Christopher Desiderio Email & Phone Number

Roseland, New Jersey

• Responsible for technical adjustment and effective disposition of high exposure WC claims (average caseload of 220 files per month)
• Assigned to complex construction claims; product claims and Landlord/tenant contractual disputes involving defense and Indemnification clauses and Additional Insured endorsements
• Conducted in-person claim reviews with large national market customers

Somerset, NJ

• Manage and develop a team of twelve in the delivery high quality, cost effective services
• Create and monitor performance metrics demonstrating team effectiveness and impact
• Ensure full compliance with regulatory requirements, internal policies, and compliance programs
• Build and maintain productive relationships with internal and external customers
• Design and deploy training, tools and reference guides driving effective execution of team deliverables and to educate business partners on expectations
• Spearheaded the implementation of COURTS Online providing efficiencies in handling New Jersey workers’ compensation claims.

Somerset, NJ

• Managed and developed (13) claims professionals across commercial automobile and general liability lines of business
• Drove best practices, compliance and outcome effectiveness as measured by Liberty Mutual’s Close File Review process
• Provided superior team service delivery to national accounts with sophisticated risk management groups such as UPS, Henkel’s & McCoy, Dover Elevator and General Mills.
• Handled construction defect and high-value BI claims
• Accepted additional responsibilities outside of core position including Litigation Management Coordinator (handled requests from outside law firms to do business with Liberty Mutual; resolved disputes between Liberty.
• Attended several medications involving Atlantic City construction defect claims.

Somerset, NJ

• Responsible for technical adjustment and effective disposition of construction defect, high exposure property damage and complex BI claims.
• Directed and coordinated resources to validate exposures and optimize outcomes including loss auditing, vocational rehabilitation, medical and technical experts
• Managed litigated claims through trial and verdict
• Aggressively negotiated settlements to achieve the best possible outcomes on all assigned cases
• Attended mediations and arbitrations on construction defect matters

Education record

Bachelor’S Degree, B.S - Business Administration, 3.4

Activities and Societies: •Head of the Student Government and Residence Hall Government – served as the "official voice" of students to.