Matt Macleod Email & Phone Number

Simultaneously lead multiple teams to fulfill various production needs.Effectively handle escalated complex problems to support direct reports in their daily responsibilities.Played a pivotal role in developing and executing an underwriting efficiency initiative, collaborating with leaders and project managers to enhance departmental efficiency.Conduct regular one-on-one meetings providing hands-on and constructive feedback to direct reports.Facilitate biweekly team standups, offering updates, fostering team cohesion, and motivating members.Conduct quality assurance file reviews to ensure high-quality, accurate work.Create and maintain standard operating procedure documents to ensure uniformity and accuracy within the team. Author and deliver year-end and mid-year performance reviews to direct reports.Responsible for scheduling team assignments to manage multiple streams of incoming work and allocate tasks in real- time to meet service level agreements.Managed high-urgency, important daily production tasks with precision and effectiveness meeting organizational priorities and maintaining legal compliance.

Denver, Colorado

Managed a high-volume of quote revisions, bind reviews, and submission updates.Temporarily led wholesale and payroll associate operations, showcasing adaptability and leadership acumen.Assisted in onboarding new hires and created internal training videos for remote employees.Ensured accurate and timely resolution of escalated issues.Provided technical expertise and problem-solving support to underwriters and team members.Cultivated cross-functional relationships to meet company objectives.Collaborated with Engineering and Product teams to test internal Underwriting Rater.Developed extensive knowledge of workers' compensation

Glen Allen, Virginia

• Obtained and maintained state insurance license • Demonstrated understanding of Amica’s mission, underwriting philosophy, and product offerings • Achieved mutual and life insurance policy production objectives • Serviced incoming customer concerns • Established and maintained positive client relationships by gaining trust and respect • Earned internal customer service awards: “Service Star Award” • Sold new lines of insurance to prospective as well as established customers • Maintained verbal and written communication through regular correspondence with customers

Graduated June 2019 with BS in Communication Studies

Richmond, Va

Researched data and trends to assist in marketing campaigns, and participated in sales and strategy meetings.Learned about the media buying and planning industry.Utilized clear, concise communication skills in collaboration with multiple divisions.

Charlottesville, Virginia

Planned and executed marketing strategies for radio, print, and social media advertising.Created promotional material such as concert posters and flyers using Photoshop for websites and social media.Drafted and published press releases for upcoming shows that are sent out to a subscriber base of 100,000+ people.Used Excel to create expense reports for advertising costs for each concert.Worked with photographers and helped with the box office at the Sprint Pavilionduring shows.Created online event pages for upcoming shows at the Sprint Pavilion, Jefferson Theater, and The Southern Café & Music Hall.

Greater Nashville Area, Tn

Worked directly with founder, music producer, to assist in all aspects of production.Worked closely with professional writers employed by Carnival Music to transcribe new lyrics and enter into a database.Asked by founder to Listen to recently submitted music and give my opinions for his review.Organized and burned discs with new music to submit to the music “plugger” and song consultant.First point of contact for writers, managers, and visitors who called on the office.Worked alongside sound engineers to move and set up studio equipment.Observed song recordings in the studio.

Richmond Va

Worked directly with a Project Manager, Superintendent, and Project Engineer on a Retirement Home Project. Gained experience working with people who couldn’t speak English, and developed better communication skills. Learned important interpersonal skills, team management techniques, and how to be an effective team-worker.

Richmond, Va

Worked with a staff of 30 guards to maintain order at a five pool complex.Guarded and controlled the safety of swimmers and supervised a multi-pool facility.Experienced in all water rescue techniques, CPR, first aid and swimming rescue.

New Bern, Nc

Lived with and managed twelve children ages 12-14 for 9 weeks at a sailing/watersports camp.Collaborated with a team of 10 peers to implement safe and exciting individual and group activities during two four-week sessions.Organized and implemented swim instruction for 30 boys at a time for 6 sessions per day.

Richmond, Va

Greeted guests and made sure they were comfortable, had menus, and drinks.Took orders and made sure food and beverages were delivered in a timely manner.Cleared tables and prepared area for next guests.

Organizational Communication, General

Activities and Societies: Pi Beta Chi: Risk Manager and Recruitment Chair

Education record