Christopher Dickey Email & Phone Number

Middletown, MD, US

Medical claims

Frederick, Maryland

Frederick, Maryland

• Works with minimal supervision to recognize, investigate and resolve complex coverage, liability and damage issues
• Accurately notate files and secure recorded and non-recorded statements from drivers and witnesses.
• Review vehicle and property estimates and photos.
• Collaborate with an array of internal and external partners including body shops, salvage yards, insurance companies and rental companies and agents
• Respond to subrogation demands using the arb forum website
• Explain and handle less complex Personal Injury Protection/Medical Payments Coverage questions

Frederick, MD

• Responded to customer inquiries in dedicated queue for law libraries of the nation’s top 700 law firms and federal government accounts.
• Paired with a National Account Manager based in New York and provided dedicated support for their assigned accounts and customers by answering questions and responding to customer issues directly.
• Paired with outside sales representatives and provided dedicated support for their assigned accounts and customers by answering questions and responding to customer issues directly.
• Responded to customer emails and standard mail regarding their account and product questions.
• Provided support to the unassigned sales staff with questions about their accounts in a dedicated queue.
• Performed special projects, including the creation of Excel spreadsheets outlining a law firm’s national inventory or inventory by specific location.

Frederick, MD

• Responded to customer’s inquiries promptly regarding their book/publication order.
• Assisted bookstore customers with placing their orders.
• Performed warehouse duties as assigned, including packing and returns.
• Responded to customer emails, standard mail, and updating of manuals.
• Performed special projects, including investigating duplicate payments and undeliverable mailings.

Frederick, MD

• Responded to customer inquiries regarding delinquent accounts.
• Collected delinquent balances from card members, minimizing the risk of loss to the bank.
• Handled the initial interaction with customers attempting to resolve delinquency.
• Worked accounts usually in the earlier stages of delinquency, through the predictive dialer.

Frederick, MD

• Responded to customer inquiries promptly; provided information on the status of accounts, and the services and products offered by Bank One.
• Assisted peers with account questions.
• Exceeded and maintained performance standards.