Chris Edwards Email & Phone Number

Indianapolis, Indiana Area

Managed application and infrastructure consolidation: migrated web servers, application servers, database servers, and applications from 3 major and 6 smaller sites into the new North America Data Center.Managed Technology Enabled Workforce project activities (Windows 7 / Internet Explorer 9 / Office 2010 deployment upgrades). Included infrastructure identification, application identification, readiness and remediation, User Acceptance Testing, regulatory validation, deployment scheduling, and coordination with both vendor resources and internal direct customers and leadership.

Indianapolis, Indiana Area

As Deployment Lead:* Create and manage project timelines and deliverables for implementation of web-based claims productivity application* Lead status meetings, requirements gathering (JAD) sessions, and user acceptance testing* Work with all levels of organization from directors through front-line employees and support users from deployment initiation through post-go-live* Support system releases through requirements review, system testing, UAT support, and usage analysis for performance testing* Support special projects as needed (server upgrades, performance review and platform analysis)

Indianapolis, Indiana Area

* Established corporate Project Management Office (PMO)* Introduced standardized processes and procedures in Human Resources, Information Management, Marketing, Customer Support, Sales* Planned and executed successful transition of corporate customer relationship management solution from standard SalesForce.com online to highly customized local installation of SugarCRM resulting in savings of $50,000 annually* Facilitated weekly technology team meeting, implementing standardized documentation to improve traceability of activities and incidents

* Focus on Retail Distribution Management (RDM) projects for renovations of existing retail banking centers* Planning, implementation and documentation of technology activities related to the renovation project (physical cable plant, Cisco-LAN, WAN and VoIP telephony systems, hardware (PCs, printers, peripherals), presentation display media)* Managing customers, contractors and subcontractors as well as internal resources* Facilitation of team meetings with regional resources to ensure timely and successful project completions* Use of internal systems, processes and procedures to prepare purchase requests, EOF forms, staging requests

Regional Project Manager – Bank of America Account – Nationwide* Focus on Retail Banking Store Initiative (RBSi) for NetNew installations, renovations or consolidations of existing retail banking centers* Planning, implementation and documentation of Cisco-LAN, WAN and VoIP telephony systems installation or refresh as part of the nationwide RBSi program* Managing customers, contractors and subcontractors as well as internal resources* Facilitation of team meetings with regional resources to ensure timely and successful project completions* Use of internal systems, processes and procedures to prepare purchase requests, EOF forms, staging requests, and maintaining Microsoft Project Schedule in Project ServerInfrastructure Specialist, Network – ChevronTexaco Account – San Ramon, CA* Planning, implementation and documentation of NetReady standard Cisco network architecture for local, domestic and international locations* International telecommunications support providing problem resolution to achieve maximum availability of network resources and minimal customer impactNetwork Control Center Supervisor, Project Manager – Amdahl Account - Sunnyvale, CA* Provide guidance and supervision to a team of 12 network support technicians and engineers* Maintain processes and procedures for the daily operations and escalations of a 24x7 Network Control Center responsible for monitoring and maintaining customer’s corporate North American WAN and LAN* Implement, administrate and plan Remote Access Services to field office sites and end users via DSL and VPN technologies resulting in annualized savings of $75,000 to the customerOperations Team Leader – Hitachi Data Systems Account - Santa Clara, CA* Provide guidance and supervision for a team of 10 engineers responsible for the daily functions of the network, Access Administration, Lotus Notes, NT and UNIX support

Systems Administrator – Rolls-Royce Allison Account - Indianapolis, IN* Implementation and administration of 20+ servers providing Microsoft NT4.0 BackOffice suite of applications and services, including MS Exchange to 3000+ Windows 95 and Window NT PCs and workstations* Implementation and administration of 4 Insignia Solutions NTRIGUE servers (Citrix WinFrame-based platform) to provide Microsoft applications to 500+ engineers with UNIX workstationsNetwork Communications Engineer– Rolls-Royce Allison Account-Indianapolis, IN* Project Leader to provide Remote Dial-Up Access Services to 500+ users from both domestic and international locations* Implementation and integration of SecurID services for dial-up connection logons and Black Hole firewall for restricted Internet access

Systems Engineer* Project Leader of data collection, processing and analysis application* Project planning, programming, testing, distribution to customers world-wide, technical support, training and documentation of project* Application written using PowerBuilder against WATCOM SQL databaseSystems Analyst* Supported and tested a client/server application that tracked aircraft engine reliability* Wrote applications using PowerBuilder against ORACLE SQL database