MedBrief Services Limited (MedBrief) offer secure medical records hosting, processing and distribution services. Our primary offering is MedBrief Secure Review (MSR), a SaaS solution that provides secure distribution of medical records and their associated radiology. It allows medical experts and lawyers to view medical imagery in a near-native format over any browser-enabled service and provides for the secure distribution of confidential documents such as letters of instruction and medical reports. We also offer associated specialist services such as records sorting and chronological reports which are essential to clinical negligence and personal injury cases and which are produced by senior-level nursing staff employed directly by MedBrief. MedBrief began with five staff but have grown rapidly and now employ 80 people. Our main centre of operations is in Birmingham UK with about 10 on-site staff and our software development team is based in Cape Town, South Africa. Everyone else works remotely across the UK.

Smart Energy GB is the company created to design and deliver the nationwide public engagement campaigns to support the rollout of smart meters to every home in Scotland, Wales and England. Smart Meter technology will give new power back to consumers and give them the ability to decide how and when they use energy.I joined the Smart Energy GB team to help the business with the co-ordination of work within the finance and operations division. I was a key player in the creation of equal opportunities, welfare and a great environment for staff, guests and clients. My role was varied, diverse and hands-on, covering all areas from project management, team coaching and desk moves to event planning.• Planned and executed GDPR rollout, including contacting critical suppliers, instigating policies and procedures and educating board members, management team and all staff via various communication platforms on how GDPR would affect them and the business;• Initiated a culture change in the office H&S to ensure the staff welfare was improved regarding fire procedures. Ensured all staff were evacuated and accounted for and brought everyone on-board with a can-do attitude;• Managed complete office re-decorations that took place overnight to avoid any downtime to staff or workload, ensuring computers and office equipment worked at all times and that the project came in on budget and time;• A key player in monthly office newsletter (via Mail Chimp) and jointly involved with HR in the company welfare program built around staff welfare, mindfulness and wellbeing via meetings & initiatives arranged monthly.

At PCA Law, I was part of a team that has worked with over 80 top international law firms, including Magic and Silver Circle firms, US firms, and leading City and regional firms. All of PCA Law's 24 consultants share a trinity of skills. Firstly, they all have a legal background, with our consultants including former law firm partners and general counsel. Secondly, they all trained as professional actors, either during or subsequent to their legal careers. And finally, they are all specialists in communication, having undergone an internal training course at PCA that was specifically designed for this purpose. PCA Law specialises in training lawyers to communicate effectively and efficiently, including the delivery of difficult messages in pressurised and challenging environments. The PCA training enables lawyers to confidently build successful relationships, win new high-value business, and work effectively in increasingly global teams. PCA Law has a unique background and a singular goal: the long-term behavioural change of lawyers by means of our trademarked method, The Communication of Choice™.

Advising and helping individuals and smaller organisations with their Websites, Facebook, Twitter and Instagram presence to help bring their brands and their websites to life. I tweet regularly and post articles to LinkedIn about current trends in office design, package design and IT articles. Websites inc: Keston Village Hall is a not-for-profit organisation in Kent. I focused on a Responsive retro vibe and used photos which had a real community feel and warmth to them. The site foot fall has exploded since the site was created and they now have a fully booked venue for the next 9 months.http://www.dbyrne.co.uk/ a portfolio website for a graphic designer, that I have worked with for the last 15 plus years. The idea was to have a fluid and up to date portfolio of work; https://www.drmayoni.co.uk/ an Aesthetics Clinic in South London. Dr Mayoni has been trading for only a year and in that time the business is growing at an amazing rate with the help of her online presence.

Operations• Procurement on all office services, including stationery, furniture and logistics, maintained good working relationships with suppliers, developing new contacts where required;• Ensured daily support operations were delivered efficiently by optimizing quality and price.Policy• Ensured Foxtrot Hotel was covered legally on all office HR and Health & Safety issues i.e. Risk Assessments, Method Statements and Confidentiality agreements;• Created and applied policy & procedure documentation to ensure efficient management of services. Studio Management• Booking of studio resources, both designers and support systems, with supporting paperwork;• Maintained up-to-date resourcing sheets to ensure freelance staff were used as efficiently and productively as possible for the business: right time resourcing; • Maintained talent directory to assist resource/talent decision-making.IT • Management of the relevant software, hardware systems to ensure efficient services to clients and partners by keeping the business up-to-date with the latest technology and providing pros/cons analysis so senior directors could make informed decisions;• Produced & managed policy & procedure documentation for efficient technical support; • Ensured weekly back up was maintained in case of Disaster Recovery/Business Continuity and that an archive system was in place and maintained.Finance• Carried out post-project delivery cost reconciliation to understand profitability and efficiency learnings for future projects and to secure additional client funds where required/appropriate;• Project billing: setting payment schedules with Accounts and working with key client contact to ensure billing was timely, accurate and in line with expectations: a right time payment process.Project Management • Ensured client team and project team were aware of the project timing requirements including internal & external reviews, key client milestones, stage deadlines and end delivery date.

Freelance Facilities and Health & Safety adviser

Facilities Manager in a large international PR and Marketing company: • Sole responsibility for project managing a successful £1.3m office move, which came in on time and budget and made full use of my budgetary and negotiation skills;• Needed strong communication skills, and a hands-on approach, to liaise effectively with people at all levels on both sides of the build project and understand both points of view;• Implemented a hospitality suite for client meeting rooms, while updating general office functions from recycling to reducing company ongoing costs by introducing finance procedures;• Regularly reported on future space requirements/desk plans and provided solutions to overcome deficiencies. Being proactive helped keep motivation high throughout all sectors;• Compiled and monitored a £1m budget across Facilities, Hospitality and Print/Mail Services functions to ensure consistently high levels of service were obtained from contractors/suppliers at all times, with the whole team developing a ‘can-do attitude’ on all sectors;• Developed and implemented all office services from Health Safety guidelines to fire evacuations drills, which included Business Continuity and Disaster Recovery;• Undertook regular reviews of service providers including routine meetings to monitor performance, significantly reducing over heads to the business;• Implemented ‘Change Management’ from Carbon Footprint modelling and other environmental impact issues;• Worked directly with building management agent on all M&E equipment issues; and• Project-managed account management for staff expenses to new supplier criteria, from costs, to T&C agreements.

Operations & Facilities Manager in a 180-strong office; major hub of the Grey and G2 network:• Benchmarked contracts as part of a WPP tendering process and procuring as appropriate;• Procurement of non-IT office equipment including furniture, genomic seating, catering equipment and photocopiers;• Responsible for day-to-day operational H&S compliance and monitoring adherence, providing a practical approach to resolving issues;• Processed improvement/efficiency: reviewed processes to devise and deliver continuous service improvement. Introduced standardisation & best practice where appropriate;• Led a successful office redesign to promote the company working as one unit, creating fluidity between disciplines with a £1m refurbishment program;• Implemented successful environmentally responsible systems which resulted in financial reductions of £350K by reducing offsite storage, renegotiating contracts, buying the correct equipment and addressing internal procedures with cabs/couriers; • Introduced and prepared annual budget process for FD sign off, with timelines and forecasts; • Managed, coached and motivated the teams in facilities, hospitality and dispatch/mail services to continuously improve their performance and instil a "can do" attitude.

Office/Studio Manager in a company which employs around 45 staff in London:• Developed good practice policies and procedures ensuring that they were consistently applied;• Project managed an online database that was the foundation for JoshuaG2's intranet;• Controlled & reduced expenditure with cost savings delivered in excess of £150k pa;• Successfully created and implemented a performance management and billing system to manage fee income, backlog, and proposals written and outstanding; and • Implemented a filing and archiving system for designers and account handlers, and reduced our online storage by 75% which equated to over 60k savings per annum.

After leaving Fitch, I was inundated with requests from people who knew me in the IT/Design field. I was asked to set-up and maintain computer networks in various small companies where budgets were tight and errors could not be afforded. When offered a full time job at Geometry in April, I closed the business in May 2004.

Fitch is an international design company employing around 150 people based in London.Project Management tasks and Daily Duties• Management of the administration and facilities teams (ten people) with responsibility for all office facilities, adhering to strict budgets;• Introduced a security system that prevented a 30% increase in our insurance costs;• Sole responsibility for co-ordinating our office relocation, managing a team of 25 to ensure a smooth transition with no loss of business hours;• Responsibility for all Health and Safety issues in line with Government guidelines;• Responsibility for all IT systems management within the company;• Undertook a review of technical equipment, examined all running costs and suppliers’ costs;• Implemented interactive H&S training modules for staff and ensured corrective legal action for all H&S incidents; and• Introduced a new training and development programme for all staff to address the needs of the agency.

Assistant IT Manager in a small (six people) start-up. The variety in my role provided an excellent learning experience: I set up company networks from scratch, trouble-shooting all technical issues (hardware and software), sales, purchasing and repairs. Headhunted to work at Fitch in May 1996.