Christopher Wiseman

Christopher Wiseman Email and Phone Number

Onboarding and Training Senior Manager @ Incendio
McKinney, TX, US
Christopher Wiseman's Location
McKinney, Texas, United States, United States
About Christopher Wiseman

Building successful teams? I turn complex ideas into clear and compelling content that’s easy tocomprehend regardless of ability. With over two decades of talent management, employeedevelopment, and onboarding mastery, I craft learning opportunities that are as effective asthey are engaging. As a leader, I share my knowledge and compassion with others freely tofoster a culture of growth. When faced with challenges, I lead with positivity to encouragecollaboration and drive swift progress.Whether it’s onboarding, crafting personalized certification paths or designing andimplementing cutting-edge Learning Management Systems (LMS), my career is a highlight reelof process optimization, strategic planning and leadership. As a store manager at GameStop, Icollaborated with my team to smash multimillion-dollar revenue goals while providing excellentcustomer service. During the pandemic, when Peloton's demand was astounding, I joined theirteam as a Training, Delivery & Quality Specialist and helped develop new hire certificationpaths. In my current role at Incendio, I’m channeling my expertise into developing andfacilitating comprehensive training content to onboard new clients and talent.I empower teams through personalized training, driving best practices, and advancing staff development. I analyze and explore every angle of performance metrics to uncover gaps in productivity. And, when necessary, I can conduct customized audits to ensure that every decision is data-driven and measurable, paving the way for future growth. I dig deep to discover powerful insights that drive impactful quality assurance protocols and boost efficiency. With a propensity for delivering clear, persuasive messaging, my superpower is getting everyone on the same page—and making that page a bestseller.So, are you ready to drive meaningful change with someone who can lead with vision, inspirewith action, and deliver results that matter? Let’s connect and make it happen!Active ListeningAnalyticsCoachingCommunicationContinuous LearningDigital MarketingG-SuiteLeadershipLearning and DevelopmentLMS / Learning Management SystemsProject ManagementSEM / Search Engine ManagementMarketingMentoringMicrosoft OfficeOnboardingTech-SavvyTraining and DevelopmentQuality Assurance

Christopher Wiseman's Current Company Details
Incendio

Incendio

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Onboarding and Training Senior Manager
McKinney, TX, US
Employees:
11
Christopher Wiseman Work Experience Details
  • Incendio
    Onboarding And Training Senior Manager
    Incendio
    Mckinney, Tx, Us
  • Incendio
    Onboarding & Training Senior Manager
    Incendio Oct 2023 - Present
    Allen, Texas, United States
    Customize training content to meet the specific needs of different departments and audiences, ensuring relevance and effectiveness. Design and implement continuous improvement projects for new clients in addition to current staff. I analyze and identify needs and requests to fill gaps in knowledge, processes, and compliance.
  • Localiq | Usa Today Network
    Client Experience Manager
    Localiq | Usa Today Network May 2022 - Sep 2023
    United States
    Oversaw end-to-end campaign execution, coordinating with internal teams to ensure timely scheduling, development, and launch of campaigns. Served as the primary contact for dozens of client’s marketing campaign execution and owned the entire client experience and campaign results. Utilized standardized processes and resources to monitor and optimize campaign performance, driving continuous improvement. Effectively managed client expectations, communication channels, and performance metrics to ensure alignment with business objectives.
  • Peloton Interactive
    National Advanced Operations Coordinator
    Peloton Interactive Aug 2021 - Feb 2022
    United States
    Accelerated the implementation of new Hardware/Software department training and facilitated skills application. Assisted in scheduling, dispatching, and bike removal in Peloton showrooms nationwide. Streamlined operations by generating and analyzing reports during emergency situations, including weather reschedules, supply chain disruptions, and pandemic-related challenges. Was instrumental in supporting the successful delivery of tens of thousands connected fitness units (CFUs).
  • Peloton Interactive
    Training, Delivery And Quality Specialist
    Peloton Interactive Feb 2021 - Aug 2021
    As a Training & Quality Specialist, I collaborated to refine the New Hire Certification Path, ensuring curated training modules and adherence to best practices. I managed onboarding processes, establishing communication standards with training teams, and attained certification in Lessonly Academy. I partnered with System Design teams for database updates and provided feedback to streamline onboarding procedures. Developed and implemented quality assurance protocols for the Operations Support Center, including customized auditing rubrics and conducting audits. Created tailored Quality Assurance programs for Operational and Membership teams, resulting in promotions for over 15 team members through the establishment of a certification path for the Advanced Coordinator position. Contributed to the implementation of innovative 3PL processes by optimizing operational efficiency through comprehensive training initiatives, including Lessonly modules, group meetings, and practical applications, resulting in the training of an additional 16 employees.
  • Peloton Interactive
    National Operations Coordinator
    Peloton Interactive Jul 2020 - Feb 2021
    Plano, Texas, United States
    As a National Operations Coordinator, I oversaw end-to-end delivery operations across the North American market, actively troubleshooting and resolving issues to ensure smooth operations. I meticulously managed daily routes across dozens of distribution centers to identify and address productivity challenges, driving continuous improvements. Collaborating closely with teams, I proactively identified and resolved issues related to shipping accessories, member rescheduling, and service appointments. Additionally, I effectively handled Help Desk requests, managing reschedules, Certificates of Insurance, and account/delivery updates.
  • Gamestop
    Retail Store Manager
    Gamestop Sep 2007 - Mar 2020
    Dfw
    As a Store Manager, I orchestrated the seamless operations and staffing of multiple GameStop locations across the DFW area. Alongside managing day-to-day activities of a retail store, I played a pivotal role in placing bulk orders for various businesses and handled HR responsibilities including performance reviews, behavioral standards setting, and candidate interviews. Fostering a customer-friendly environment, I actively contributed to boosting acquisition and retention efforts. Achieved consistent year-over-year revenue growth exceeding $1 million in managed stores over a decade. Maintained optimal staffing levels through strategic recruitment methods such as job fairs and online sourcing. Conducted comprehensive screening, interviews, onboarding, and training for a large volume of new associates.
  • Gamestop
    On Air Host
    Gamestop Aug 2012 - Sep 2016
    Submitted an audition tape and was elected from the pool of Store Managers to be a new host on GameStop TV. Hosted a variety of events as well as an employee-facing show dedicated to internal communications titled GMZ, serving to all 5,400+ store locations while simultaneously running stores as a Store Manager.

Christopher Wiseman Education Details

Frequently Asked Questions about Christopher Wiseman

What company does Christopher Wiseman work for?

Christopher Wiseman works for Incendio

What is Christopher Wiseman's role at the current company?

Christopher Wiseman's current role is Onboarding and Training Senior Manager.

What schools did Christopher Wiseman attend?

Christopher Wiseman attended Collin College.

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