobile Communications
Contact Centers
Chris Cowie Education Details
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Master Of Business Administration - Mba -
Public Services
Frequently Asked Questions about Chris Cowie
What company does Chris Cowie work for?
Chris Cowie works for Bt Group
What is Chris Cowie's role at the current company?
Chris Cowie's current role is Client Partner | Co-op.
What is Chris Cowie's email address?
Chris Cowie's email address is ch****@****e.co.uk
What schools did Chris Cowie attend?
Chris Cowie attended Alliance Manchester Business School, Newcastle College.
What skills is Chris Cowie known for?
Chris Cowie has skills like Training Delivery, Customer Service, Account Management, Sales, Finance, Employee Engagement, Call Center, Banking, Human Resources, Call Centers, Management, Training.
Who are Chris Cowie's colleagues?
Chris Cowie's colleagues are Ankush Ashri, Sue Litchfield, James Paton, Lys García Maestre, Phoebe Cameron, Deon Van Den Berg, Tom Forde.
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