Chris Gelatt, Mba Email & Phone Number

▶️𝐋𝐄𝐀𝐃𝐄𝐑𝐒𝐇𝐈𝐏 𝐒𝐂𝐎𝐏𝐄:After two years working in another area within Comcast, I was recruited back to the successor to the organization I'd originally worked in within Comcast Technology Solutions to manage the security team and the data operations team, and develop the business unit's maturity to better navigate security, risk, and privacy challenges.▶️𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒:➤Security Maturity | Design and obtain buy-in from key stakeholders for changes to improve the business unit's security maturity and approaches to risk, covering product engineering as well as on-prem and cloud infrastructure teams.➤Data-Driven Culture | Drive change in how the organization approaches data to better use its existing data sources for obtaining key insights, metrics, and observations through the infrastructure and services my team offers and maintains while keeping stakeholders apprised of our regulatory obligations surrounding our data.

▶️𝐖𝐎𝐑𝐊 𝐒𝐂𝐎𝐏𝐄:After CTS dissolved thePlatform, I joined a software engineering-focused team. In this role, I supported various groups in operational systems infrastructure initiatives involving SaaS applications, incident management, and information security policy.▶️𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒:➤Technical Documentation | Wrote and circulated detailed project documentation, covering product dependencies, application architecture, build infrastructure, and code organization, to help new people get up to speed on the product.➤Culture Change Management | Drove change in how the team approaches incident management and documentation by shifting away from the functional aspects to identifying the root cause and its value to the customer.

Greater Seattle Area

▶️𝐋𝐄𝐀𝐃𝐄𝐑𝐒𝐇𝐈𝐏 𝐒𝐂𝐎𝐏𝐄:I stepped up to co-manage the 9-member application support team at thePlatform, address operational workflow issues, and strengthen the change management program.▶️𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒:➤Leadership Influence | Addressed information security, data privacy, and audit compliance issues and promoted change across business and IT initiatives. 𝑹𝒆𝒔𝒖𝒍𝒕𝒔:✔️Improved product security and remediated years of technical debt by establishing, managing, and mentoring the business intelligence and information security teams.✔️Reduced annual attrition rate by 80% by helping team members advance internally into different positions.✔️Led sessions on threat modeling, cryptography, social engineering, physical security, and defense-in-depth processes.➤Change Management | Directed the building, testing, and deployment of new and updated services into production and staging environments and liaised with executive management on proposed changes. 𝑹𝒆𝒔𝒖𝒍𝒕𝒔:✔️Streamlined customer service and internal ticketing processes by guiding the ServiceNow implementation, which initiated the ongoing development and encoding of workflows to meet evolving business needs.✔️Used automation to convert manual processes to formal policies, which facilitated risk scoring, approval workflows, SLA enforcement, and incident management.➤Data Privacy Compliance | Minimized operational risk and exposure to lawsuits by working with product, engineering, and legal teams to align CTS with regulatory compliance frameworks. 𝑹𝒆𝒔𝒖𝒍𝒕𝒔:✔️Evaded tens of millions in SLA payouts by migrating the EU domain from a UK to a post-Brexit EU-registered identity.✔️Led an open-source project to identify and track down patent licenses for transcoding video technology, avoiding reputational damage from lawsuits.

Greater Seattle Area

▶️𝐖𝐎𝐑𝐊 𝐒𝐂𝐎𝐏𝐄:I joined CTS's application support team, which required strong analytical, problem-solving, and relationship management skills to engage with large media management customers.The broad scope of my role exposed me to various problems, which included responding to simple inquiries, troubleshooting application malfunctions, tracking and isolating software bugs, escalating issues, and brainstorming workaround solutions.▶️𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒:➤API Interrogation | Closed a critical gap in our monitoring tool that resulted in numerous system issues and subsequent SLA payouts. I developed an application to audit HTTP endpoints once a minute at defined thresholds, which alerted the team to correct the operational problems, ensure services run properly, and prevent future SLA payouts.➤Institutional Knowledge | The systems at thePlatform were complex. I built institutional knowledge in SaaS operating, networking, and storage systems and became the designated trainer for all new hires across CTS.In 2012, I was promoted to co-manage the application support team and oversee the change management program.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Computer Science And Systems

Activities and Societies: Golden Key Society