Chris Edberg Email & Phone Number

Saint Petersburg, FL, US

St. Pete, Florida

As the Program Manager for Client Retention, I led the creation of an integrated network of lost clients and client retention data using business intelligence tools, including Power BI, Power Automate, SQL, Power Query, Excel, and Salesforce. I conducted recurring and ad hoc deep dive analyses to provide insights to senior leadership, constructed process.

Lake Mary, Florida

As a Data Analyst, I enhanced reporting by developing dynamic, interactive dashboards using Microsoft Power BI. I introduced and implemented Workforce Management best practices and constructed capacity forecasting, staffing, and hiring models for the 450-person Client Service business. I partnered with Senior Leadership and the Finance department to.

Lake Mary, Florida

The role was redesigned into a Data Analyst position.

Lake Mary, Florida

As Call Center Resource Manager, I led successful call prioritization, scripting, and desk setting projects, resulting in significant improvements to key performance metrics, including a 230% increase in Service Level Hit Rate and a 122% decrease in RONAs. I also identified staffing overages and behaviors that led to excess payroll and implemented.

Lake Mary, Florida

As an Operations Team Manager, I drove significant revenue growth, generating over $1.7 million for the cash repair business and $2 million for the field operation’s Protection Agreement business upgrades. By modeling the Home Improvement HVAC business after my Technical Specialist team design, I also realized significant payroll savings of over $50,000. I.

Lake Mary, Florida

As a Project Manager, I redesigned the Home Improvement Service Solutions business model resulting in improved customer experiences. The new model reduced Service Completion Time by 45% and Total Open Services by 38%. I established and documented department processes and workflows, increasing employee productivity by 43%. I created proposals for policy and.

Orlando, Florida

As a Workforce Planning Analyst, I optimized staffing levels, increased productivity, and reduced costs through analysis of recruiting, training, and payroll strategies. I directed Regional and District Management, the National Director of Workforce Planning, and other teams in capacity adjustments. Additionally, I acted as the Business Analyst for the.

Orlando, Florida

As a District Routing Manager, I studied customer metric data, developed action plans to improve customer satisfaction, and led the Orlando and Tampa St. Pete districts to achieve the top two customer satisfaction scores in the region. I served as the Regional Change Manager for the implementation of the new Service Power Integration system and partnered.

Orlando, Florida

As a Capacity Management Coordinator, I maximized region performance by performing workforce planning analysis, managing a Regional Routing team, and analyzing productivity. Additionally, I served on the Service Power Integration project team to improve Regional Routing functions and implemented training programs for new associates.