Chris Drake Email & Phone Number

- Drive optimization of promotional strategy across all 20+ BetMGM US labels for Acquisition, Retention and Free-to-Play verticals- Lead weekly, monthly executive reporting calls with Brand Marketing and Promotions executives- Build bonus cost projection framework in partnership with BI team to meet internal goals within allotted weekly, monthly, quarterly bonus budget- Guide new state launch planning and coordinate plans with all commercial departments- Execute pricing-led initiatives, such as the Lion’s Boost strategy, in collaboration with Trading and Content teams- Manage competitive reporting and insights across Acquisition, Retention, and Free-to-Play verticals- Develop analytically-driven cases to justify product roadmap enhancements aimed at improving promotional capabilities and daily retention

-Researched consumer and competitive insights to drive better understanding of the modern sports bettor/casino player, both nationally and in key markets-Drove connection points within the marketing organization that ensure the Customer Journey is driven through interdepartmental strategies with a continuous feedback loop-Built strong relations with key decision makers across the organization to understand priorities and challenges, partnering with CX, Risk, Payments, and Compliance-Created test strategies of KPIs to test and measure campaign performance across our mix of mature and emerging markets-Developed end to end customer journey views from registration through active participation on-site to withdrawal, focusing on key opportunities to enhance the journey around deposit, reinvestment, churn prevention, and infuse the journey with real-time customer feedback and VOC research-Owned the customer journey plan for all transactional communications through all channels to ensure this is best practice UX-Collaborated with CX team to infuse VOC feedback in marketing and promotional strategies-Partnered with the Product team to build a personalized experience for the player via targeted promotions and on-site content-Responsible for player communication strategy and execution during key transformative projects such as multi-state account consolidation and state launches

Remote

- 58% success rate across all major sports- Active user on Pointsbet, Barstool Sportsbook, Draftkings, Fanduel, Caesars, and BetRivers- Utilize experience and education to create algorithms to find an edge on a side or total- Monitor line movements and make quick decisions in a fast-paced environment- Study scores, stats, trends, and data- 12 game NCAAB ATS parlay win in 2021- 12 game NCAAB totals parlay win in 2019- Circa Millions participant since 2020- 2022 Circa Millions 1st Quarter winner, finishing ~64% ATS on the year

Remote

-Managed various user requirements for Demantra Cloud implementation from information gathering to design to implementation-Attended and assessed Product Portfolio Reviews for each franchise and division as part of the IBP process-Created assessment criteria for best in class Product Portfolio Reviews and Executive Demand Reviews-Designed, built and deployed best in class portfolio and demand planning processes across Stryker Franchises and Divisions-Supported the further development of our capabilities in portfolio and demand management-Communicated and track progress of our capability implementation-Supported standardizing KPIs and Reports-Worked cross functionally as required across full COE organization-Supported developing, building and deploying tools which provide visibility regarding demand and portfolio performance-Facilitated alignment / agreement across Divisions and Franchises as needed-Built best practice documentation and carry out training for users-Supported demand planning communication forums-Supported and organize demand planning community, analyze key areas of influence and change, propose next steps and solutions-Developed and maintained a close working relationship with Stryker Divisions and Franchises through strong communication and networking-First level support for Regions/Franchises for questions around demand planning tools and processes

Troy, Michigan

-Coronavirus Supply Chain PM: coordinated supply plans globally and report out all supplier, customer, and operations information to executive team for decision making-Led the development and implementation of Meritor's global capacity planning-Assisted in design of a supplier collaboration tool to capture supplier acceptance of the extended 24 month forecast, acknowledge releases, and confirm shipments via ASNs-PM on Salesforce implementation to better collaborate with suppliers and supply plans -Organized and led project workshops and training sessions-Created and integrated an automated process for tracking supplier and manufacturing capacity-Built what-if supply scenarios based on demand input from cross-functional team-Presented cost benefit analyses of increasing capacity after identifying supply gaps-Extracted and analyzed data to summarize and report out on key performance indicators such as capacity utilization, expedited freight, and other premium costs-Led the Communication workstream in the M2022 supply chain digital transformation project-Conducted the supply review as part of the S&OP process (Oliver Wight model)-Coordinated globally to avoid duplication of effort and solutions in digital supply chain development-Led organizational change and readiness activities by ensuring deployment validation and transition of support processes -Drove supply chain continuous improvement and change management with Integrated Supply Chain and local supply chain teams

- Coordinated warranty activities with department managers to define scope and project execution plans- Developed and managed the warranty budget - Oversee a team of dedicated warranty personnel including Inventory Planner, Customer Service Representative, OPEX Specialist, and Service Coordinator- Reviewed all warranty claims and reported trends to factory, sharing top issues with global colleagues to bring awareness to significant quality concerns- Ensured timely completion of Service Issues (recalls) at customer sites- Conducted monthly warranty performance meetings and report monthly statistics

Auburn Hills, Michigan

-Led and developed a team of buyers/planners to execute the fulfillment of customer service spare parts orders through inventory and procurement-Managed vendor relationships including delivery and pricing agreements -Established and maintained affiliations with 3PL supplier and lead continuous improvement projects -Championed cross functional projects within the Robotics division-Partnered with Project Managers to ensure systems and spare parts arrive ahead of delivery date -Sourced material to vendors according to ABB drawings and specifications-Continuously evaluated processes and procedures; led and assisted in projects using Six Sigma methodology-Dispositioned excess and obsolete inventory by analyzing slow moving and non-moving material, in adherence to the product’s lifecycle management-Purchased ABB robots from customer sites to refurbish and resell or tear down and salvage spare parts -Chair of the Employee Activity Committee that plans events geared toward increasing employee engagement, while directly involving charities in the metro Detroit area-Assisted Accounts Payable in invoice discrepancies

Auburn Hills, Michigan

-Supported and facilitated training of the order management team that processes customer service parts orders from the quotation stage through order fulfillment-Monitored progress of customer orders through the ERP system-Addressed daily customer service requests-Ensured the timely payment of invoices and support cash collection activities-Managed order processes per SOX compliance requirements-Administeres daily work schedule of customer service representatives locally and abroad-Monitored and updated pricing for new parts, exchange parts, and repair parts per pre-set global prices and associated business rules-Maintaines customer master data and discount structures-Supportes implementation of Business Online, a customer web portal for parts order entry and information-Advocated collaboration with management, peers, and shared accounting services in order to meet overall customer service and Robotics business objectives-Led Six Sigma/4Q/Kaizen events to improve current processes, saving $100K annually-Gathered and analyzed data to assess what influences customer spend-Chair for the Employee Activity Committee which organizes events for employee interaction/networking and makes charitable contributions to the metro Detroit area

-Conducted weekly capacity reviews to determine powertrain availability to support assembly plant programs-Ensured supplier capacity to support the demand for engines, transmissions, and key drivetrain components-Validated material forecast and supplier release-Coordinated with Supply Chain Management, Purchasing, Product Planning, Program Management, and Manufacturing teams to balance demand requirements and supply capabilities, supporting mix and volume shifts to maximize profit and order delivery-Trapline/Demand shift studies in coordination with Procurement Product Teams-Authored requisitions and developed business cases to support programs-Cross regional coordination with Fiat SCM on powertrain volumes

-Championed North America layered capacity cost optimization-Provided input in developing departmental strategies for inventory on existing items, new product introduction and phase outs; interact with production planner, Marketing, and Sales to understand demand forecast drivers -Key contact for Material Planners on Business Unit’s daily issues and troubleshooting-Responsible for key supplier inventory turns achievement to support NA sites AOP-Led site inventory red zone meetings; prepared weekly, monthly, and quarterly reports-Identified inventory projects thru evaluation, implementation, and execution, impacting $325M in annual spend

Greater Detroit Area

-Managed inventory for assigned parts and processes required to ensure material input to support customer requirements, accomplishing financial inventory objectives-Coordinated planning and scheduling activities for allotted commodities using advanced planning tools to model, simulate, and release plans to the organization-Applied appropriate methodologies to balance service level, inventory, and resource utilization

-Administered planning for all Ford/ Mazda/ Jaguar VCM elements to meet and exceed sales forecasts and goals-Presented periodic sales and inventory reports on the current program, future opportunities, and client issues-Participated in purchasing, consignment, and other financial inventory management activities-Supervised shipping, receiving, and order entry, maintaining a 99.8% COT-Received and responded to customer requests relating to: product information, product availability, pricing, order status, shipment tracking, billing questions, returning goods (RGA), loaner tools, program recommended products, etc.-Assisted in operations for Toyota Techstream and Nexiq branded applications

-Managed four bank accounts: bank reconciliations at each month, paid hotel bills for guests traveled-Assisted with operations of company: sent rooming list to hotel and ensured tickets were waiting at train station for travelers-Completed a co-op advertising assignment with Via Rail

-Solved customer service problems and ensured superior customer relations over the phone-Registered guests with various methods of payment-Possessed a strong commitment to team environment with the ability to follow guidelines from leaders

-Educated children from the First Tee organization and local participants in the game of golf-Organized golf outings for various parties

Master'S Of Science, Management, Strategy, & Leadership

Courses focused in: Strategy Human Resource Management Leadership Decision Making Team Management

Bachelor Of Science, Management Information Systems, Accounting Minor

Activities and Societies: Oakland University Accounting Students Information Society member