Chris Danielson Email & Phone Number

Greater Omaha Area

Provide commercial cleaning and building solutions for small to medium sized companies through owner/operators. We provide thorough training, centralized management and systemic practices to ensure consistency in cleaning and client satisfaction.

Managed physical and building security operations for 6 hospitals and 100 service sites. Oversaw 3 direct managers, 1 investigator, 1 technical coordinator, and 90 staff.• Increased internal department satisfaction 25% and external satisfaction 35% by designing and delivering customer training modules.• Decreased response times 10% through staffing to volume.• Streamlined all systems into 1 security platform, integrating badging, access, and reporting across all service sites.• Heightened training requirements for security officers, resulting in fewer injuries and lost days.• Reduced 10 FTE’s through schedule maintenance and remodeling.

Lakeside Hospital

Headed operations and support services for 150-bed hospital and oversaw security services for 6 hospital locations. Managed all hospital operations with direct and matrix reporting relationships representing 15 leaders, 600 employees, and $170M in revenue.• Eliminated long-term contract, resulting in $250K savings and immediate 10% increase in patient satisfaction scores.• Maintained 90th percentile for 6 consecutive quarters on Patient Satisfaction for Outpatient Diagnostics by using patient engagement surveys and implementing patient surveys.• Created standardized work through implementation of LEAN strategies for housekeeping department, resulting in consistent room turnaround times and reducing supply and equipment inventory 50%.• Lessened turnaround time by 100 minutes and decreased session times 25% using LEAN methodologies.• Transitioned fixed departments to adjusted admissions while maintaining or exceeding productivity standards by 30% by staffing to volume.• Saved $50K by eliminating non-performing department (Men’s Health) and adjusting service contracts for Valet Services.• Enhanced Patient Satisfaction by designing collaborative model consisting of multi-disciplinary steering committee.• Managed $750K construction project on time and in budget.

Directed human resource services for 70 leaders and 2.4K employees in 10 locations.• Developed and delivered labor relations avoidance strategy playbook with National Labor Relations Vendor to Alegent Creighton Health System management team during community unionization threat.• Facilitated 30-member labor response team and management training for 700 leaders, maintaining union-free environment.• Increased HSA benefit plan participation 45% from 1st to 2nd year through rounding, education, and internal marketing.• Defended with counsel over 25 Nebraska Equal Opportunity Commission claims successfully through proper documentation, policy management, and manager education.• Reduced voluntary turnover by as much as 40% in targeted departments by actively managing low performers out and developing managers / supervisors.• Transitioned 250 employees to new employer for pass-through contract with no loss of service or access.