Christopher Dickey Email & Phone Number

Oshawa, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Own the technical relationship between Uberflip and its most important Enterprise customers. Lead and mentor a team of highly-skilled technical consultants and technical account managers. Design and develop creative solutions to address the complex needs of Enterprise businesses that use the Uberflip platform.

Toronto, Ontario, Canada

Provided white-glove service and support to a large roster of Uberflip Enterprise clients.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Working with our customers to help them get the most out of Uberflip. Solving complex customer issues quickly and effectively. Accelerating Time-To-Value and helping clients maximize their investment in Uberflip from the beginning.

Toronto, Canada Area

Working with our customers to help them get the most out of Uberflip.• Act as a point of contact between clients and CSMs to evaluate, build, test and deliver projects• Advise clients on best practices regarding using Uberflip, as well as the platforms that integrate with it• Manage request queue and assign tasks based on complexity and required level of effort• Participate in sales demos of the Uberflip platform where required• Mentor team members and assist them in improving their knowledge• Develop and implement processes and protocols to improve workload handling / request management

Developing scalable, powerful and efficient processes and programs using Eloqua, Cloud Applications, web technology, and all other manner of cool stuff.• Act as a Subject Matter Expert on the topic of Marketing Automation Technology and speak intelligently on the subject.• Collaboratively develop strategic and tactical initiatives with clients based on need and desired future state.• Develop client-facing documentation in support of the current project.• Implement solutions that further the client’s overall goals.• Work with Project Managers to determine realistic but ambitious timelines for projects.• Perform Marketing Operations functions as needed.• Perform QA and UAT as required.

Toronto, Canada Area

An ever-evolving position that presents new and exciting challenges every day.• Act as a Subject Matter Expert for the Marketing Operations department as a whole.• Properly scope, design and implement new technology or process additions to our marketing efforts and technology.• Contribute to strategic and tactical conversations about our marketing initiatives and how to best execute.• Develop, maintain and improve data cleanliness practices and processes.• Use web technologies (HTML, CSS, JS etc) where appropriate to augment our marketing efforts.• Think critically about all aspects of our technology stack and proactively look for opportunities for improvements.• Lead training on new business practices as needed.

Toronto, Canada Area

Helping members of the OMC Support team provide effective and accurate service to our customer base. • Work with Support Management to set weekly, monthly and overall goals within Oracle Cloud Support.• Work one-on-one with Tier 1 Support Reps to evaluate current workload status, set personal goals and address any concerns.• Act as a knowledgebase for Tier 1 reps regarding difficult / complex issues presented by client base.• Work as a Subject Matter Expert (SME) in the following subjects: - Branding & Deliverability / SSL Implementation - HTML / CSS / JS - Email Rendering• Handle Escalation / Technical Resource calls.• Identify and implement process improvements within the support team• Assist team members with management of workload.• Assist in the interview process for selection of new reps.

Toronto

Supporting the Eloqua platform

My freelance portfolio. Developing websites and print materials for a myriad of clients.

Multimedia Design, Web Design, Graphic Design, Video Editing, Sound Editing, Web Development, Project Management

Graduated from Multimedia Design program

Ontario Secondary School Diploma, O.S.S.D

Graduated with Commendation in Business Studies