● Maintain an efficient network of communication across multiple departments via MS Office Suite, CSMe, IBS, and Salesforce to ensure customers are given timely, quality service and our complex network of department and local branches are in sync.● Verify and assess customer needs, then utilize our applications to service them, leading to a 93% personal approval rating, calculated through customer and supervisor review.● Write and file detailed reports on customer needs to synthesize how they were serviced and key areas Valley can improve with the goal of enhanced brand reputation and improved customer care strategy.

● Worked as a UX/UI Designer, Visual Designer, UX Researcher and Front End Developer to create a tutor finding app and web page prototype for creative writers.● Performed UX Research, including a competitive audit, interviewing and surveying, to conclude creative writers desire a simpler way to find tutors, while tutors desire a simpler way to promote themselves. Utilized Google Workspace, Zoom, and Microsoft Office Suite as tools.● Created Personas “Trevor” and “Bianca”, who represent writer and tutor goals and frustrations, then developed User Journeys and a sitemap, which influenced design choices.● Researched and Developed Branding, Typography, logo, and Color Pallette for the prototype, leading to the name “Elev8”, which combines the word “Elevate” with the infinity symbol,to represent that creativity is limitless. Colors red, green, pink, and blue were chosen as primary colors to symbolize the variety that stems from creating writing. ● Iterated from paper wireframes to high fidelity mock ups for web and mobile in Adobe XD, considering user need and feedback with each design decision.● Transformed mock ups into clickable prototypes for web and mobile then conducted multiple rounds of Usability Testing considering user feedback to improve each iteration. Reported to be “seamless” and “intuitive” by testers● Considered next steps for continued improvement of the prototype: Categories for Creative Writing tutors (poetry, song lyrics, short stories, etc.), and Social Media integration.

● Worked as a UX/UI Designer, Visual Designer, UX Researcher and Front End Developer to develop a quiz platform prototype that simplifies the exam creation and taking process for professors and students.● Performed UX Research, including interviewing and surveying, to conclude the problem professors and students were having with available quiz platforms. Utilized Google Workspace, Zoom, and Microsoft Office Suite as tools.● Created Personas “Irving” and “Keith”, who represent Student and Professor goals and frustrations, then developed User Journeys, which influenced design choices. ● Researched and Developed Branding, Typography, logo, and Color Pallette for the prototype, leading to the name “Quizard”, which combines “Quiz” and “Wizard.” The use of green and purple as primary colors were chosen because they represent the growth, wisdom, and power that comes from learning.● Iterated from paper wireframes to high fidelity mockups in Adobe XD, considering user need and feedback with each design decision.● Transformed mock ups into clickable prototypes, then conducted multiple rounds of Usability Testing considering user feedback to improve each iteration. Visual design was cited as “visually appealing” and task flow as “easy to use.” ● Considered next steps for continued improvement of the prototype: Contact Page, Video/Gif implementation, and more flexible Quiz creation options (Open-Ended questions, etc)

● Worked as a UX/UI Designer, Visual Designer, UX Researcher and Front End Developer to develop a music listening app prototype for Jazz music.● Worked as a UX/UI Designer, Visual Designer, UX Researcher and Front End Developer to develop a music listening app prototype for Jazz music.● Performed UX Research, including a competitive audit, interviewing and surveying, to conclude the problem that Jazz music fans limited opportunities to enjoy commercial/ad free music and share their favorite songs with friends. Utilized Google Workspace, Zoom, and Microsoft Office Suite as tools.● Created Personas “Erykah” and “Coco”, who represent Jazz music fan goals and frustrations, then developed User Journeys for both and a sitemap, which influenced design choices and established Information Hierarchy.● Researched and Developed Branding, Typography, logo, and Color Pallette for the prototype, leading to the name “Blue Note”, a popular phrase used in Jazz music. Colors blue, black, and gray were chosen as primary colors to symbolize the emotions interviewees said Jazz music makes them feel.● Iterated from paper wireframes to high fidelity mockups for mobile in Figma, considering user need with each design decision.● Transformed mock ups into clickable prototypes for mobile then conducted multiple rounds of Usability Testing considering user feedback to improve each iteration. 94% satisfaction with latest prototype recorded in post-testing survey.● Considered next steps for continued improvement of the prototype: considering merits of a paid subscription, algorithm integration (Machine Learning), and a Profile Page to incorporate social media aspects.

● Conducted UX Research for Solecit, a start up sneaker reselling and culture curation company. UX Research was done through interviewing, surveying, competitive auditing, and heuristic evaluation to assist UX Design team with the empathize and ideation phase of the development website and mobile app prototypes.● Advised team on User Interface and Visual Design choices on web prototype.● Authored and edited weekly articles for website blog which increased traffic to website and membership sign ups. Samples available per request.● Designed promotional images for brand using Canva and Adobe.● Elevated Solecit membership retention, engagement, and brand recognition through compelling, community-driven news articles, weekly podcast episodes and emphasizing company voice and intent, increasing social media following.● Elevated Solecit membership retention, engagement, and brand recognition through compelling, community-driven news articles, weekly podcast episodes and emphasizing company voice and intent, increasing social media following.● Realigned visual design,social media messaging and branding to better emphasize benefits of Solecit membership and create interaction opportunities with followers.

Completed the UX Design Certification Program with Google, further enhancing my design skills.

● Served customer needs by guiding them through their in-store experience, molding advice through expertise in the departments including Mobile, Digital Imaging, Home Theater, Connected Home, Appliances, Computers, Wearable,Tech and Gaming.●Highest Reviewed Experience Specialist by customers for months of January, February, and March.

Learning about User Experience and User Interface through Thinkful's UX/UI design Program.- Developed a mobile app prototype that helps people research, plan, and coordinate their bus trips- Developed a mobile app prototype that enables customers to build their own cupcakes, add them to cart, and check out with their payment information

• Provide detailed and friendly service to callers looking to donate to Public Broadcasting Stations and National Public Radio Stations • Succinctly and efficiently address caller’s non-donation-oriented concerns to ensure satisfaction

● Directed and developed visual design for weekly newsletter articles to ensure accessibility and readability, which was commended by then CEO Frank Longobardi.● Performed research and competitive analysis in order to learn how to best elevate the CohnReznick brand and internal communication methods, taking into account metrics and good practices.● Designed and edited promotional and holiday images with Canva for the newsletter and the firm’s intranet homepage, evolving the brand’s digital aesthetic and branding.● Conducted UX Research for Solecit, a start up sneaker reselling and culture curation company. UX Research was done through interviewing, surveying, competitive auditing, and heuristic evaluation to assist UX Design team with the empathize and ideation phase of the development website and mobile app prototypes.● Created and edited PowerPoint presentations for successful, high level meetings for staff, partners, and clients.

• Curated ideas for, and then produced articles on competitive gaming that include breaking news, editorial opinions, competition results and analysis.

● Reported on various municipal and other local events in the South Orange, Livingston, and Maplewood areas for the Alternative Press website, bringing awareness to town’s residents on important happenings not covered in national or state news.● Work across various channels with different teams of people to conceptualize story ideas and write them accurately.● Interviewed and researched local government to better understand Town Council and Board of Education meetings and write detailed, informative articles for concerned public.● Developed banners that complimented the tone of articles written.