Chris Fickett Email & Phone Number

Arlington, Massachusetts, United States

Arlington, Ma

Billerica, Massachusetts

Manchester, Nh

A lead agent with Business Services Care team, an experienced problem solver and client advocate. Resolve escalated business client technical issues.

Provide leadership in technical sales to small/medium business and enterprise corporate accounts in the eastern US.Deliver customized presentations and demonstrations tailored to my audience which included C-level executives, line of business and IT.Create and deliver customized technical workshops and seminars around targeted software solutions in our portfolio.Continually identify new opportunities and exceeded win attainment goals.

Responsible for the design and management of the world-wide Lotus Notes/Domino infrastructure.Managed the corporate email migration from cc:Mail to Lotus Notes/Domino for entire organization.Responsible for the design, management and support of the Intranet infrastructure inside Corporate Gillette and all subsidiaries.Mentored and supervised the college co-ops in the IT program.

Provided technical support for the corporate Novell Netware network instrastructure supporting PC and Macintosh computers.Provided one on one, dedicated technical support to C-level executives.Designed, developed and implemented numerous production Lotus Notes databases: including a help desk application that was utilized for IT North America support.Designed, supervised and managed the development of a pen-based mail front-end to cc:Mail for the CEO of Gillette.

Recommended, installed and supported Novell Netware network for Grant Thornton clients.Designed and developeda PC based Clipper (d-Base) application for clients.Installed and supported a PC based network MRP application called Fourth-Shift for clients.

Provided interface between Blue Cross Blue Shield and EDS programmers developing claims processing application.Programmed applications using COBOL, Assembler and CICS on IBM mainframes.