Accountabilities for role as Field Support Coordinator transitioned and then expanded upon GP Mobile's acquisition of Spark Wireless in May 2021. Extensive reporting and report creation for multiple departments, including Operations, Training, Loss Prevention and Communications.• Generate detailed analyses for new and existing reports utilizing various internal as well as external platforms, including Power BI, CareerPlug, GoSpotCheck, Beekeeper and others.• Create, generate, validate, and upload performance reporting to the internal shared drive; also created and executed the tracking mechanism that captures and identifies daily, weekly, monthly and YTD compliance to T-Mobile mandated training priorities.• Shared knowledge of prior fleet experiences with facilities team at Spark’s management office to assist in the implementation of fleet policies and protocols.• Partnered with VP to plan annual incentive trip for appx 50 attendees to include sourcing international locations, capturing data on incentive winners, working with 3rd party agent to purchase group fares, sourcing and purchasing airfare for travelers not included in the groups, tracking expenses to budget, planning, and implementing ground excursions using a survey mechanism that identified travel logistics for each individual• Responsible for system administration and data extraction from multiple platforms including CareerPlug, Vivatracker, Beekeeper, GoSpotCheck.• Designed images using Canva and Power Point to post on the internal communications website• Created the monthly newsletter using Publisher with elements of Canva • Designed communications to share with the field on Beekeeper using information from T-Mobile’s internal site.

Provided detailed calendar management with emphasis on prioritizing requests and being flexible where needed. Served as gatekeeper to effectively manage executive’s time. Worked with team of 9 that administered 1K+ fleet vehicles and ensured compliance to policy. Partnered with executive’s leadership team and sub-teams regarding schedules, meetings and office protocols.• Ensured flawless execution of off-site meetings by collaborating with operations / events teams including site selection, lodging contract, attendee list, employment of new meeting application, entertainment, vendor participation and travel arrangements. Recognized for role in preparing and hosting all hands meeting in Nashville with Sprint’s senior executives as well as vendor partners’ senior management with nearly 300 attendees. • Distinguished for having greatest percentage of compliant fleet drivers in the company by effectively introducing and implementing tracking systems and compliance protocols for all fleet drivers• Raised awareness among employees for the need to give back by taking lead on several community service events including The ShoeBox Project, which raised enough supplies through employee donations to fill over 200 shoe boxes. Purchased over 100 coats for the Coats for Kids initiative. Employees donated over 65 pints of blood for an onsite blood drive with the American Red Cross. Supplied four (4) schools in the metro Atlanta area for an entire year for our Supplies4Teachers project.

Provided administrative support for the Director and team as well as conducted data extraction, compilation and trend analyses that supported retail and indirect business marketing group. Coordinated training between vendors and retail employees. Improved workflow by utilizing Sprint-approved google drive and SharePoint that enabled team to easily access working documents from tablets. • Partnered with director in the creation of new National Retail Sales Team for eastern half of US by on-boarding 100+ new account executives and 10 new sales managers in 45 days, including creating detailed schedule for direct and panel interviews and equipping all with badges, laptops and fleet vehicles. • Orchestrated successful offsite meeting with new team by securing meeting site, negotiating hotel contract, confirming airfare, securing restaurants, arranging ground transportation and entertainment, and developing detailed timeline for cross referencing.• Assisted Vice President when Executive Assistant was on extended maternity leave by managing executive’s calendar, securing travel, and submitting expense reports.• Nominated for and awarded the “Circle of Excellence”, the highest company recognition for non-sales personnel, for the many contributions made to the team.• Identified a flaw in the accounts payable system and actively engaged with vendors to research / verify services performed; partnered with AP to expedite payment for hundreds of outstanding invoices. • Shared business results and best practices, acknowledged top performers and disseminated information by creating, producing and distributing monthly newsletters.

Managed office for staff of 150 team members with a budget of $145K. Supported with administrative duties for 15 Executives managing over 900 restaurants with annual revenues of over $700 million. Oversaw calendar for executive who traveled 75% of each week, coordinated shared services with multi-brand (Yum! Brands, KFC, Taco Bell and Pizza Hut) office, managed day-to-day accountabilities for receptionist, developed systems / processes with multi-brand partners and implemented online scheduling for training and conference rooms. • Reduced annual operating expenses 10% by successfully negotiating with vendors and introducing online postage, eliminating the need to rent expensive equipment.• Built largest cohesive, multi-brand office in Yum Brands outside of corporate headquarters by creating, introducing, and implementing systems and processes. Recognized (“Oak Barrel” award) in 2003 by senior leadership for successfully combining four individual brands into one environment.• Streamlined incoming calls and maximized receptionist capabilities by leading a project on software administration for telecommunications system, developing and mapping auto-attendant paths. • Contributed to successful development of software platform designed to extract data by collaborating with implementation team and removing flaws prior to national introduction.• Encouraged and developed interaction between personnel by establishing ongoing suite meetings that facilitated understanding of each brand’s business and implementing recognition programs that promoted teambuilding. • Planned and implemented company meetings ranging from 6 to 6,000 from 120 countries, ranging from a budget of $10,000 to $10,000,000.• Designed satellite office space in 1998; architects developed the floor plan and facilities built out the space; recognized (“Big Cheese” award) by senior management for flawless design and move.