German based company - (only German communication daily with staff) (English is my native language) Manage daily shipments with international store locations Maintain daily online accounts allocated to international customers Pricing and Discounted Sales Product adjuster on a daily basis Outbound product handling and control

Assist supervisors with coaching and monitoring their team’s performanceAssist with escalations from agents and corporate affairsDeveloped a monthly news letter to keep agents up to date on new and ongoing procedures Assisting with call volume in the department and monitoring of the call center’s productivityWeekly power point processed to relay strategic problem solving methods Managed 15 – 20 agents daily

• Managed daily shipments with major distributors throughout the United States • Maintained and grew new accounts in designated customer categories • Assisted customers with various product identification, pricing and availability • Reviewed operational records and reported to project sales to determine profitability • Increased customer sales and frequency of purchases monthly. • Negotiated contracts, settlements, and freight-handling agreements and resolved problems between foreign and domestic shippers daily • Worked with various major freight carriers on a daily basis insuring punctual delivery dates and status.

* Managed daily shipments with major distributors throughout the United States * Maintained and grew new accounts in designated customer categories * Reviewed operational records and reported to project sales to determine profitability * Increased customer sales and frequency of purchases monthly. * Negotiated contracts, settlements, and freight-handling agreements and resolved problems between foreign and domestic shippers daily * Worked with various major freight carriers on a daily basis insuring punctual delivery dates and status.* Recommended products to meet customer requirements, for various reasons, such as flexibility, cost and capacity

Greeted Customers with exceptional customer service skills. Prepared breakfast for the customers every morning. Processed Credit Card transactions nightly. Checked and Audited the companies daily financial income. Updated the customers billing information along withe the companies information. Very punctual at all times. Never Supervised, worked alone from 11 PM to 7 am. Worked daily with a Microsoft Excel based program.

* Provided informational support and service to existing and potential clients* Updated customers daily of accounting and credit issues * Handled multiple financial accounts and transfers * Improved teams processes in order to expedite customers request * Maintained daily inventory stock levels

• Assisted Project Management Team on Multimillion Dollar Accounts • Coordinated customers shipments on a daily basis • Authorized customer transactions daily • Improved teams processes in order to expedite customers request • Maintained daily inventory stock levels