A transformational scale leader with a proven track record in delivering against stretch objectives.Described by stakeholders, line managers, peers and team members as inspiring and authentic, passionate about clients and colleagues with a strong set of personal values.Renowned for driving all-round sustainable performance improvement and client experience.Over 20 years’ experience in financial services – including leading complex global operations and contact centres with over 1,200 people across the UK, India and the Philippines.Further experience gained in the not for profit sector with an education charity and now as Director of Operations with Registry Trust Limited.Improves productivity through process evaluation and optimisation.Leverages technology by growing digital and omni-channel capability to reduce reactive demand and create capacity for proactive contact.Inspires teams to pursue a common purpose – demonstrating value in individuals and gaining buy-in to achieve a collective goal. Builds an award-winning, people-centric approach - creating a highly engaged and progressive culture but with a strong focus on financial performance and control.A trusted and valued mentor – supporting others to identify and reach their own goals.An accomplished presenter with extensive experience in hosting internal and external events.Key Skills Summary:• Improving client experience across a personal customer and corporate client base• Building highly engaged teams• Driving sustainable high performance• Delivering transformational change and process improvement• Leveraging digital/omni-channel capabilities• Managing complex operations and contact centres• Offshoring & Site Consolidation• Accomplished presentation & communication skills