I am target-driven with 13+ years of experience of meeting sales targets, both as manager and agent. I am always looking to improve my skills along with the job I am in, often putting through ideas for improvement on processes. I know how to inspire agents using just respect and praise, I believe that every manager should find what type of management works for them, for me this is positive reinforcement using this style I have adapted it in to every role I was given and found it’s a perfect fit. My long term goal is operations manager as I get job satisfaction from solving problems.