Christian D'Amato Email & Phone Number

Experienced Senior Vendor professional with a great desire to make a difference every day. Dedicated to achieving and exceeding customer expectations by applying strong root cause analysis, influential leadership and flawless execution methods.Areas of Expertise: Outsourcer/Partner management, loyalty & retention, technical services, sales, escalation management, and exceptional quality of service. Experience managing multi-international support call center operations based on key performance indicators, service level agreements, statement of work (SOW) and budgetary measures. Keen ability to develop and effectively lead new divisions and lines of business while identifying key missed opportunities for generating revenue and cost savings. Solid expertise in creating and scaling large inbound/outbound sales and technical support teams at various levels of operations including directors, operation managers and cross-functional support teams all while embracing change and respecting deadlines. Expertise serving as senior technical, sales and quality consultant on IT related portfolios; Internet, security, TV over IP, Phone, SaaS

Listed skills include Telecommunications, Cross Functional Team Leadership, Team Leadership, Call Centers, and 10 others.

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  Concordia University